Job summary
- Milton (Cambridge) with travel to Ipswich and Norwich on regular basis
- Full & Part time will be considered with hybrid working opportunities
- Permanent Contract
- Salary: £48,000 - £50,000 FTE per annum, experience dependent
Were seeking an experienced and proactiveIT Managerto oversee the performance and compliance of internal IT service level agreements (SLAs), ensuring that our business receive reliable, timely, and high-quality IT support.
As our IT Manager, youll lead the strategic development and day-to-day management of our IT infrastructure. Youll oversee our outsourced IT service provider, manage internal IT resources, and ensure our systems are secure, efficient, and future-ready.
Were looking for someone who is both technically skilled and a strong communicator with credibility and sound influencing skills. Youll be proactive, solutions-focused, and passionate about using technology to make a difference.
Are you:
- Experienced in managing an IT Team and/or outsourced IT managed service contract.
- A confident problem-solver and decision-maker.
- An effective communicator with the ability to engage a range of stakeholders.
Do you have:
- Proven experience in IT management, preferably within a charity or non-profit organisation.
- An IT or Computer Science degree or 5 years equivalent experience in a related field.
Main duties of the job
- Previous experience in managing a contract and performance against service level agreements. Additional experience working with third party managed service provides would be advantageous
- Advanced experience in deploying, managing and optimising cloud based IT solutions (including Office 365, Azure and SharePoint).
- Confident with managing projects and familiarity with project management tools and methodologies would be advantageous
- Excellent analytical, problem-solving, and organisational skills
- Prior line management experience and ability to influence for problem resolution
Responsibilities include:
- Overseeing the IT support contract with the managed service provider, requiring all service level agreements (SLAs) are met.
- Accountability for meeting the IT needs of internal stakeholders and act as key liaison between IT and internal departments, fostering a culture of accountability and service excellence.
- Supporting the development and implementation of the charity's IT strategy.
- Ensure compliance with data protection policies and IT-related regulations.
- Identify service delivery gaps and implement strategies for improvement.
- Communicating SLA performance to senior management for continuous improvement
- Ensuring new systems and applications are effectively implemented
About us
Comprehensive range of benefits:
- Free onsite parking & subsidised meals at our hospices
- Employee health cash plan & wellbeing support schemes
- NHS pension - continuation if already contributing
- Enhanced Annual leave Entitlement - 27 days + 8 UK Bank Holidays
- Additional holiday purchase scheme
- AVIVA pension package up to 7% Employer Contribution including Life Assurance
- Free eye tests & cycle to work scheme
East Anglia's Children's Hospices (EACH) supports families and cares for children and young people with life threatening conditions across Cambridgeshire, Essex, Norfolk and Suffolk.
At EACH we believe in fostering a workplace where every individual feels valued and respected. We are committed to building a culture of inclusion where differences are embraced. We are actively seeking talent from all walks of life, recognising that diversity drives innovation, creativity and success.
Join us on a journey to create a more inclusive workplace, where everyone has equal opportunities to grow, contribute and succeed. We welcome candidates from all backgrounds to apply for opportunities at EACH and adjustments will be made to facilitate the application and selection process.
Job description
Job responsibilities
Job Summary:
The IT Manager will play a pivotal role in ensuring the smooth operation and strategic development of the charity's IT services. This position involves managing an outsourced IT contract with a managed service provider (MSP) and collaborating with colleagues to provide an excellent well designed IT infrastructure and support.
The IT Manager will also be responsible for overseeing key performance indicators (KPIs), supporting IT development strategy, and horizon scanning for future technological advancements.
Responsibilities
Contract Management:
- Oversee the IT support contract with the managed service provider (MSP) to ensure all service level agreements (SLAs) are met and hold them accountable for delivering high-quality IT services.
- Monitor and manage KPIs to ensure optimal performance, identify service delivery gaps, and implement improvement strategies.
- Attend weekly meetings with the MSP to monitor their ticket management performance and act as the point of escalation when required.
- Manage support contracts for devolved IT systems across the organisation and ensure cost-effective compliance and use of software licences.
- Draft, issue, and manage responses for IT-related tenders in conjunction with Directors, and support the development and implementation of the charity's IT strategy while ensuring compliance with data protection policies and IT-related regulations.
Collaboration and Support:
- Act as a key liaison between IT and internal departments, fostering a culture of accountability and service excellence to ensure appropriate IT support is in place.
- Promote new technology and new ways of working by ensuring employees use the latest tools and technology available.
- Represent IT services at the EACH Operational Management Team and other internal meetings, keeping colleagues informed about issues and developments.
- Lead regular business review meetings with the managed service provider, focusing on contract problem resolution, quality and service delivery, and strategic development.
- Facilitate effective communication between the charity and the managed service provider, ensuring an appropriate escalation process for urgent IT requests.
