Practice Coordinator - Dene & Stour Valleys Primary Care Network

South Warwickshire GP Federation

This job is now closed

Job summary

The Dene and Stour Valley PCN seek 3 enthusiastic and proactive Practice Coordinators to join their team. The Dene and Stour Valley is a patient focused forward thinking PCN looking for people to work with the PCN team to deliver care to their patient populations. The Practice Coordinator role is a new and evolving role within NHS Primary Care Networks. The post holder will require a flexible approach to work, the role will consist of some focused project work as well as general core support to the PCN. The post holder would ideally have good knowledge of community or primary care sector and strong IT skills as the role will be key to practice searches and audits.

If you are looking for an exciting and rewarding position working both directly with patients and also as part of the Health and Wellbeing team, we can offer you a friendly, experienced working environment with excellent support from the Clinical director and the PCN Practices. If you are interested in the Care Coordinator role we would love to hear from you.

Main duties of the job

Practice Coordinators provide extra time, capacity, and expertise to support patients in preparing for or in following-up clinical conversations they have with primary care professionals. They will support the Clinical directors in coordinating all key activity including improving access to services, providing advice and information and ensuring health and care planning is timely, efficient and patient centered. They will work closely and in partnership with the Social Prescribing Link Workers and support delivery of the comprehensive model of care to reflect local priorities, health inequalities or population health management.

Hours: 2 full time positions 37.5 hours Monday Friday. 1 part time position.

Salary: Starting from £23,871. Salary depending on experience.

Positions available: 3

Location:Full time roles - one based at Hastings House & the other Shipston Medical Centre with working from home included. Part time role based at Meon Medical Centre with working from from included. All successful applicants must be willing to travel to support other practices if required. Due to the nature of the role, a clean UK driving license and use of a car is essential.

About us

Dene and Stour Valley PCN is made up of the following practices:

Shipston Medical Centre

Meon Medical Centre

Hastings House Surgery

Date posted

10 October 2023

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

B0062-23-0078

Job locations

Gainsborough Hall

Russell Street

Leamington Spa

Warwickshire

CV32 5QB

Shipston Medical Centre

Badgers Crescent

Shipston on Stour

CV36 4BQ

Meon Medical Centre

Goose Lane

Lower Quinton

Stratford-upon-avon

Warwickshire

CV37 8TA

Hastings House Medical Centre

Rivers Way

Wellesbourne

Warwick

CV35 9RH

Job description

Job responsibilities

Care Coordinators provide extra time, capacity, and expertise to support patients in preparing for or in following-up clinical conversations they have with primary care professionals. They will support the Clinical directors in coordinating all key activity including improving access to services, providing advice and information and ensuring health and care planning is timely, efficient and patient centered. They will work closely and in partnership with the Social Prescribing Link Workers and support delivery of the comprehensive model of care to reflect local priorities, health inequalities or population health management.

Key role requirements

Care coordinators will:

· Provide coordination and navigation for people and their carers across health and care services, working closely with Social Prescribing Link Workers, Health and Wellbeing Coaches and other Primary Care roles.

· Work alongside the Health & Wellbeing coaches to identify patients that require additional one-to-one support particularly with mental health issues and provide this support.

· Liaise with Mind Support workers, GP’s and Social Prescribing Link Workers to identify patients that would benefit from one-to-one support and provide this using the available decision support aids.

· Feedback appropriate patient information to Place Based Teams to ensure all services can support the timely care of the patient.

· Help people to manage their needs and supporting them to make appointments

· Raise awareness of shared decision making and decision support tools and assist people to be more prepared to have a shared decision-making conversation.

· Ensure people have good quality information to help the make choices about their care.

· Support people to understand their level of knowledge, skills and confidence (their “Activation” level) when engaging with their health and wellbeing, including through use of the Patient Activation Measure.

· Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing.

· Support the coordination and delivery of MDTs within PCNs.

· Collation of agendas, production of minutes / action logs for PCN / MDT meetings and ensure all actions are completed including follow up if necessary.

· Collation and management of shared documents on the appropriate platform ensuring the latest versions are available and is made available in a timely manner.

· Specific project work liaising with practice leads on implementation of shared process, and collaboration opportunities to support improved patient care.