Job summary
Volunteer Services Partner
Hybrid Role - Milton Hospice Office, CB24 6AB & Home Working
Part-Time 22.5 - 30 hoursper week
PermanentContract
Salary £22,500- £24,000per annum, depending on experience
*A Full UK Driving License and use of own car is essential for this role*
This is an existing post working within a small busy team of fourVolunteer Services Partners,reporting to the Volunteer Services and Development Manager.
Your work basis will be hybrid between working from home and our Milton Hospice Office, CB24 6AB. A full UK driving license and use of own car is essential for this role as occasional travel may be required to EACHs other sites across East Anglia.
Main duties of the job
Are you:
- Someone who is passionate about the power of volunteering and who is interested in having a positive impact within a rewarding charity?
- A strong team player who isself motivated and able to juggle workload with a flexible approach?
- Confident in speaking with potential volunteers and engaging with internal and external stakeholders?
Do you have:
- Experience in recruiting or managing volunteers/staff (preferred but not essential)?
- Excellent IT skills including excel (and ideally using a Cascade/Volunteering, HR database)?
- Excellent organisational and administrative skills?
Responsibilities include:
- Recruiting and onboarding volunteers across Cambridgeshire within in our shops, fundraising teams, Help at Home service and our hospice.
- Matching volunteers to areas compatible with their skills and to maximise these to the benefit of EACH and the volunteer.
- Nurture relationships with key external recruitment sources for your area.
- Providing potential and existing volunteers with friendly, responsive and effective support.
- Offer support and guidance to those who manager volunteers across the organisation.
About us
Comprehensive range of benefits:
- Free onsite parking & Subsidised meals
- Enhanced Annual leave Entitlement - 27 days + 8 UK Bank Holidays
- Additional holiday purchase scheme
- AVIVA pension package up to 7% Employer Contribution
- NHS pension - continuation of if already contributing
- Free Eye Tests
- Cycle to work scheme
- Employee Assistance Programme
East Anglia's Children's Hospices supports families and cares for children and young people with life threatening conditions across East Anglia.
At EACH, we are committed to promoting equality and respecting diversity. We actively welcome applications from all sections of the community and from eligible candidates from BAME backgrounds. EACH is also committed to the recruitment and retention of people with disabilities.
EACH is proud to be Investors in People accredited.
EACH reserves the right to close this vacancy early, should we receive a sufficient number of applications.
This post is subject to a Disclosure & Barring Service (DBS) check prior to appointment.
It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group.
EACH has a legal responsibility to ensure that its employees have the legal right to live and work in the UK. Therefore, if you are made an offer of employment, this will be subject to verification that you are eligible to work in the UK before you start work.
Job description
Job responsibilities
Job Summary:
The Volunteer Services Administrator is responsible for the partnering with key stakeholders across the organisation to facilitate the recruitment, onboarding, communication and motivation of volunteers across EACH. They will manage the administration of voluntary activity across East Anglias Childrens Hospices (EACH) as well as providing support and guidance for those who manage volunteers. The post holder will have responsibility for a set geographical area, but be expected to support to cover other areas when required.
Responsibilities:
- Act as first point of contact for potential volunteers, answering calls, emails, taking messages, proactively following up on any actions, and dealing with queries and forwarding them as appropriate
- Match volunteers to areas compatible with their skills and to maximise these to the benefit of EACH and the volunteer.
- Administer the recruitment and selection of volunteers across EACH. This includes tasks such as preparing job descriptions, drafting advertisements, arranging interviews, allocating training, administering DBS checks, requesting occupational health checks etc.
- Manage our volunteer database, ensuring that up to date, confidential records of volunteers are kept and management of the shared volunteer services inbox and shared drives and ensure the accurate filing, saving and archiving of all central documents.
- Provide information and statistics necessary for monitoring and reporting and extract relevant reports via EACHs HR/Volunteer database Cascade
- Provide general administrative support to voluntary services across EACH. This includes: data entry, use of spreadsheets, correspondence photocopying, scanning and filing.
- Promote volunteer vacancies by posting volunteer roles on our own web site, external recruitment sites and utilising new strategic partnerships where established.
- Work with our Marketing and Communications to optimise social media promotion for key volunteer vacancies
- Hold relationships with key external recruitment sources for your area such Community payback, Prison resettlement etc.
- Undertake other projects as required such as arranging the annual Volunteers Day and other Thank You functions for volunteers
- Assist supervisors in resolving volunteer related problems. To deal with issues of grievance and discipline among volunteers in liaison with the Volunteer Services and Development manager
- Provide recruitment support and best practise sessions to key persons within the organisation e.g. shop managers including 1:1s and some on the ground support with recruitment in the local area, building links etc
- Provide induction meet ups for new starters who will be supervising volunteers
- Support with the creation of new volunteer roles including creation of role descriptions, ensuring appropriate induction and training in place
Job description
Job responsibilities
Job Summary:
The Volunteer Services Administrator is responsible for the partnering with key stakeholders across the organisation to facilitate the recruitment, onboarding, communication and motivation of volunteers across EACH. They will manage the administration of voluntary activity across East Anglias Childrens Hospices (EACH) as well as providing support and guidance for those who manage volunteers. The post holder will have responsibility for a set geographical area, but be expected to support to cover other areas when required.
