Job summary
Are you a strategic leader with a passion for innovation in healthcare? Do you thrive on driving transformation and delivering impactful change? Join East Anglia's Children's Hospices (EACH) as our new Head of Care Transformation & Development and help shape the future of care for children, young people, and their families.
About the Role:
This is a pivotal leadership role within EACHs Care Directorate. You will lead the design and delivery of transformation projects that enhance care services, improve access, and ensure our support reaches every family who needs it. Working closely with senior leaders, families, and partners, you'll drive innovation, manage change, and embed a culture of continuous improvement.
Main duties of the job
What you'll do:
- Lead strategic transformation initiatives aligned with EACHs mission and values.
- Oversee the development and implementation of new care services and business cases.
- Champion co-production with families and communities to shape service delivery.
- Collaborate with internal and external stakeholders to drive innovation and equity.
- Support regulatory compliance and performance assurance across care projects.
- Act as EACHs lead for service development, transformation, and EDI strategy.
Do you have:
- Proven experience in healthcare transformation, clinical operations, or service development.
- Strong leadership and project management skills.
- Knowledge of change management, safeguarding, and regulatory frameworks.
- Excellent communication, analytical, and stakeholder engagement abilities.
- A degree in a relevant field (e.g. Healthcare Administration, Nursing, Medicine); a Masters is desirable.
- Commitment to equality, diversity, and inclusive practice.
- A current full, valid driving license and own transport with ability to travel across East Anglia region as required.
To arrange an informal discussion regarding the role please feel free to contact the Recruitment Team by email, hrinbox@each.org.uk.
About us
Comprehensive range of benefits:
- Free onsite parking & subsidised meals at our hospices
- Pool car provided when working in the community
- Employee health cash plan & wellbeing support schemes
- NHS pension - continuation if already contributing
- Enhanced Annual leave Entitlement - 27 days + 8 UK Bank Holidays
- Additional holiday purchase scheme
- AVIVA pension package up to 7% Employer Contribution including Life Assurance
- Free eye tests & cycle to work scheme
East Anglia's Children's Hospices (EACH) supports families and cares for children and young people with life threatening conditions across Cambridgeshire, Essex, Norfolk and Suffolk.
At EACH we believe in fostering a workplace where every individual feels valued and respected. We are committed to building a culture of inclusion where differences are embraced. We are actively seeking talent from all walks of life, recognising that diversity drives innovation, creativity and success.
Join us on a journey to create a more inclusive workplace, where everyone has equal opportunities to grow, contribute and succeed. We welcome candidates from all backgrounds to apply for opportunities at EACH and adjustments will be made to facilitate the application and selection process.
Job description
Job responsibilities
This a key leadership role responsible for driving and overseeing the implementation of strategic initiatives that improve Care services and processes, ensuring that EACH services reach all families and communities who need our support. This role blends operational management with change management skills to ensure smooth transitions when adopting new technologies, systems, or practice.
As a member of the senior Care leadership team, the role will support the Directorate to lead the transformation and implementation of care new business opportunities and internal business cases, building and forming new partnerships, improving current service provision and developing innovative approaches to service delivery.
The role will oversee care development projects enabling delivery of our organisational strategy. Working closely with the care team, and in co-production with stakeholders, including families, ensuring EACH evolves innovative and outstanding services and managing staff as appropriate to project development.
The post holder:
- Will take a facilitative and empowering approach, nurturing creativity and encouraging a culture of continuous improvement and innovation.
- Will provide visible and inspirational leadership to encourage positive engagement with transformation.
- Lead change management initiatives to support the embedding of transformation deliverables.
- Will be an active member of the leadership team.
- Will be the EACH lead for service development, transformation and co-production.
Key Working Relationships:
- Care Directorate Senior Leadership Team.
- Matrons & Wellbeing leads.
- Director of Finance/Finance Team.
- Director of Fundraising/Fundraising Team.
- IT and System One.
- NHSEI and ICBs.
- Service Users/Families.
- HR & learning team for employee communication and change management support
Responsibilities
- Lead and deliver the hospices strategic transformation agenda aligned with its mission and values.
- Identify opportunities for innovation in care delivery, technology use, partnership working, and workforce planning.
- Support the Care Directorate leadership team and clinical leads to prepare budgets, business plans and workforce plans that align with transformation and development plans.
