Job summary
We are on a mission to reshape the way we work
with our patients to provide personalised care. We are excited to be recruiting
Social Prescribers to join our Social Prescribing team and work within our
growing wider team in HIPC Primary Care Network. This role is pivotal to
achieving the changes we are aiming for, and we are investing in creating a
well-supported and expanding multi-disciplinary PCN team working across our
diverse population.
As a Social Prescriber you will help patients connect
to activities, groups, and services in the community to meet the practical,
social, and emotional needs that affect their health and wellbeing. The Social
Prescriber role gives patients time, focusing on what matters to me? The support
allows patients to take control of their health and wellbeing.
Main duties of the job
Social Prescribers are a key part of our Primary Care Network multidisciplinary team. They work alongside our integrated team of Mental Health Practitioners and Care Coordinators to provide an all-encompassing approach to personalised care and promote and embed the personalised care approach across the PCN.
Social prescribing link workers work collaboratively across the health and care system, targeting populations with greatest need and risk of health inequalities. They collaborate with partners to identify gaps in provision and support community offers to be accessible and sustainable.
The role will
involve coproducing a "Social Prescription" with individuals referred
to the service which provides the individual with positive health and wellbeing
outcomes through addressing non-medical / social issues in their life, such as
housing, debt, or social isolation.
About us
Holistic Person-Centred Care Primary Care Network (PCN) consists of the 4 GP Surgeries in the North area of Stoke-on-Trent which covers approx. 37,000 patients. Our mission is to work collaboratively to develop high quality services for our patients, so that we can improve health outcomes that enable people to live well, for longer, whilst developing resilient primary care.
The PCN already hosts a strong and supportive multi-disciplinary wellbeing team consisting of mental health practitioners, peer support workers, social prescribers, and care coordinators.
We work collaboratively with our local Federation who support core General Practice and sustaining the future for General Practice. The Federation are Facilitating and supporting the recruitment of the new roles within our Primary Care Network.
Job description
Job responsibilities
Key responsibilities:
- To undertake holistic assessments and co-design Health and Well-being Plans with individual service users, identifying support needs to ensure maximum engagement in improving their health and wellbeing.
- Develop trusting relationships by giving people time and focus on what matters to them.
- To provide service users with continuity and a coordinated experience of care, remaining a point of contact throughout the individuals social prescription.
- Take a holistic approach, based on the persons priorities, and the wider determinants of health. The role will require social prescribing link workers to manage and prioritise their own caseload, in accordance with the health and wellbeing needs of their population.
- To work in partnership with all voluntary and community organisations to build a comprehensive database of local resources to design and support the Social Prescription Menu.
- Identify and engage effectively in a non-judgemental and respectful manor with members of the community from all backgrounds, abilities, and ages, listening and interpreting complex health information into understandable terms about health and health improvement.
- To train and develop GPs and primary care health teams' knowledge on how to identify patients suitable for social prescribing service referral on a quarterly basis.
- Set up and maintain comprehensive data and evaluation systems, including individual health outcome tools.
- Support the development of a service steering group including representation from all stakeholder groups.
- Provide quarterly comprehensive outcome focused reports detailing the progress of the service.
- To recruit, train and supervise volunteers, matching them to individual service users for specific time-limited support in achieving positive engagement in activities promoting health and well-being.
- To keep records of your work and adhere to confidentiality, information sharing protocols and provide monitoring information as required.
Dimensions:
The role requires social prescribing link workers to manage and prioritise their own referrals in accordance with the health and wellbeing needs of their population. Where required and as appropriate, the social prescribing link workers will refer people back to other health and social care organisations within the city where appropriate.
Structure / Reporting / Relationship:
Key result areas:
- Improved health and quality of life.
- Increased patient satisfaction.
- Fewer primary care consultations.
- Reductions in the number of hospital admissions, visits to Accident and Emergency, and outpatient attendances.
- A decrease in the use of wider hospital resources
- Reduction in 999 calls.
Increased awareness of non-health interventions.
General Responsibilities of All Employed Staff
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy to include:
- Using personal security systems within the workplace according to practice guidelines.
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills.
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
- Reporting potential risks identified
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers, and colleagues to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures, policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal and professional development
The post-holder will participate in any training programme implemented by HIPC PCN as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
The post-holder will strive to maintain quality within the practice and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services
The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Job description
Job responsibilities
Key responsibilities:
- To undertake holistic assessments and co-design Health and Well-being Plans with individual service users, identifying support needs to ensure maximum engagement in improving their health and wellbeing.
- Develop trusting relationships by giving people time and focus on what matters to them.
- To provide service users with continuity and a coordinated experience of care, remaining a point of contact throughout the individuals social prescription.
- Take a holistic approach, based on the persons priorities, and the wider determinants of health. The role will require social prescribing link workers to manage and prioritise their own caseload, in accordance with the health and wellbeing needs of their population.
