Health & Wellbeing Coach

Job description

Job responsibilities

Summary of Role:Where a PCN employs or engages a Health and Wellbeing Coach under the Additional Roles Reimbursement Scheme, the PCN must ensure that the Health and Wellbeing Coach: a. is enrolled in, undertaking or qualified from appropriate health coaching training covering topics outlined in the NHS England and NHS Improvement Implementation and Quality Summary Guide79, with the training delivered by a training organisation listed by the Personalised Care Institute80; b. adheres to a code of ethics and conduct in line with the NHS England and NHS Improvement Health coaching Implementation and Quality Summary Guide; c. has formal individual and group coaching supervision which must come from a suitably qualified or experienced individual; and d. working closely in partnership with the Social Prescribing Link Worker(s) or social prescribing service provider to identify and work alongside people who may need additional support, but are not yet ready to benefit fully from social prescribing 79

https://www.england.nhs.uk/publication/health-coaching-summary-guide-and-technical-annexes/ 80 https://www.england.nhs.uk/personalisedcare/supporting-health-and-care-staff-to-deliverpersonalisedcare/personalised-care-institute/

Key role requirements Where a PCN employs or engages one or more Health and Wellbeing Coaches under the Additional Roles Reimbursement Scheme, the PCN must ensure that each Health and Wellbeing Coach has the following key responsibilities, in delivering health services: a. manage and prioritise a caseload, in accordance with the health and wellbeing needs of their population through taking an approach that is non-judgmental, based on strong communication and negotiation skills, while considering the whole person when addressing existing issues. Where required and as appropriate, the Health and Wellbeing Coach will refer people back to other health professionals within the PCN; b. utilise existing IT and MDT channels to screen patients, with an aim to identify those that would benefit most from health coaching; c. provide personalised support to individuals, their families, and carers to support them to be active participants in their own healthcare; empowering them to manage their own health and wellbeing and live independently through:

d. coaching and motivating patients through multiple sessions to identify their needs, set goals, and supporting patients to achieve their personalised health and care plan objectives; e. providing interventions such as self-management education and peer support; f. supporting patients to establish and attain goals that are important to the patient; g. supporting personal choice and positive risk taking while ensuring that patients understand the accountability of their own actions and decisions, thus encouraging the proactive prevention of further illnesses; h. working in partnership with the social prescribing service to connect patients to communitybased activities which support them to take increased control of their health and wellbeing; i. increasing patient motivation to self-manage and adopt healthy behaviours; j. work with patients with lower activation scores to understand their level of knowledge, skills and confidence (their Activation level), when engaging with their health and well-being and subsequently supporting them in shared decision-making conversations; k. utilise health coaching skills to support people with lower levels of activation to develop the knowledge, skills, and confidence to manage their health and wellbeing, whilst increasing their ability to access and utilise community support offers; and l. explore and support patient access to a personal health budget, where appropriate, for their care and support.

The following sets out the key wider responsibilities of Health and Wellbeing Coaches: a. develop collaborative relationships and work in partnership with health, social care, and community and voluntary sector providers and multidisciplinary teams to holistically support patients wider health and wellbeing, public health, and contributing to the reduction of health inequalities; b. provide education and specialist expertise to PCN staff, supporting them to improve their skills and understanding of personalised care, behavioural approaches and ensuring consistency in the follow up of peoples goals with MDT input; and c. raise awareness within the PCN of shared-decision making and decision support tools. A PCN must be satisfied that organisations and groups to whom its Health and Wellbeing Coach(es) directs patients: a. have basic safeguarding processes in place for vulnerable individuals; and b. provide opportunities for the patient to develop friendships and a sense of belonging, as well as to build knowledge, skills and confidence. A PCNs Core Network Practices must identify a first point of contact for general advice and support and (if different) a GP to provide supervision for the PCNs Health and Wellbeing Coach(es). This could be provided by one or more named individuals within the PCN. A PCN will ensure the PCNs Health and Wellbeing Coach(es) can discuss patient related concerns and be supported to follow appropriate safeguarding procedures (e.g. abuse, domestic violence and support with mental health) with a relevant GP. A PCN must ensure that all staff working in practices that are members of the PCN are aware of the identity of the PCNs Health and Wellbeing Coach (es).

Person Specification

Qualifications

Essential

• Is enrolled in, undertaking or qualified from appropriate health coaching training covering
• topics outlined in the NHS England and NHS Improvement Implementation and Quality
• Summary Guide (79), with the training delivered by a training organisation listed by the
• Personalised Care Institute (80)
• Demonstrable commitment to professional and personal development
• Adheres to a code of ethics and conduct in line with the NHS England and NHS Improvement
• Health coaching Implementation and Quality Summary Guide

Desirable

• Training in motivational coaching and interviewing or equivalent experience

Experience

Essential

• Experience of supporting people, their families and carers in a related role (including unpaid
• work)
• Experience of data collection and providing monitoring information

Desirable

• Experience of working directly in a community development context, adult health and social
• care, learning support or public health/health improvement (including unpaid work)
• Experience of supporting people with their mental health, either in a paid, unpaid or informal
• capacity
• Experience of partnership/collaborative working and of building relationships across a variety
• of organisations.
• Experience of working with the VCSE sector (in a paid or unpaid capacity)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South Warwickshire GP Federation

Address

Gainsborough Hall

Russell Street

Leamington Spa

Warwickshire

CV32 5QB

Employer's website

https://www.southwarwickshiregps.nhs.uk/ (Opens in a new tab)