Job summary
Administrator Solihealth Limited, Hurst Lane Hub, Hurst Lane North, Castle Bromwich B36 0EY
20 hours per week, Monday-Friday.
Hourly rate - £12ph
Job summary
The post is pivotal in ensuring patients are seen in the right place and at the right time, and the hubs, where services are provided, are running effectively and efficiently. The position will be based in the main hub, but will provide support across the whole service footprint.
Main duties of the job
To provide a comprehensive, confidential, administrative and support service to the SoliHealth team, answering calls, tasks and discharge summaries. Be responsible for dealing with all incoming referrals to the service and arranging appointments and follow-up appointments.
- Be responsible for the organisation of the workload of the SoliHealth LTD, arranging and coordinating diaries, including clinics for the teams across Solihull.
- Providing comprehensive administrative support.
- Regular direct and indirect contact with patients, carers and relatives
- Liaising with external agencies and service, such as hospitals, GP surgeries and medical secretaries, Health Visitors, District Nurses and Pharmacies.
- Answering telephone calls on behalf of the team and dealing with patient enquiries in a polite and efficient manner, and resolving them where appropriate.
- Making own administrative decisions as appropriate.
- Overall responsibility for receiving and dealing with tasks are dealt with quickly.
- Coping with the increase of incoming referrals from GP surgeries due to more hubs being developed.
- Registering new patients onto the TPP SystmOne, ensuring that all referrals, results and clinical correspondence are scanned against the patient in a timely manner.
- Overall responsibility for arranging timely appointments and follow-up appointments with the appropriate health professional as detailed on the referral form and directed by the specialist team.
- Dealing with patient prescription issues and queries.
About us
This is an exciting time for anyone who is keen to learn and engage in a fast paced organisation where you will have the opportunity to influence and set up systems as the company grows.
Every day will be different giving you the flexibility to learn and realise your full potential.
The future of SoliHealth Ltd will be reliant on what happens early in its life and if you are ambitious, creative and innovative then this is the role for you!
SoliHealth is a system wide organisation supporting the development and implementation of at scale services across general practice in Solihull. SoliHealth is developing a new community based dermatology service, providing more specialist services in primary care for patients across Solihull, and delivered through a hub and spoke model.
Our vision is to work collaboratively across the Solihull locality to improve the provision of health care service, enabling a strong and sustainable local primary care led presence with access to a widening range of services with patients interests driving our decisions.
SoliHealth is a federation of twenty-two GP practices across Solihull, established to develop general practice into a key partner in the development and delivery of healthcare services.
Job description
Job responsibilities
The
post is pivotal in ensuring patients are seen in the right place and at the
right time, and the hubs, where services are provided, are running effectively
and efficiently. The position will be based in the main hub, but will provide
support across the whole service footprint.
SoliHealth
is a system wide organisation supporting the development and implementation of
at scale services across general practice in Solihull. Solihealth is developing
a new community based dermatology service, providing more specialist services
in primary care for patients across Solihull, and delivered through a hub and
spoke model.
To
provide a comprehensive, confidential, administrative and support service to
the Solihealth team, i.e. Answering calls, tasks and discharge summaries. Be
responsible for dealing with all incoming referrals to the service and
arranging appointments and follow-up appointments.
Be
responsible for the organisation of the workload of the Solihealth LTD, arranging
and coordinating diaries, including clinics for the teams across Solihull.
Main responsibilities
- Providing comprehensive administrative support.
- Regular direct and indirect contact with patients, carers and relatives
- Liaising with external agencies and service, such as hospitals, GP surgeries and medical secretaries, Health Visitors, District Nurses and Pharmacies etc
- Answering telephone calls on behalf of the team and dealing with patient enquiries in a polite and efficient manner, and resolving them where appropriate
- Making own administrative decisions as appropriate
- Overall responsibility for receiving and dealing with tasks are dealt with quickly.
- Coping with the increase of incoming referrals from GP surgeries due to more hubs being developed
- Registering new patients onto the TPP SystmOne, ensuring that all referrals, results and clinical correspondence are scanned against the patient in a timely manner
- Overall responsibility for arranging timely appointments and follow-up appointments with the appropriate health professional as detailed on the referral form and directed by the specialist team
- Dealing with patient prescription issues and queries
- Prioritising own workload on a day-to-day basis, assessing and judging the work on a priority basis, whilst liaising with the Doctor and Nurse Specialist, adjusting workload according to changes in appointments, clinics or meetings as required.
- Responsible for organising the teams workload, arranging and coordinating diaries
- To provide and receive complex information on a daily basis. To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries of a clinical and non-clinical nature
Governance/compliance:
- Support any work required for compliance with CQC & other statutory registration requirements
Operational/general
- Responsible for ordering, installation, use, repair and maintenance of clinical and office equipment, and maintaining stock control at each of the hubs.
- The
post holder will need to be able to travel to the hubs across Solihull as and
when required.
