Job summary
Job type:Full time. Permanent role. 37.5 hours per week.
Location: The successful candidate will be based at Southam Clinic but must be willing to travel between Warwickshire East PCN practices if necessary to support the business needs. Due to the geography and nature of the role a clean UK driving license and full use of car is essential.
The Care Coordinator role is a new and evolving role
within NHS Primary Care Networks. The post holder will require a flexible
approach to work, the role will consist of some focussed project work as well
as general core support to the PCN. The post holder would ideally have good knowledge of community or primary care
sector and strong IT skills as the role will be key to practice searches and
audits.
If you are looking for an
exciting and rewarding position working both directly with patients and also as
part of the Health and Wellbeing team, we can offer you a friendly, experienced
working environment with excellent support from the Clinical director and the
PCN Practices. If you are interested in the Care Coordinator role we would love
to hear from you.
Main duties of the job
Care Coordinators provide extra time, capacity,
and expertise to support patients in preparing for or in following-up clinical
conversations they have with primary care professionals. They will support the Clinical
directors in coordinating all key activity including improving access to
services, providing advice and information and ensuring health and care
planning is timely, efficient and patient centered. They will work closely and
in partnership with the Social Prescribing Link Workers and support delivery of
the comprehensive model of care to reflect local priorities, health
inequalities or population health management.
About us
South Warwickshire GP Federation (SWGP) Is made up of practices from areas including Warwick, Leamington Spa, Stratford Upon Avon and
Kenilworth. We work together to deliver enhanced services for the 300,000
patients we cover, as well as improving working practices for our staff.
SWGP are recruiting for a Care Coordinator on behalf of the East PCN.
Southam Surgery - Stowe
Drive, Southam CV47 1NY
St Wulfstan Surgery - Northfield
Road, Southam CV47 0FG
Harbury Surgery - Mill
Street Harbury Leamington Spa CV33 9HR
Fenny Compton Surgery - High
St, Fenny Compton, Southam CV472YG
Kineton Surgery - Old
School, Market Square, Kineton CV35 0LP
Salary is dependent on experience and qualifications and
includes NHS pension + 25 days holiday. Due to the geography and nature of the
role a clean UK driving licence and full use of car is essential.
Job description
Job responsibilities
Care
Coordinators provide extra time, capacity, and expertise to support patients in
preparing for or in following-up clinical conversations they have with primary
care professionals. They will support the Clinical directors in coordinating
all key activity including improving access to services, providing advice and
information and ensuring health and care planning is timely, efficient and
patient centered. They will work closely and in partnership with the Social
Prescribing Link Workers and support delivery of the comprehensive model of
care to reflect local priorities, health inequalities or population health
management.
Care coordinators will:
Provide coordination and
navigation for people and their carers across health and care services, working
closely with Social Prescribing Link Workers, Health and Wellbeing Coaches and
other Primary Care roles.
Work alongside the Health &
Wellbeing coaches to identify patients that require additional one-to-one
support particularly with mental health issues and provide this support.
Liaise with Mind Support
workers, GPs and Social Prescribing Link Workers to identify patients that
would benefit from one-to-one support and provide this using the available
decision support aids.
Feedback appropriate patient
information to Place Based Teams to ensure all services can support the timely
care of the patient.
Help people to manage their
needs and supporting them to make appointments
Raise awareness of shared
decision making and decision support tools and assist people to be more prepared to have a shared decision-making conversation.
Ensure people have good quality
information to help the make choices about their care.
Support people to understand
their level of knowledge, skills and confidence (their Activation level) when
engaging with their health and wellbeing, including through use of the Patient
Activation Measure.
Assist people to access
self-management education courses, peer support or interventions that support them in their health and wellbeing.
Support the coordination and
delivery of MDTs within PCNs.
Collation of agendas,
production of minutes / action logs for PCN / MDT meetings and ensure all
actions are completed including follow up if
necessary.
Collation and management of
shared documents on the appropriate platform ensuring the latest versions are
available and is made available in a timely
manner.
Specific project
work liaising with practice leads on implementation of shared process, and collaboration opportunities
to support improved patient care.
Job description
Job responsibilities
Care
Coordinators provide extra time, capacity, and expertise to support patients in
preparing for or in following-up clinical conversations they have with primary
care professionals. They will support the Clinical directors in coordinating
all key activity including improving access to services, providing advice and
information and ensuring health and care planning is timely, efficient and
patient centered. They will work closely and in partnership with the Social
Prescribing Link Workers and support delivery of the comprehensive model of
care to reflect local priorities, health inequalities or population health
management.