- To work in partnership with all voluntary and community organisations to build a comprehensive database of local resources to design and support the Social Prescription Menu.
- Identify and engage effectively in a non-judgemental and respectful manor with members of the community from all backgrounds, abilities, and ages, listening and interpreting complex health information into understandable terms about health and health improvement.
- To train and develop GPs and primary care health teams' knowledge on how to identify patients suitable for social prescribing service referral on a quarterly basis.
- Set up and maintain comprehensive data and evaluation systems, including individual health outcome tools.
- Support the development of a service steering group including representation from all stakeholder groups.
- Provide quarterly comprehensive outcome focused reports detailing the progress of the service.
- To recruit, train and supervise volunteers, matching them to individual service users for specific time-limited support in achieving positive engagement in activities promoting health and well-being.
- To keep records of your work and adhere to confidentiality, information sharing protocols and provide monitoring information as required.
Dimensions:
The role requires social prescribing link workers to manage and prioritise their own referrals in accordance with the health and wellbeing needs of their population. Where required and as appropriate, the social prescribing link workers will refer people back to other health and social care organisations within the city where appropriate.
Structure / Reporting / Relationship:
Key result areas:
- Improved health and quality of life.
- Increased patient satisfaction.
- Fewer primary care consultations.
- Reductions in the number of hospital admissions, visits to Accident and Emergency, and outpatient attendances.
- A decrease in the use of wider hospital resources
- Reduction in 999 calls.
Increased awareness of non-health interventions.
General Responsibilities of All Employed Staff
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy to include:
- Using personal security systems within the workplace according to practice guidelines.
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills.
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
- Reporting potential risks identified
Equality and Diversity
The post-holder will support the equality, diversity and rights of patients, carers, and colleagues to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures, policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal and professional development
The post-holder will participate in any training programme implemented by HIPC PCN as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
The post-holder will strive to maintain quality within the practice and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services
The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Person Specification
Qualifications
Essential
- Must be qualified to GCSE or above
- A health, social care, counseling or other relevant professional or academic qualification
Desirable
- Degree level / similar in Health or a Care Discipline
Experience
Essential
- NHS experience, health care provider or community services.
Desirable
- Worked previously in social prescribing.
-
- Previously worked within primary care.
Knowledge / Skills / Training
Essential
- Current clean driving licence
- Good communicator
- Skilful in networking
- Excellent interpersonal skills
- Passion to help others
- Ability to work across multiple agencies in health and social care
- Work non judgementally with a wide cohort of people
- Demonstrate high levels of emotional intelligence
- Experience in giving Health advice to individuals
- Proven skills in collating information and data on community resources and organising these in up-to-date and accessible formats for a range of different service users from various communities.
- Excellent record keeping skills and the proven ability to write comprehensive reports for a variety of stakeholders.
- Experience of training, supervising, motivating, and developing volunteers to ensure a high-quality service that meets the needs and promotes positive outcomes for individual service users
- Excellent IT skills and ability to do own administration using database, PowerPoint, EMIS, and other IT packages.
- The ability to work autonomously and to plan, prioritise work under pressure and adapt to new models of working.
- A proven understanding of safeguarding for children and vulnerable adults and ability to implement relevant policies and procedures.
- Excellent holistic assessment as well as consultation skills and experience of providing empowering support to adults in a planned and structured way to improve health, recovery, and well-being outcomes.
Desirable
- Knowledge of social care systems
Person Specification
Qualifications
Essential
- Must be qualified to GCSE or above
- A health, social care, counseling or other relevant professional or academic qualification
Desirable
- Degree level / similar in Health or a Care Discipline
Experience
Essential
- NHS experience, health care provider or community services.
Desirable
- Worked previously in social prescribing.
-
- Previously worked within primary care.
Knowledge / Skills / Training
Essential
- Current clean driving licence
- Good communicator
- Skilful in networking
- Excellent interpersonal skills
- Passion to help others
- Ability to work across multiple agencies in health and social care
- Work non judgementally with a wide cohort of people
- Demonstrate high levels of emotional intelligence
- Experience in giving Health advice to individuals
- Proven skills in collating information and data on community resources and organising these in up-to-date and accessible formats for a range of different service users from various communities.
- Excellent record keeping skills and the proven ability to write comprehensive reports for a variety of stakeholders.
- Experience of training, supervising, motivating, and developing volunteers to ensure a high-quality service that meets the needs and promotes positive outcomes for individual service users
- Excellent IT skills and ability to do own administration using database, PowerPoint, EMIS, and other IT packages.
- The ability to work autonomously and to plan, prioritise work under pressure and adapt to new models of working.
- A proven understanding of safeguarding for children and vulnerable adults and ability to implement relevant policies and procedures.
- Excellent holistic assessment as well as consultation skills and experience of providing empowering support to adults in a planned and structured way to improve health, recovery, and well-being outcomes.
Desirable
- Knowledge of social care systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