- Support IT system procurement projects across the organisation, providing technical challenge, support, and input.
- Ensure training and guidance for staff on IT systems and best practices are available and accessible.
- Collaborate with the Data Protection Officer to review the development of IT products across the organisation and create a development plan for each IT asset.
IT Development Strategy:
- Support the development and implementation of the charity's IT strategy.
- Conduct horizon scanning to identify emerging technologies and trends that could benefit the charity and share this information to managers.
- Evaluate and recommend innovative IT solutions to enhance operational efficiency. This will include the development of Artificial Intelligence policy and applications across the organisation and data warehousing infrastructure.
Operational Management:
- Line management responsibility for an administrator.
- Ensure onsite resource supplied by the managed service provider is used effectively and efficiently.
- Identify and resolve issues within the team or projects.
- Manage budget for IT-related expenditure, ensuring costs are controlled within budget and applications for capital expenditure are made as required.
- Oversee procurement of IT assets including PCs, laptops, mobile phones, and network switches.
- Monitor invoices from the managed service provider, ensuring costs are charged appropriately and are cost-effective, including review of Azure and licensing provision costs and usage.
- Oversee management of the IT asset register, including logging and reporting of hardware, software, and IT assets.
- Ensure regular system checks and scheduled maintenance activities are completed to maintain IT infrastructure integrity and compliance with relevant regulations.
- Oversee management and maintenance of the charity's IT infrastructure, ensuring reliability, security, and that software and devices are patched and kept up to date.
- Develop and monitor compliance with the Network Security Policy, Computer Use Policy, and other IT-related policies.
Compliance and Security:
- Ensure compliance with data protection policies and IT-related regulations.
- Oversee the safeguarding of sensitive information and appropriate access to systems. Including the use of Purview and Priva for ensuring data security and responding to data requests for Subject Access Requests to comply with Information Commissioner requirements.
- Work closely with the Data Protection Officer (DPO) and Senior Information Risk Officer (SIRO) to ensure systems and the data within them are secure.
- Attend the Information Governance Management Group quarterly and advise and update on IT-related matters.
- Completing the technical aspects of the NHS Data Security and Protection Toolkit on an annual basis and ensuring the required standards are met and obtained through the year.
- Obtaining Cyber Essentials accreditation for the charity.
Analysis and Development:
- Conduct, thorough research, and provide recommendations on innovative IT solutions.
- Evaluate, test, and deploy new software applications via Managed Services Provider to enhance operational efficiency.
- Stay up to date with current trends in IT systems to ensure ongoing innovation and relevance.
- Meet regularly with senior leaders to ensure alignment with business needs, reviewing SLA performance reports to identify opportunities for service and systems improvements.
Job description
Job responsibilities
Job Summary:
The IT Manager will play a pivotal role in ensuring the smooth operation and strategic development of the charity's IT services. This position involves managing an outsourced IT contract with a managed service provider (MSP) and collaborating with colleagues to provide an excellent well designed IT infrastructure and support.
The IT Manager will also be responsible for overseeing key performance indicators (KPIs), supporting IT development strategy, and horizon scanning for future technological advancements.
Responsibilities
Contract Management:
- Oversee the IT support contract with the managed service provider (MSP) to ensure all service level agreements (SLAs) are met and hold them accountable for delivering high-quality IT services.
- Monitor and manage KPIs to ensure optimal performance, identify service delivery gaps, and implement improvement strategies.
- Attend weekly meetings with the MSP to monitor their ticket management performance and act as the point of escalation when required.
- Manage support contracts for devolved IT systems across the organisation and ensure cost-effective compliance and use of software licences.
- Draft, issue, and manage responses for IT-related tenders in conjunction with Directors, and support the development and implementation of the charity's IT strategy while ensuring compliance with data protection policies and IT-related regulations.
Collaboration and Support:
- Act as a key liaison between IT and internal departments, fostering a culture of accountability and service excellence to ensure appropriate IT support is in place.
- Promote new technology and new ways of working by ensuring employees use the latest tools and technology available.
- Represent IT services at the EACH Operational Management Team and other internal meetings, keeping colleagues informed about issues and developments.
- Lead regular business review meetings with the managed service provider, focusing on contract problem resolution, quality and service delivery, and strategic development.
- Facilitate effective communication between the charity and the managed service provider, ensuring an appropriate escalation process for urgent IT requests.
- Support IT system procurement projects across the organisation, providing technical challenge, support, and input.
- Ensure training and guidance for staff on IT systems and best practices are available and accessible.
- Collaborate with the Data Protection Officer to review the development of IT products across the organisation and create a development plan for each IT asset.
IT Development Strategy:
- Support the development and implementation of the charity's IT strategy.
- Conduct horizon scanning to identify emerging technologies and trends that could benefit the charity and share this information to managers.