Care coordinators will:
Provide coordination and
navigation for people and their carers across health and care services, working
closely with Social Prescribing Link Workers, Health and Wellbeing Coaches and
other Primary Care roles.
Work alongside the Health &
Wellbeing coaches to identify patients that require additional one-to-one
support particularly with mental health issues and provide this support.
Liaise with Mind Support
workers, GPs and Social Prescribing Link Workers to identify patients that
would benefit from one-to-one support and provide this using the available
decision support aids.
Feedback appropriate patient
information to Place Based Teams to ensure all services can support the timely
care of the patient.
Help people to manage their
needs and supporting them to make appointments
Raise awareness of shared
decision making and decision support tools and assist people to be more prepared to have a shared decision-making conversation.
Ensure people have good quality
information to help the make choices about their care.
Support people to understand
their level of knowledge, skills and confidence (their Activation level) when
engaging with their health and wellbeing, including through use of the Patient
Activation Measure.
Assist people to access
self-management education courses, peer support or interventions that support them in their health and wellbeing.
Support the coordination and
delivery of MDTs within PCNs.
Collation of agendas,
production of minutes / action logs for PCN / MDT meetings and ensure all
actions are completed including follow up if
necessary.
Collation and management of
shared documents on the appropriate platform ensuring the latest versions are
available and is made available in a timely
manner.
Specific project
work liaising with practice leads on implementation of shared process, and collaboration opportunities
to support improved patient care.
Person Specification
Other
Essential
- Meets DBS standards and has a clear criminal record, in line with the law on spent convictions
- Willingness to work flexible hours when required to meet work demands
- Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their own homes
Experience
Essential
- Personal qualities...
- Able to listen, empathise and provide person-centered support in a non-judgmental way
- Able to get along with people from all backgrounds, respecting lifestyles and diversity
- Commitment to reduce health inequalities and proactively reach people from all communities
- Can support people in a way to inspire trust, confidence, motivating to reach their potential
- Excellent communication skills including able to communicate effectively, both verbally and in writing, with a wide range of people and stakeholders
- Able to identify risk and assess/manage risk when working with individuals
- Understanding of when appropriate or necessary to refer people back to other health professionals/agencies
- Excellent administration skills including able to priortise and to finish work tasks
- Able to develop effective working relationships with colleagues and partners
- Personal accountability, emotional resilience and works well under pressure
- Able to work flexibly and enthusiastically within a team or on own initiative
- Able to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety.
- Experience...
- Experience of supporting people, their families and carers in a related role.
- Good experience of IT systems and packages including EMIS Web and Docman 10.
- Experience of data collection and providing monitoring information
Desirable
- Experience...
- Experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement (including unpaid work).
- Experience of supporting people with their mental health.
- Experience of collaborative working and building relationships across varied organisations
Qualifications
Essential
- Demonstrable commitment to professional and personal development.
Desirable
- NVQ Level 3, Advanced level or equivalent qualifications or working towards.
- Training in motivational coaching and interviewing or equivalent experience.
Person Specification
Other
Essential
- Meets DBS standards and has a clear criminal record, in line with the law on spent convictions
- Willingness to work flexible hours when required to meet work demands
- Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their own homes
Experience
Essential
- Personal qualities...
- Able to listen, empathise and provide person-centered support in a non-judgmental way
- Able to get along with people from all backgrounds, respecting lifestyles and diversity
- Commitment to reduce health inequalities and proactively reach people from all communities
- Can support people in a way to inspire trust, confidence, motivating to reach their potential
- Excellent communication skills including able to communicate effectively, both verbally and in writing, with a wide range of people and stakeholders
- Able to identify risk and assess/manage risk when working with individuals
- Understanding of when appropriate or necessary to refer people back to other health professionals/agencies
- Excellent administration skills including able to priortise and to finish work tasks
- Able to develop effective working relationships with colleagues and partners
- Personal accountability, emotional resilience and works well under pressure
- Able to work flexibly and enthusiastically within a team or on own initiative
- Able to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety.
- Experience...
- Experience of supporting people, their families and carers in a related role.
- Good experience of IT systems and packages including EMIS Web and Docman 10.
- Experience of data collection and providing monitoring information
Desirable
- Experience...
- Experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement (including unpaid work).
- Experience of supporting people with their mental health.
- Experience of collaborative working and building relationships across varied organisations
Qualifications
Essential
- Demonstrable commitment to professional and personal development.
Desirable
- NVQ Level 3, Advanced level or equivalent qualifications or working towards.
- Training in motivational coaching and interviewing or equivalent experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
