HR Administrator Newcastle Central PCN

North Staffordshire GP Federation


This job is now closed

Job summary

A new and exciting role has arisen within Newcastle Central Primary Care Network for an enthusiastic PCN HR Administrator.

Newcastle Central PCN comprises of 6 member GP Practices in working together to provide patient care to a population of just over 40,000. We are a very forward thinking and innovative PCN who utilises to the full, the skills and experience of our team members.

Your role will involve working remotely and working physically at each Practice location. Therefore, your own transport is essential.

We are now looking for administrative and HR support for our small managment team and our growing team of clinicians.

Main duties of the job

The PCN HR Administrator will assist the members of the PCN in their collaborative work and provide a central source of administrative and HR support. You will work with other members of the PCN clinical team including Clinical Pharmacists, Pharmacy Technicians, Paramedic and more.

The role will involve working closely with the practice teams and ARRS staff to support PCN working across the Newcastle Central population in North Staffordshire. As a highly motivated individual, the post holder will be expected to provide high quality co-ordination support across a range of services delivered by Newcastle Central PCN. This is a fast-paced environment that requires excellent organisational skills.

About us

Newcastle Central PCN comprises of 6 member GP Practices in working together to provide patient care to a population of just over 40,000. We are a very forward thinking and innovative PCN who utilises to the full, the skills and experience of our team members.

Job description

Job responsibilities

Main duties and responsibilities:

· Provide administrative support to assist the members of the PCN in their collaborative work.

· To act as the HR liaison between the PCN and ARRS staff, ensuring smooth communication and prompt resolution of requests and questions around payroll/leave/contract.

· Assist with the general day to day support and HR functions and duties of ARRS staff

· Support and work closely with the PCN Business Manager, Clinical Director and the member practices to ensure the smooth running of the PCN.

· Be involved in the development of the PCN.

· Production of performance and quality reports within the PCN and other network initiatives.

· Provide high quality co-ordination support across a range of services and projects delivered by the PCN

· Develop and maintain good relationships with all stakeholders involved in the PCN

· Assist in the planning and delivery of PCN Board objectives, as well as those in the PCN DES/IIF.

Managing communications:

· Using PCN dashboards to monitor progress

· Manage contractual requirements on behalf of the PCN.

· To support the PCN Business Manager in collating feedback / data on behalf of the Network.

· Schedule meetings/ send invitations and agenda with ARRS staff meetings.

· Administrative support and minute taking of PCN/ARRS staff meetings.

· Manage Clarity GP TeamNet HR software

HR/Recruitment support:

· Support with the recruitment process of the ARRS roles, working alongside the GP Federation

· Prepare induction and co-ordinate the training and development of the new ARRS funded roles within the PCN

· To provide advice / support to the PCN ARRS roles on any staffing issues

· Ensuring correct processes and policies are in place and regularly updated and followed by staff

· Order equipment including IT, clinical and non-clinical supplies

· Supporting ARRS staff with simple IT issues.

· Organise work structure /rotas when required

· Ensure appraisals are up to date and carried out in a timely manner

· First point of contact for any HR related matters, i.e. authorising annual leave/study leave, recording sick leave


· Ensure the PCN’s compliance with the GDPR and FOI along with other relevant legislation and professional information management standards such as GMC/BMA and LMC guidance.

· To oversee the administration of the PCN .

· To ensure the integrity of the system working with the CCG to implement their guidance.


· Organise PCN events including educational and organisational development sessions


· To work as a flexible member of the PCN providing support to other team members when necessary.

· To take an active role in the development and embedding of the PCNs culture, values and reputation as providers of high quality services.

· Encourage staff to collaborate through sharing information and intelligence across different activities.

· The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

· Act in a way that recognises the importance of people’s rights; interpreting them in a way that is consistent with Practice procedure, policies and current legislation.

· Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.

· Behave in a manner which is welcoming to and of the individual, being non-judgmental and respecting individual circumstances and rights.


The post-holder will participate in any training programme implemented by the PCN as part of this employment, such training to include:

· Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

· Taking responsibility for own development, learning and performance and demonstrating skill and activities to others who are undertaking similar work

· Training may need to be undertaken outside of normal practice hours, and off site


The post-holder will strive to maintain quality within the PCN, and will;

· Alert other team members to issues of quality and risk

· Assess own performance and take accountability for own actions, either directly or under supervision.

· Work effectively with individuals in other agencies

· Effectively manage own time, workload and resources


The PCN Business Manager will ensure effective communication is maintained within the Network.

Person Specification



  • At least one years experience of administrative / HR duties
  • Experience of working as part of a team


  • Experience in a personnel or recruitment environment and dealing competently with a range of employee enquiries.
  • Minimum of 6 months working within the NHS/Primary Care environment

Knowledge and skills


  • Understanding the necessity for confidentiality
  • Effective IT systems knowledge.
  • Understanding of personal responsibility regarding Health and Safety
  • Well organised with the ability to multi-task and work as part of a team
  • Can translate policy guidance into practical action
  • Ability to source and analyse HR information, providing managers with appropriate data and suggestions for improvement
  • Willingness to adapt to change and pick up new skills
  • Ability to develop good working relationships with colleagues and stakeholders
  • Good written/verbal communication skills
  • Good IT Skills in Microsoft Office: Word, Excel, Outlook, Internet
  • Ability to solve basic IT issues


  • A working knowledge of HR policies and procedures and of basic employment legislation
  • Understanding of General Practice
  • Ability to write promotional reports and articles for publication

Judgement and decision-making


  • Comfortable working to agreed objectives/duties
  • Ability to work without direct supervision

Personal qualities and attributes


  • Ability to demonstrate personal accountability, emotional resilience and work well under pressure
  • Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
  • Ability to work flexibly and enthusiastically within a team and on own initiative
  • Strong organisational skills, including planning, prioritising, time management and record keeping



  • Flexible approach to undertaking a wide variety of tasks
  • Flexible with regard to working hours, e.g. holiday and sickness cover
  • Interested in learning new skills/taking on new challenges
  • Willingness to work flexible hours when required to meet work demands


  • Able to undertake training outside of standard working hours if required



  • Good standard of education minimum of 3 GCSEs grade C or above (or equivalent) including English Language and Maths.


  • CIPD qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Staffordshire GP Federation


Newcastle Central PCN

and all practices within


Employer's website (Opens in a new tab)

For questions about the job, contact:

Date posted

13 April 2022

Pay scheme



£18,000 to £19,200 a year


Fixed term


22 months

Working pattern


Reference number


Job locations

Newcastle Central PCN

and all practices within


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