Senior Operations Manager

Job description

Job responsibilities

The Senior Operations Manager will ensure the delivery of safe, high quality, productive, and contractually compliant services at all times across the business and provide effective leadership to build our reputation as an excellent employer. You will share our commitment to becoming a leading provider and collaborative partner of choice, which develops innovative new services for health and care whilst also being supportive to general practice.

The Senior Operations Managers role entails being ultimately responsible for all day-to-day management of decisions and line management of the management team.

The Senior Operations Manager will recognise that effective collaboration is the best route to achievement, and will have a relentless focus on high-quality engagement to make this a reality.

Importantly the Senior Operations Manager is responsible for implementing Solihealths Clinical Governance framework and risk management of the practice. The Senior Operations Manager will support communication on behalf of the organisation to shareholders, employees, CQC and other stakeholders, patients and the public.

The Senior Operations Manager will support new business development, engagement and communications with practices and the wider system, developing and approving strategies to meet partner, employee and patient needs.

Main duties & responsibilities

Contribute to the design, development, and delivery of an infrastructure that supports our current services and realises our future ambitions with the support of the Board

Contribute to the development of Solihealth strategic vision

Contribute to the review of annual budget setting, future capital expenditure budgets/proposals and work within these remits

Ensure effective governance and oversight of our service delivery

Support the development of, manage, and influence long-term relationships with our own teams, shareholders, commissioners and other stakeholders

Oversee development of a communication and engagement strategy

Develop, implement, and embed an effective practice operational plan and staff development plan

Line manage clinical and administrative staff

Co-ordinate the recruitment and selection of all service staff in line with Organisational Policies.

Oversee the day-to-day operations at Solihealth and services, ensuring staff achieve their primary responsibilities

Lead the provision of operational support and assistance to Solihealth, ensuring the smooth and efficient running of the operational functions of the organisation

Maximise income through effective and accurate operating standard of all clinical services

Lead, support and develop the delivery of Planned and Unplanned services and future at-scale programmes to ensure income is maximised without compromising safety and patient care

Ensure compliance with CQC regulations and standards and Health & Safety across Solihealth

Oversee relevant operational policies and procedures, ensuring all are up to date and compliant

Oversee the management of all patient services, ensuring Solihealth maintains compliance with its NHS contractual obligations

Support the Medical Director in the management of complaints and significant events

Oversee the management of the premises, including health and safety aspects such as risk assessments and mandatory training

Liaise with HR to ensure all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively

Represent Solihealth Board and Clinical leads at internal and external meetings

Support the Solihealth Board and Clinical Leads in the execution of duties

Produce regular reports to the Solihealth Board on the progress of operational projects in achieving their targets against KPIs

Assist in the production of information for clinical audit as required

Oversee research projects in association with the Solihealth Board

Oversee reporting to the ICB and external stakeholders to meet contractual obligations

Participate in significant event auditing meetings, leading sessions when required and ensuring that learning outcomes are addressed and followed through with the appropriate staff

Oversee all operational systems, including the telephone system, appointments system, messages, visits, results, prescribing systems, access, incoming mail, scanning, etc., and ensure they function at an optimum level at all times for all projects

Main governance responsibilities:

Be responsible on a day to day basis for the Governance Programme and action plans in line with Solihealth strategy, policies and requirements to meet Solihealth & CQC standards

Hold responsibility for the management of the Clinical Governance system GP Team Net.

Create and maintain a policy register and ensure policies are reviewed and updated as necessary

Promote and facilitate the development of effective integrated governance risk management and assurance within Solihealth Projects

Provide advice and contribute to solutions in relation to integrated governance

Responsible for ensuring all information processed for patients and staff is kept confidential, accurate and in line with the General Data Protection Regulation and Caldicott policy

Manage the Solihealth risk register, ensuring risk assessments are conducted, documented and reviewed regularly

Collate all data in regard to Core Quality Markers and produce quality management reports for presentation to the board

Ensure Solihealth CQC compliance with all Key lines of enquiry (KLOE)

Liaise with Data Protection Officer for Solihealth, offering support and guidance on the General Data Protection Regulation

Investigate and analyse incidents with Solihealth and support investigations and resolutions

Maintain a record of complaints and submit complaint reports as required

Assist with periodic audits and inspections

Support and attend CQC inspections

Produce reports, findings and action plans of audits and inspections

Assist in communicating shared learning of all adverse incidents and events

Record progress on practice CQC actions plans and present evidence to the Governance Committee

Support of the annual Data Protection and Security Toolkit return, regularly liaising with Leads as required

Ensure that all Infection Prevention and Control measures are adhered to and monitored in line with organisational schedules, acting to address issues immediately.

Be the first point of contact for queries/problems/requests for services from members of the health care community.

Implement crisis management plans in the results of disruption to the service.

Finance responsibilities

Have a general responsibility to contribute to the financial success of Solihealth

Responsible for budget setting and management process for defined service areas, working closely with appropriate clinical and non-clinical staff, and reaching agreement on staff establishments.

Plan for the reconfiguration of services, which enables them to be delivered in a manner which offers better value for money.

Work to the aims and objectives as identified in the business development plan.

Report regularly to the Board to assist them in maintaining an effective, smooth running and viable organisation.

Demonstrate innovation and creativity and the ability to be proactive to the ever-changing demands of Primary Care and the wider NHS environment.

Ensure that Solihealthoperates in a sustainable and cost-effective manner in keeping with the financial aspirations of the Solihealth Board.

Maximise income.

Minimise expenditure.

To make themselves aware and respond to income and expenditure information

Oversee contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.

Supporting the Finance Team

Support the implementation of the financial decisions of the SolihealthBoard

Business responsibilities

Act as a positive role model.

Maintain ethos and culture of Solihealth

Positively promote Solihealth

Play an active role in financial management activities to ensure rationalisation of resources.

Help plan, develop and support the introduction of new working processes to optimise quality

Manage, supervise and train staff to attain optimum performance

Schedule staff effectively and communicate, direct and delegate to ensure that all employees operate as an effective team.

Build and maintain relationships with other healthcare professionals, including GPs, GP surgery personnel, care home personnel, NHS England personnel, etc.

Person Specification

Qualifications

Essential

• GCSEs at grade 9 to 4/A* to C in English and Maths
• First degree or suitable equivalent experience

Desirable

• Have worked in a senior Finance role and been the main lead within a business

Experience

Essential

• Running a medium sized business or health care organisation
• Proven ability to be proactive in pursuit of business objectives and development.
• Experience of organisation development and developing workplace culture.
• Ability to draft and deliver appropriate reports to the Board and/or external agencies.
• Experience of working within a primary care network, e.g., as a practice manager

Desirable

• Demonstrate an interest in creativity and innovation within a health care setting

Personal qualities

Essential

• Ability to effectively facilitate resolution of enquiries and complaints.
• High level of communication and negotiation skills
• Ability to develop others through a balance of challenge and support

Skills & aptitude

Essential

• Proven ability to lead and build effective working relationships with a diverse range of colleagues and stakeholders
• Excellent organisation skills with ability to plan, delegate effectively and appropriately
• Managing and monitoring budgets
• Effective negotiator

Desirable

• Comfortable in managing Human Resource matters

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Solihealth Limited

Address

Hurst Lane Clinic

Hurst Lane North

Castle Bromwich

West Midlands

B36 0EY

Employer's website

https://solihealth.org/ (Opens in a new tab)