Job summary
The Macmillan Cancer Information & Support Service (MCISS)
aims to provide a comprehensive Cancer Information and Support Service to
Bolton residents, so that anyone who is affected by cancer has access to the
information they need and are supported appropriately. An exciting opportunity has arisen for an
experienced and organised Information Assistant to join the team at Bolton Macmillan
Cancer Information & Support Service.
Part Time 30 hrs per week (4 x 7.5hr days, Mon - Thurs)
A&C Band 4 £26,530 per annum (£21,224 p.a. pro rata)
Main duties of the job
Working with the MCISS team and our volunteers across the three
centres in Bolton, youll help to support the smooth delivery of this important
service for people affected by cancer.
You will meet with users of the service, assessing their needs, identifying
the support required and providing the individuals with access to information and
intervention. The role will communicate
sensitively and compassionately with patients and their families and carers and
provide them with practical and emotional support.
We are looking for a highly organised individual with excellent
IT and social media skills. The candidate should work well as part of a team,
but also able to use their own initiative and work autonomously as
required. You will need to have proven
communication and interpersonal skills and ideally have experience of dealing
with distressed or anxious patients. The successful candidate will have
experience of working within a healthcare setting experience of working in
oncology/cancer care would be an advantage.
About us
We offer our employees an attractive
benefits package, including generous annual leave (starting at 35 days a year
including bank holidays), a contributory stakeholder pension scheme, life
assurance, membership of a healthcare cash plan, free parking and excellent
training opportunities. We also offer continuity of service from the NHS with respect to
pension and holiday allowance.
Job description
Job responsibilities
To
assist the Macmillan Cancer Information and Support Service (MCISS) team in
developing and delivering the service in Bolton.
To
meet with users of the service (e.g. patients/clients, carers, relatives and
professionals) to support access to high quality information and support in
relation to cancer. This will include
the assessment of service users information and support needs, provision of
verbal and written information, supportive listening, action planning and
signposting to available services and support.
To
assist with all new referrals to the Macmillan Benefits Advice Service.
To gather and collate data required for reporting,
monitoring and quality assurance of the services.
Job description
Job responsibilities
To
assist the Macmillan Cancer Information and Support Service (MCISS) team in
developing and delivering the service in Bolton.
To
meet with users of the service (e.g. patients/clients, carers, relatives and
professionals) to support access to high quality information and support in
relation to cancer. This will include
the assessment of service users information and support needs, provision of
verbal and written information, supportive listening, action planning and
signposting to available services and support.
To
assist with all new referrals to the Macmillan Benefits Advice Service.
To gather and collate data required for reporting,
monitoring and quality assurance of the services.
Person Specification
Qualifications
Essential
- NVQ Level 3 in Healthcare / Customer Care or equivalent
- Communication Skills training e.g. Sage & Thyme
- GCSE Grade C or above in English & Maths
Desirable
- Diploma or equivalent level of knowledge / experience
- ECDL or other relevant IT training
- Counselling certificate
Experience
Essential
- Experience of working with the general public
- Experience of information provision and data analysis
- Experience of working in a healthcare environment
Desirable
- Experience of working with volunteers
- Experience of working in an oncology/cancer care environment.
Personal Attributes
Essential
- Able to recognise and work within the limit of own competence and responsibility
- Self-motivated and able to use initiative
- Strong teamwork ethic
- Shows independent judgement, while operating within procedural guidelines
- Ability to remain calm in stressful situations
- Clean driving licence and access to a vehicle insured for business use
- A commitment to the vision and values of Bolton Hospice.
Skills
Essential
- Good organisational and administrative skills, including being able to concentrate on data analysis, whilst prioritising own workload and meet deadlines as necessary
- Able to develop effective interpersonal relationships with colleagues across a health and social care setting
- Excellent communication skills- able to communicate effectively at all levels
Desirable
- Participation in service development and implementation of change
- Working knowledge of health and wellbeing issues, the NHS and support services
- Excellent IT skills in word processing, spreadsheets and production of information materials
- Able to present information to professional groups
- Excellent Social media knowledge and a high level of competence using social media platforms.
- Ability to produce monthly newsletters using Canva software.
Person Specification
Qualifications
Essential
- NVQ Level 3 in Healthcare / Customer Care or equivalent
- Communication Skills training e.g. Sage & Thyme
- GCSE Grade C or above in English & Maths
Desirable
- Diploma or equivalent level of knowledge / experience
- ECDL or other relevant IT training
- Counselling certificate
Experience
Essential
- Experience of working with the general public
- Experience of information provision and data analysis
- Experience of working in a healthcare environment
Desirable
- Experience of working with volunteers
- Experience of working in an oncology/cancer care environment.
Personal Attributes
Essential
- Able to recognise and work within the limit of own competence and responsibility
- Self-motivated and able to use initiative
- Strong teamwork ethic
- Shows independent judgement, while operating within procedural guidelines
- Ability to remain calm in stressful situations
- Clean driving licence and access to a vehicle insured for business use
- A commitment to the vision and values of Bolton Hospice.
Skills
Essential
- Good organisational and administrative skills, including being able to concentrate on data analysis, whilst prioritising own workload and meet deadlines as necessary
- Able to develop effective interpersonal relationships with colleagues across a health and social care setting
- Excellent communication skills- able to communicate effectively at all levels
Desirable
- Participation in service development and implementation of change
- Working knowledge of health and wellbeing issues, the NHS and support services
- Excellent IT skills in word processing, spreadsheets and production of information materials
- Able to present information to professional groups
- Excellent Social media knowledge and a high level of competence using social media platforms.
- Ability to produce monthly newsletters using Canva software.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
