Training Coordinator

Job description

Job responsibilities

• To provide administrative support with course and in house training co-ordination including:

o Sourcing appropriate and cost-effective venues.

o Liaising with trainers to confirm training dates and requirements.

o Update the IHLMS with details of new courses and workshops.

o Ensure all workshop joining instructions are issued to delegates, trainers, and venues where appropriate.

o Update the IHLMS with confirmed attendance post training.

o Updating and maintaining course booking records

o Ensure sign ups and cancellations are actioned accordingly.

o Monitor waiting lists, removing users from the wait list as appropriate and raising concerns to the Training & Development Manager.

o Collate Feedback and Evaluation forms and ensure information is accurately recorded.

o Process invoices from trainers, logging and supporting Training & Development Manager with any chasing of invoices as required.

• Undertake maintenance on the Learning Management System, ensuring all course information and links are up to date and amend as required.
• Update and maintain records and databases to include:

o Practice lists and organisational frameworks via the IHLMS.

o Database of venues and amenities.

o Database of trainers and training requirements.

• Undertake user and account maintenance to include:

o Ensure user accounts are up to date and accurate.

o Ensure GP practice user lists are updated, and the suspension and purge processes are followed as required.

o Approve new users and support with access.

• Provide customer support via telephone and email, regularly monitor the incoming emails, action and escalate issues as appropriate.
• Collate training information updates and send out newsletter and social media updates as directed by the Training & Development Manager.
• Send out global messages to users to promote courses.
• Support the Training & Development Manager with any training requests via Invicta Health Learning Plus.
• Assist the Training Team manager with the collation of statistics and data for reporting.
• Support the HCA Training Lead with any required STEP course administration.
• As directed by the Training & Development Manager, attend meetings and take minutes.
• Support the Training & Development Manager with the training of new members of staff on the LMS.

Person Specification

Qualifications

Essential

• GCSE English and Maths or equivalent
• Evidence of continuous development

Experience

Essential

• Experience of organising and coordinating training/events
• Knowledge of office management systems and procedures
• Experience of setting up and maintaining effective administrative filling systems
• Experience of working with Microsoft packages including, word, excel and power point

Desirable

• Previous experience in updating and managing a learning management system.
• Knowledge of the health sector and the statutory and mandatory training requirements

Key Skills

Essential

• Excellent IT skills
• Pro-active approach to problem solving
• Ability to use a variety of communication methods
• Works well as part of a team
• Autonomous plan of own workload
• Outstanding organisational and time management skills
• Ability to prioritise daily workload
• Excellent verbal and written communication skills
• Outstanding attention to detail

Employer details

Employer name

Invicta Health CIC

Address

Innovation House

Innovation Way

Sandwich

Kent

CT13 9FF

Employer's website

https://invictahealth.co.uk/ (Opens in a new tab)