Responsibilities:
- Act as first point of contact for potential volunteers, answering calls, emails, taking messages, proactively following up on any actions, and dealing with queries and forwarding them as appropriate
- Match volunteers to areas compatible with their skills and to maximise these to the benefit of EACH and the volunteer.
- Administer the recruitment and selection of volunteers across EACH. This includes tasks such as preparing job descriptions, drafting advertisements, arranging interviews, allocating training, administering DBS checks, requesting occupational health checks etc.
- Manage our volunteer database, ensuring that up to date, confidential records of volunteers are kept and management of the shared volunteer services inbox and shared drives and ensure the accurate filing, saving and archiving of all central documents.
- Provide information and statistics necessary for monitoring and reporting and extract relevant reports via EACHs HR/Volunteer database Cascade
- Provide general administrative support to voluntary services across EACH. This includes: data entry, use of spreadsheets, correspondence photocopying, scanning and filing.
- Promote volunteer vacancies by posting volunteer roles on our own web site, external recruitment sites and utilising new strategic partnerships where established.
- Work with our Marketing and Communications to optimise social media promotion for key volunteer vacancies
- Hold relationships with key external recruitment sources for your area such Community payback, Prison resettlement etc.
- Undertake other projects as required such as arranging the annual Volunteers Day and other Thank You functions for volunteers
- Assist supervisors in resolving volunteer related problems. To deal with issues of grievance and discipline among volunteers in liaison with the Volunteer Services and Development manager
- Provide recruitment support and best practise sessions to key persons within the organisation e.g. shop managers including 1:1s and some on the ground support with recruitment in the local area, building links etc
- Provide induction meet ups for new starters who will be supervising volunteers
- Support with the creation of new volunteer roles including creation of role descriptions, ensuring appropriate induction and training in place
Person Specification
Other Requirements
Essential
- Full UK driving license, own transport and able to drive between locations in East Anglia, to attend training and meetings as required.
Qualifications
Essential
- Knowledge of administrative practices and procedures
- Knowledge of Microsoft office packages in particular Excel and Word
Experience
Essential
- Experience of providing high level administrative support in a busy environment
- Experience of electronically collating and reporting on data
- Experience of working proactively and on own initiative
- Experience of managing own workload
Desirable
- Experience of recruiting or managing volunteers
- Knowledge of databases
- Experience of using Cascade database
- Experience of co-ordinating and organising events
Skills & Abilities
Essential
- Ability to work on own initiative
- Excellent organisational skills
- Able to manage own time, prioritise work and work to deadlines, paying attention to detail
- Ability to work within a team as well as working independently
- Able to demonstrate a flexible approach to work
- Ability to remain calm under pressure
- Accurate and efficient keyboard skills
- Good attention to detail
- Good verbal, written and numeracy skills
- Ability to work effectively with people with diverse skills, abilities and experience
- Ability to draft reports, minutes & agendas
- Ability to handle sensitive and confidential information and deal with situations in a sensitive manner
- Proven track record of reliability
- Ability to contribute suggestions to improve systems and procedures
- Ability to develop strong working relations with internal and external contacts
Person Specification
Other Requirements
Essential
- Full UK driving license, own transport and able to drive between locations in East Anglia, to attend training and meetings as required.
Qualifications
Essential
- Knowledge of administrative practices and procedures
- Knowledge of Microsoft office packages in particular Excel and Word
Experience
Essential
- Experience of providing high level administrative support in a busy environment
- Experience of electronically collating and reporting on data
- Experience of working proactively and on own initiative
- Experience of managing own workload
Desirable
- Experience of recruiting or managing volunteers
- Knowledge of databases
- Experience of using Cascade database
- Experience of co-ordinating and organising events
Skills & Abilities
Essential
- Ability to work on own initiative
- Excellent organisational skills
- Able to manage own time, prioritise work and work to deadlines, paying attention to detail
- Ability to work within a team as well as working independently
- Able to demonstrate a flexible approach to work
- Ability to remain calm under pressure
- Accurate and efficient keyboard skills
- Good attention to detail
- Good verbal, written and numeracy skills
- Ability to work effectively with people with diverse skills, abilities and experience
- Ability to draft reports, minutes & agendas
- Ability to handle sensitive and confidential information and deal with situations in a sensitive manner
- Proven track record of reliability
- Ability to contribute suggestions to improve systems and procedures
- Ability to develop strong working relations with internal and external contacts
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
