Action Hub Care Coordinator - Leamington Primary Care Network

South Warwickshire GP Federation

Information:

This job is now closed

Job summary

Location: The successful applicant will be based at Waterside Medical Centre, but must be willing to travel to other practices if required.

Work schedule: Full time. 37.5 hours per week. Wednesday's, Thursdays and Fridays are essential.

Salary:£23,871 £24,600. Dependent on qualifications and experience.

Main duties of the job

We are looking for an enthusiastic administrator who has excellent organisational, multidisciplinary and communication skills.

About us

SWGP Federation is made up of 31 GP practices from areas including Warwick, Leamington, Stratford-upon-Avon, and Kenilworth. We work together to deliver enhanced services for the 300,000 patients we cover, as well as improving working practices for our staff. We are proud to offer high levels of patient care across South Warwickshire. Our purpose is to grow, support and enable Primary Care in South Warwickshire by offering additional services and enabling individual practices to focus more time on delivering patient care.

o 33 days holiday (including bank holidays)

o NHS Pension

o Health & Wellbeing support

o Bike2work Scheme

TheLeamington PCNconsists of the following practices.

Spa Medical Centre - 81 Radford Road, Leamington Spa CV31 1NE

Croft Medical Centre - Calder Walk, Royal Leamington Spa, Leamington Spa CV31 1SA

Warwick Gates Family Health Centre - Cressida Close, Heathcote, Warwick CV34 6DZ

Whitnash Medical Centre - 110 Coppice Road, Leamington Spa CV31 2LT

Waterside Medical Centre - Court Street, Leamington Spa CV31 2BB

Cubbington Road Surgery - 115 Cubbington Road, Leamington Spa CV32 7AT

Clarendon Lodge Medical Centre - 16 Clarendon Street, Leamington Spa CV32 5SS

Sherbourne Medical Centre - 40 Oxford Street, Leamington Spa CV32 4RA

Salary is dependent on experience and qualifications. Due to the geography and nature of the role a clean UK driving licence and full use of car is essential.

Date posted

02 August 2023

Pay scheme

Other

Salary

£23,871 to £24,600 a year Dependent on qualifications & experience.

Contract

Permanent

Working pattern

Full-time

Reference number

B0062-23-0039

Job locations

Gainsborough Hall

Russell Street

Leamington Spa

Warwickshire

CV32 5QB


Waterside Medical Centre

Court Street

Leamington Spa

Warwickshire

CV31 2BB


Job description

Job responsibilities

Management of medical records and clinical correspondence

  • Ensure that patient records are accurately maintained
  • Processing of clinical correspondence into our clinical systems
  • Ensure that clinical correspondence is received and processed in an accurate and timely manner through the Docman system
  • Active document management

Screening and Recalls

  • Ensure familiarity with all appointment systems including regular and incidental variations
  • Book appointments and recalls ensuring sufficient information is recorded to enable retrieval of the medical record
  • Proactively contact patients to invite them for cancer screening programmes, immunisations and long term condition reviews
  • Contribute towards the achievement of Practice and PCN Targets.

Administrative support

  • Provide administrative support to members of the primary health care team.
  • Administration of EMIS patient searches to support the coordination of project work across the hub.
  • Referrals for further care
  • Patient and stakeholder liaison
  • Able to build relationships with ARRS staff, service users and allied professionals in member practices; to help identify patients who could be referred to other health care professionals within the PCN to help improve PCN efficiencies.
  • Provide coordination and navigation to patients across the PCN
  • Help people to manage their needs through answering queries, signposting to available services, and ensuring that people have good quality written or verbal information to help them make choices about their care.
  • Support delivery of the comprehensive model of care to reflect local priorities, health inequalities or population health management.
  • Holistically bring together all of a persons identified care and support needs, and explore options to meet these using all available services and resources.

Job description

Job responsibilities

Management of medical records and clinical correspondence

  • Ensure that patient records are accurately maintained
  • Processing of clinical correspondence into our clinical systems
  • Ensure that clinical correspondence is received and processed in an accurate and timely manner through the Docman system
  • Active document management

Screening and Recalls

  • Ensure familiarity with all appointment systems including regular and incidental variations
  • Book appointments and recalls ensuring sufficient information is recorded to enable retrieval of the medical record
  • Proactively contact patients to invite them for cancer screening programmes, immunisations and long term condition reviews
  • Contribute towards the achievement of Practice and PCN Targets.

Administrative support

  • Provide administrative support to members of the primary health care team.
  • Administration of EMIS patient searches to support the coordination of project work across the hub.
  • Referrals for further care
  • Patient and stakeholder liaison
  • Able to build relationships with ARRS staff, service users and allied professionals in member practices; to help identify patients who could be referred to other health care professionals within the PCN to help improve PCN efficiencies.
  • Provide coordination and navigation to patients across the PCN
  • Help people to manage their needs through answering queries, signposting to available services, and ensuring that people have good quality written or verbal information to help them make choices about their care.
  • Support delivery of the comprehensive model of care to reflect local priorities, health inequalities or population health management.
  • Holistically bring together all of a persons identified care and support needs, and explore options to meet these using all available services and resources.

Person Specification

Qualifications

Essential

  • Good standard of education with excellent literacy and numeracy skills
  • Demonstrable commitment to professional and personal developmen

Desirable

  • Administrative and or Office Management qualification

Experience

Essential

  • Experience of collaborating with multidisciplinary teams
  • Proven experience working within a pharmacy/GP setting
  • Experience of coordinating meetings, producing agendas and minutes
  • Have proven experience working within a pharmacy/ GP setting
  • Experience of data collection and provide monitoring information.
  • Experience of supporting patients, their families and carers in a similar role

Desirable

  • Experience of working in multi-disciplinary teams
  • Experience of successfully implementing projects
  • Experience of workforce planning
Person Specification

Qualifications

Essential

  • Good standard of education with excellent literacy and numeracy skills
  • Demonstrable commitment to professional and personal developmen

Desirable

  • Administrative and or Office Management qualification

Experience

Essential

  • Experience of collaborating with multidisciplinary teams
  • Proven experience working within a pharmacy/GP setting
  • Experience of coordinating meetings, producing agendas and minutes
  • Have proven experience working within a pharmacy/ GP setting
  • Experience of data collection and provide monitoring information.
  • Experience of supporting patients, their families and carers in a similar role

Desirable

  • Experience of working in multi-disciplinary teams
  • Experience of successfully implementing projects
  • Experience of workforce planning

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

South Warwickshire GP Federation

Address

Gainsborough Hall

Russell Street

Leamington Spa

Warwickshire

CV32 5QB


Employer's website

https://www.southwarwickshiregps.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

South Warwickshire GP Federation

Address

Gainsborough Hall

Russell Street

Leamington Spa

Warwickshire

CV32 5QB


Employer's website

https://www.southwarwickshiregps.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Date posted

02 August 2023

Pay scheme

Other

Salary

£23,871 to £24,600 a year Dependent on qualifications & experience.

Contract

Permanent

Working pattern

Full-time

Reference number

B0062-23-0039

Job locations

Gainsborough Hall

Russell Street

Leamington Spa

Warwickshire

CV32 5QB


Waterside Medical Centre

Court Street

Leamington Spa

Warwickshire

CV31 2BB


Privacy notice

South Warwickshire GP Federation's privacy notice (opens in a new tab)