Patient Escort/Driver

Job summary

Rossendale Hospice is seeking a Patient Escort/Driver to be an integral part of our team that is committed to providing compassionate care to our patients. Your primary responsibility will be to safely transport patients to and from the Hospice and their homes while upholding the highest level of professionalism and demonstrating courtesy, patience, and respect for patients at all times.

You will also be responsible for managing and coordinating volunteers who will be assisting you in your duties. Additionally, you will be required to provide transport services for other departments as needed once your patient transport duties are fulfilled. Your role is vital in ensuring our patients receive the care and support they need.

Main duties of the job

• To escort/transport Hospice patients travelling on Hospice transport ensuring their safety and comfort. Ensure the patient's belongings are transported safely and that all items are deposited with the patient at the home address on the return.
• Collecting patient meals as required.
• Ensure Hospice vehicle(s) are kept clean and readily available for use, making sure the relevant checks are performed, including lights, fuel, water, and oil levels, and recording the information on the appropriate checklist.
• Ensure the Hospice vehicles are taken for necessary annual service to the appointed garage, with any problems immediately reported to Admin.
• Receive daily transport schedule from Day Therapy, checking the information given to ensure the schedule is reasonable/possible and to source directions to any new address before the journey commences.
• Ensure vehicle daily diary log is kept up to date with journey information.
• Whilst undertaking driving duties, observe the Highway Code, ensuring that neither the patient nor the vehicle is put in danger by dangerous driving.
• Coordinate additional transport requests from other departments once patient transport duties are fulfilled, updating your Line Manager of whereabouts as necessary.
• Managing volunteer drivers ensuring they are fully conversant with the vehicle for driving duties and adhering to the Driver's Handbook.
• Ensure any patient equipment used e.g wheelchairs are fit for use and services as necessary.
• General maintenance.

About us

Rossendale Hospice is a local charity which cares for patients and their families living with Cancer and other life-limiting conditions including, Motor Neurone Disease (MND), Multiple Sclerosis (MS), Chronic Lung Disease (COPD) and more.

Services we offer free of charge include:

Hospice at Home (care for patients at the end stage of their life, within their own homes)

Wellbeing Centre (previously known as Day Therapy)

Complementary Therapies

Psycho Therapies

Bereavement Counselling (pre and post, including children's counselling)

Befriending Service