- Any
other duties required to support organisational delivery
Job description
Job responsibilities
The
post is pivotal in ensuring patients are seen in the right place and at the
right time, and the hubs, where services are provided, are running effectively
and efficiently. The position will be based in the main hub, but will provide
support across the whole service footprint.
SoliHealth
is a system wide organisation supporting the development and implementation of
at scale services across general practice in Solihull. Solihealth is developing
a new community based dermatology service, providing more specialist services
in primary care for patients across Solihull, and delivered through a hub and
spoke model.
To
provide a comprehensive, confidential, administrative and support service to
the Solihealth team, i.e. Answering calls, tasks and discharge summaries. Be
responsible for dealing with all incoming referrals to the service and
arranging appointments and follow-up appointments.
Be
responsible for the organisation of the workload of the Solihealth LTD, arranging
and coordinating diaries, including clinics for the teams across Solihull.
Main responsibilities
- Providing comprehensive administrative support.
- Regular direct and indirect contact with patients, carers and relatives
- Liaising with external agencies and service, such as hospitals, GP surgeries and medical secretaries, Health Visitors, District Nurses and Pharmacies etc
- Answering telephone calls on behalf of the team and dealing with patient enquiries in a polite and efficient manner, and resolving them where appropriate
- Making own administrative decisions as appropriate
- Overall responsibility for receiving and dealing with tasks are dealt with quickly.
- Coping with the increase of incoming referrals from GP surgeries due to more hubs being developed
- Registering new patients onto the TPP SystmOne, ensuring that all referrals, results and clinical correspondence are scanned against the patient in a timely manner
- Overall responsibility for arranging timely appointments and follow-up appointments with the appropriate health professional as detailed on the referral form and directed by the specialist team
- Dealing with patient prescription issues and queries
- Prioritising own workload on a day-to-day basis, assessing and judging the work on a priority basis, whilst liaising with the Doctor and Nurse Specialist, adjusting workload according to changes in appointments, clinics or meetings as required.
- Responsible for organising the teams workload, arranging and coordinating diaries
- To provide and receive complex information on a daily basis. To exercise initiative and judgement based on acquired knowledge and experience when dealing with enquiries of a clinical and non-clinical nature
Governance/compliance:
- Support any work required for compliance with CQC & other statutory registration requirements
Operational/general
- Responsible for ordering, installation, use, repair and maintenance of clinical and office equipment, and maintaining stock control at each of the hubs.
- The
post holder will need to be able to travel to the hubs across Solihull as and
when required.
- Any
other duties required to support organisational delivery
Person Specification
Knowledge, skills & aptitude
Essential
- Detailed knowledge of Microsoft Office: Word / Excel / Outlook
- Excellent keyboard / IT skills
- Ability to communicate clearly with a range of contacts, both verbally and in writing
- Excellent attention to detail and accuracy
- Strong organisational skills and ability to multitask
- Ability to work under pressure
- Ability to work autonomously
- Ability to manage and prioritise own workload and use own initiative
- Ability to deal professionally with enquiries from staff, service users and stakeholders
Desirable
- Detailed knowledge of clinical systems specifically TPP SystmOne
Experience
Essential
- Experience in dealing with confidential information
- Experience of maintaining office systems
- Recent and relevant experience (demonstrated by a minimum of 2 years experience)
- Previously worked in a similar position within the Public Sector
Qualifications
Essential
- Good general education (e.g. GCSE / NVQ equivalent Maths and English
Desirable
- Excellent numeracy skills
Practical circumstances
Essential
- Ability to travel to multiple sites when required
- Willing to undertake DBS (Disclosure and Barring Service)
Personal qualities
Essential
- Excellent time management skills with the ability to prioritise conflicting demands in order to meet deadlines
- Confident at dealing with people at all levels
- Self-motivated, enthusiastic and approachable
Person Specification
Knowledge, skills & aptitude
Essential
- Detailed knowledge of Microsoft Office: Word / Excel / Outlook
- Excellent keyboard / IT skills
- Ability to communicate clearly with a range of contacts, both verbally and in writing
- Excellent attention to detail and accuracy
- Strong organisational skills and ability to multitask
- Ability to work under pressure
- Ability to work autonomously
- Ability to manage and prioritise own workload and use own initiative
- Ability to deal professionally with enquiries from staff, service users and stakeholders
Desirable
- Detailed knowledge of clinical systems specifically TPP SystmOne
Experience
Essential
- Experience in dealing with confidential information
- Experience of maintaining office systems
- Recent and relevant experience (demonstrated by a minimum of 2 years experience)
- Previously worked in a similar position within the Public Sector
Qualifications
Essential
- Good general education (e.g. GCSE / NVQ equivalent Maths and English
Desirable
- Excellent numeracy skills
Practical circumstances
Essential
- Ability to travel to multiple sites when required
- Willing to undertake DBS (Disclosure and Barring Service)
Personal qualities
Essential
- Excellent time management skills with the ability to prioritise conflicting demands in order to meet deadlines
- Confident at dealing with people at all levels
- Self-motivated, enthusiastic and approachable
