Job responsibilities
MAJOR RESPONSIBILITIES:
Business Resources
Report on the following core processes monthly
to the DHC Executive Management Team (EMT):
1.
Resource Management Ensure the most effective and efficient utilization and allocation of resources.
2.
People
Environment Ensure compliance with all human resource policies
and procedures. Promote effective communication processes and provide
appropriate solutions to human resource matters ensuring the management of staff is conducted in a manner
to achieve maximum growth
for the corporate team and individuals.
3.
Infrastructure Environment
Ensure the infrastructure environment is regularly audited and kept to
a high standard. Review unsatisfactory operational issues while working
with management andstaff to develop solutions.
4.
Procedure & Protocols:
Ensuring
all DHC policies and protocols are always up to date and relevant.
5.
Meetings: Attending regular
programmed meetings with Trust, Consultant Cardiologists and any other stakeholder group. Responsibility for
preparing agendas and distributing meeting minutes and action tables.
6.
Nominated
Individual*: A nominated individual works closely with the Registered Manager as a
point of contact for the Care Quality Commission (CQC). The nominated
individual will have a direct line of communication with the SMT.
*The nominated individual
has no statutory responsibilities (other than those of any other employee),
however, the nominated individual plays a major and important role in the
leadership of their service and driving improvement.
Patient Service
Report on the following core processes monthly
to the EMT:
1.
Reception &
Outpatient areas Ensure
that all reception and outpatient staff adhere to and promote the
designated procedures and protocols of their business area and are meeting
all budgetary requirements.
2.
Inpatient Ensure that
all inpatient staff adhere to and promote the designated procedures and
protocols of their business area and are meeting all budgetary requirements.
3.
Reporting Ensure that all staff associated with the capture
and reporting of data do so in an accurate and efficient manner always.
Referral Service
Report on the following core processes monthly
to the EMT:
1.
Marketing Take active ownership for all marketing activities of the Heart
Clinic across a variety of distribution channels. Including but not limited
to GP liaison activities, websites and patient engagement events. Working
with internal stakeholders to help promote Dorset Heart Clinic services to an
external audience
2.
Referral To increase the number of
referrals to the Heart Clinic. To capture and monitor the source and type of
referrals each month. To develop a heatmap of existing and potential
referral bases. To shift market share and, overtime, to grow the marketplace.
Data Capture
and Analysis
Report on the following core processes monthly
to the EMT:
1.
Data Capture
Ensure that all data capture staff are adhering
to and promoting the procedures and protocols of their business
area and are meeting all budgetary requirements.
2.
Systems
Ensure
that all systems
staff are adhering to and promoting the procedures andprotocols of their business
area and are meeting all budgetary requirements.
3.
Business Measurement Provide a
monthly report to the EMT on the progress and outcomes of KPIs (operational,
quality, growth etc.)
DUTIES:
1.
Direction To provide direction and leadership for the administration team.
Monitor and manage corporate culture to ensure that an environment exists in
which corporate objectives can be achieved effectively. Confer with the EMT
to establish strategic business objectives, to develop organisational
policies, to coordinate functions and operations between working areas, and
to establish responsibilities and procedures for attaining objectives
2.
Executive Management Team
Administration and Support Support operations and administration of the
Executive Team when required.
3.
Marketing Support marketing, delivery
and quality of our services. Liaising with clinicians, referrers,
patients, suppliers, and subcontractors as required. Establishing and
monitoring specific measurable marketing outcomes.
4.
Facilities Management Manage the
Heart Clinic resources within budget guidelines and ensure staff comply to
budgetary requirements enabling the greatest potential for business growth.
5.
Human Resource Management Effectively oversee the human resources management of theHeart Clinic, ensuring all staff follow and practice the policies and
procedures of the business. Evaluate performance of key staff to ensure the
attainment of their objectives.
6.
Public Relations Assure the Dorset
Heart Clinic and its mission,
processes, products and services are consistently
presented in a strong, positive image to relevant stakeholders. Participate
in external stakeholder meetings.
7.
Safety The role is committed to overseeing and ensuring a safe and hazard
free workplace with accepted standards for the delivery of outpatient and
invasive cardiology services.
TASKS RELATED TO THE POSITION:
1.
Oversee the effective
delivery of all administration tasking, leading a team of administrators and giving guidance
on all day-to-day operational issues
2.
Ensure adequate and appropriate staff available, ensuring capacity matches demand.
3.
Drive in conjunction with EMT, business development & growth
of the Heart
Clinic.
4.
Act as information channel
between the Clinicians and the EMT, ensuring ongoing
development of a clinically led and patient
focused service.
5.
Ensure equipment is in serviceable condition and arrange
routine and acute maintenance as required.
6.
Delegate authority of ordering, receipt
and checking of stock.
7.
Liaise with suppliers.
8.
Organise monitoring of quality and efficiency of services.
9.
Deal with any complaints/enquiries and determine response, consulting as required, with the EMT and/or MAC.
10.
Counsel staff
on work related
issues, including holding annual
reviews on performance to support their on going development.
11.
Monitor medium
and long term operational effectiveness.
12.
Assess medium
and long term operational resource needs of staff and equipment.
13.
Facilitate internal
and external meetings.
14.
Coordinate ongoing
Mentoring, Education & Professional Development of all staff.
15.
Ensures information on services provided
by the Heart Clinic are not misleading and information provided by patients and prospective patients and their families is always accurate.
16.
Provide monthly feedback
to Registered Manager on any operational issues that may need addressing at
senior levels to maintain compliance in the event of any CQC inspections.