- Use data, feedback, and benchmarking to monitor the impact and effectiveness of initiatives.
- Support regulatory and quality assurance compliance in all service changes.
- Prepare and present relevant proposals and papers to the Board of Trustees, Directorate leadership team, Clinical Governance Committee, Management Executive and other committees, meetings and events as required and chair care strategic development meetings.
- Collaborate with the development of business cases for new services and expansion of existing services in line with agreed strategic priorities and objectives.
- Project manage the introduction of new services and service development initiatives as agreed with the Director of Care.
- Develop project management tools and reporting to ensure the co-ordination of all key Care projects and oversee timelines, budgets, and resource allocation for transformation initiatives, ensuring that goals are met on time and within scope.
- Develop and implement change management processes that support staff and stakeholder engagement.
- Work closely with the Head of Performance and Delivery to optimise the use of care and facilities capacity to enable service development.
- Attend NHSEI and ICB/ICP meetings and events and work with colleagues within the Alliance and ICS, and act as a system partner as required.
- Be the Care lead to steer the EDI strategy to address care priorities to widen access to services and map out resources required to reduce inequalities in outcomes and overcome barriers in accessing care.
- Develop a co-production framework for the hospice, including establishing a co-production advisory group enabling family and community voices to shape development.
Job description
Job responsibilities
This a key leadership role responsible for driving and overseeing the implementation of strategic initiatives that improve Care services and processes, ensuring that EACH services reach all families and communities who need our support. This role blends operational management with change management skills to ensure smooth transitions when adopting new technologies, systems, or practice.
As a member of the senior Care leadership team, the role will support the Directorate to lead the transformation and implementation of care new business opportunities and internal business cases, building and forming new partnerships, improving current service provision and developing innovative approaches to service delivery.
The role will oversee care development projects enabling delivery of our organisational strategy. Working closely with the care team, and in co-production with stakeholders, including families, ensuring EACH evolves innovative and outstanding services and managing staff as appropriate to project development.
The post holder:
- Will take a facilitative and empowering approach, nurturing creativity and encouraging a culture of continuous improvement and innovation.
- Will provide visible and inspirational leadership to encourage positive engagement with transformation.
- Lead change management initiatives to support the embedding of transformation deliverables.
- Will be an active member of the leadership team.
- Will be the EACH lead for service development, transformation and co-production.
Key Working Relationships:
- Care Directorate Senior Leadership Team.
- Matrons & Wellbeing leads.
- Director of Finance/Finance Team.
- Director of Fundraising/Fundraising Team.
- IT and System One.
- NHSEI and ICBs.
- Service Users/Families.
- HR & learning team for employee communication and change management support
Responsibilities
- Lead and deliver the hospices strategic transformation agenda aligned with its mission and values.
- Identify opportunities for innovation in care delivery, technology use, partnership working, and workforce planning.
- Support the Care Directorate leadership team and clinical leads to prepare budgets, business plans and workforce plans that align with transformation and development plans.
- Use data, feedback, and benchmarking to monitor the impact and effectiveness of initiatives.
- Support regulatory and quality assurance compliance in all service changes.
- Prepare and present relevant proposals and papers to the Board of Trustees, Directorate leadership team, Clinical Governance Committee, Management Executive and other committees, meetings and events as required and chair care strategic development meetings.
- Collaborate with the development of business cases for new services and expansion of existing services in line with agreed strategic priorities and objectives.
- Project manage the introduction of new services and service development initiatives as agreed with the Director of Care.
- Develop project management tools and reporting to ensure the co-ordination of all key Care projects and oversee timelines, budgets, and resource allocation for transformation initiatives, ensuring that goals are met on time and within scope.
- Develop and implement change management processes that support staff and stakeholder engagement.
- Work closely with the Head of Performance and Delivery to optimise the use of care and facilities capacity to enable service development.
- Attend NHSEI and ICB/ICP meetings and events and work with colleagues within the Alliance and ICS, and act as a system partner as required.
- Be the Care lead to steer the EDI strategy to address care priorities to widen access to services and map out resources required to reduce inequalities in outcomes and overcome barriers in accessing care.
- Develop a co-production framework for the hospice, including establishing a co-production advisory group enabling family and community voices to shape development.