- Evaluate and recommend innovative IT solutions to enhance operational efficiency. This will include the development of Artificial Intelligence policy and applications across the organisation and data warehousing infrastructure.
Operational Management:
- Line management responsibility for an administrator.
- Ensure onsite resource supplied by the managed service provider is used effectively and efficiently.
- Identify and resolve issues within the team or projects.
- Manage budget for IT-related expenditure, ensuring costs are controlled within budget and applications for capital expenditure are made as required.
- Oversee procurement of IT assets including PCs, laptops, mobile phones, and network switches.
- Monitor invoices from the managed service provider, ensuring costs are charged appropriately and are cost-effective, including review of Azure and licensing provision costs and usage.
- Oversee management of the IT asset register, including logging and reporting of hardware, software, and IT assets.
- Ensure regular system checks and scheduled maintenance activities are completed to maintain IT infrastructure integrity and compliance with relevant regulations.
- Oversee management and maintenance of the charity's IT infrastructure, ensuring reliability, security, and that software and devices are patched and kept up to date.
- Develop and monitor compliance with the Network Security Policy, Computer Use Policy, and other IT-related policies.
Compliance and Security:
- Ensure compliance with data protection policies and IT-related regulations.
- Oversee the safeguarding of sensitive information and appropriate access to systems. Including the use of Purview and Priva for ensuring data security and responding to data requests for Subject Access Requests to comply with Information Commissioner requirements.
- Work closely with the Data Protection Officer (DPO) and Senior Information Risk Officer (SIRO) to ensure systems and the data within them are secure.
- Attend the Information Governance Management Group quarterly and advise and update on IT-related matters.
- Completing the technical aspects of the NHS Data Security and Protection Toolkit on an annual basis and ensuring the required standards are met and obtained through the year.
- Obtaining Cyber Essentials accreditation for the charity.
Analysis and Development:
- Conduct, thorough research, and provide recommendations on innovative IT solutions.
- Evaluate, test, and deploy new software applications via Managed Services Provider to enhance operational efficiency.
- Stay up to date with current trends in IT systems to ensure ongoing innovation and relevance.
- Meet regularly with senior leaders to ensure alignment with business needs, reviewing SLA performance reports to identify opportunities for service and systems improvements.
Person Specification
Experience
Essential
- Experience in managing an IT Team and/or outsourced IT managed service contracts.
- Advanced experience in deploying, managing and optimising cloud based IT solutions (including Office 365, Azure and SharePoint)
- Proven experience in IT management.
- Familiarity with network management, cybersecurity principles, and IT infrastructure.
- Strong background in IT strategy development and implementation.
- Network management knowledge.
Desirable
- Proven experience in IT management within a charity or non-profit organisation.
- Strong administrative knowledge of the Microsoft stack including InTune, Autopilot, Defender.
Qualifications
Essential
- Degree (or equivalent qualification/experience (5 years+) in Information Technology, Computer Science, or related a field.
Desirable
- Microsoft Certifications such as 365, ComptTIA security
Skills & Abilities
Essential
- Excellent communication and influencing skills for effective stakeholder engagement and drive change in the organisation
- Strong problem-solving, decision-making, and organisational abilities.
- Ability to work cross-functionally and support business process integration.
- Ability to manage multiple projects and priorities effectively and familiarity with project management tools and methodologies
- Knowledge of current IT trends and technologies.
Desirable
- Project management certification such as (Agile, PRINCE2).
Other Requirements
Essential
- Current full, valid driving license.
- Own transport to facilitate travel between EACH sites Cambridgeshire, Norwich and Ipswich)
Person Specification
Experience
Essential
- Experience in managing an IT Team and/or outsourced IT managed service contracts.
- Advanced experience in deploying, managing and optimising cloud based IT solutions (including Office 365, Azure and SharePoint)
- Proven experience in IT management.
- Familiarity with network management, cybersecurity principles, and IT infrastructure.
- Strong background in IT strategy development and implementation.
- Network management knowledge.
Desirable
- Proven experience in IT management within a charity or non-profit organisation.
- Strong administrative knowledge of the Microsoft stack including InTune, Autopilot, Defender.
Qualifications
Essential
- Degree (or equivalent qualification/experience (5 years+) in Information Technology, Computer Science, or related a field.
Desirable
- Microsoft Certifications such as 365, ComptTIA security
Skills & Abilities
Essential
- Excellent communication and influencing skills for effective stakeholder engagement and drive change in the organisation
- Strong problem-solving, decision-making, and organisational abilities.
- Ability to work cross-functionally and support business process integration.
- Ability to manage multiple projects and priorities effectively and familiarity with project management tools and methodologies
- Knowledge of current IT trends and technologies.
Desirable
- Project management certification such as (Agile, PRINCE2).
Other Requirements
Essential
- Current full, valid driving license.
- Own transport to facilitate travel between EACH sites Cambridgeshire, Norwich and Ipswich)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