Person Specification
Experience
Essential
- Proven experience in healthcare management, clinical operations, or transformation projects (minimum 3-5 years). Demonstrable experience leading or supporting large-scale transformation or change management initiatives ideally within a healthcare setting. Familiarity with healthcare delivery models. Evidence of leadership skills, motivation and development of people. Experience of performance monitoring and data reporting. Experience of managing partnership agreements and contracts. Strong analytical and problem-solving skills, particularly in identifying and addressing inefficiencies in clinical settings. Extensive programme management experience and proven track record of successful delivery of transformation projects. Experience of business development and demonstrable skills of commercial acumen, stakeholder management and planning. Strong bid writing skills and business case with experience of developing successful propositions. Demonstrable skills of managing change and leading people through change programmes.
Desirable
- Previous experience in a leadership or managerial role within a clinical environment (e.g. nursing, allied health, or administrative. Awareness of current trends in healthcare technology. Data analytics and previous use of Power BI.
Other Requirements
Essential
- Current full, valid driving license and own transport with ability to travel across East Anglia region as required. Evidence of commitment to own continuing professional development.
Qualifications
Essential
- Professional knowledge acquired through degree or diploma or other professional training in Healthcare Administration, Nursing, Medicine, or related field relevant to field of practice, ideally alongside significant post qualification study. Knowledge of transformation, service development and change management principles. Knowledge of Performance Assurance. Up to date knowledge of the law and regulatory requirements which underpin best practice in safeguarding children and adults at risk.
Desirable
- Masters degree in business or related discipline. Evidence of CPD in relation to transformation and performance management. Regulatory compliance training.
Skills & Abilities
Essential
- Highly developed communication and listening skills with ability to articulate ideas clearly. Excellent written communication skills. Proven ability in problem solving and ability to work on own initiative. Project management capabilities managing multiple projects with complex challenges. Intermediate excel skills with ability to manipulate complex spreadsheets. Able to develop and maintain relationships across agencies. Able to implement policies and propose policy change/ service development. Able to monitor service effectiveness and efficiency using data and measuring KPIs. Excellent planning and organisation skills. Able to demonstrate a flexible attitude and approach to the changing work environment.
Desirable
- Project management training or certifications.
Person Specification
Experience
Essential
- Proven experience in healthcare management, clinical operations, or transformation projects (minimum 3-5 years). Demonstrable experience leading or supporting large-scale transformation or change management initiatives ideally within a healthcare setting. Familiarity with healthcare delivery models. Evidence of leadership skills, motivation and development of people. Experience of performance monitoring and data reporting. Experience of managing partnership agreements and contracts. Strong analytical and problem-solving skills, particularly in identifying and addressing inefficiencies in clinical settings. Extensive programme management experience and proven track record of successful delivery of transformation projects. Experience of business development and demonstrable skills of commercial acumen, stakeholder management and planning. Strong bid writing skills and business case with experience of developing successful propositions. Demonstrable skills of managing change and leading people through change programmes.
Desirable
- Previous experience in a leadership or managerial role within a clinical environment (e.g. nursing, allied health, or administrative. Awareness of current trends in healthcare technology. Data analytics and previous use of Power BI.
Other Requirements
Essential
- Current full, valid driving license and own transport with ability to travel across East Anglia region as required. Evidence of commitment to own continuing professional development.
Qualifications
Essential
- Professional knowledge acquired through degree or diploma or other professional training in Healthcare Administration, Nursing, Medicine, or related field relevant to field of practice, ideally alongside significant post qualification study. Knowledge of transformation, service development and change management principles. Knowledge of Performance Assurance. Up to date knowledge of the law and regulatory requirements which underpin best practice in safeguarding children and adults at risk.
Desirable
- Masters degree in business or related discipline. Evidence of CPD in relation to transformation and performance management. Regulatory compliance training.
Skills & Abilities
Essential
- Highly developed communication and listening skills with ability to articulate ideas clearly. Excellent written communication skills. Proven ability in problem solving and ability to work on own initiative. Project management capabilities managing multiple projects with complex challenges. Intermediate excel skills with ability to manipulate complex spreadsheets. Able to develop and maintain relationships across agencies. Able to implement policies and propose policy change/ service development. Able to monitor service effectiveness and efficiency using data and measuring KPIs. Excellent planning and organisation skills. Able to demonstrate a flexible attitude and approach to the changing work environment.
Desirable
- Project management training or certifications.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
