Job summary
We are currently looking to expand our Care Coordinator team working in the Hinckley Central Primary Care Network.
Hinckley and Bosworth Medical Alliance are a GP Federation that supports 12 GP practices across Hinckley & Bosworth locality, which are segregated into 3 Primary Care Networks (PCNs).
We are looking for an additional 4 innovative Care Coordinators to join our friendly team. This will be 1 for each of the Practices within the Hinckley Central PCN, with one role being based in each practice.
The post-holder will work closely with the Federation team, the PCN Clinical Directors, Practice Managers and wider NHS team to support the delivery of quality patient services for all our patients.
The post-holder will have excellent communication skills and be flexible in their approach, using their initiative to manage conflicting priorities.
The right candidate will be confident in using MS Office (Word, Excel, Outlook, PowerPoint) and in learning to use new computer systems.
Experience in general practice is essential, with the post-holder having a good working knowledge of primary care and a can do approach to their work.
Main duties of the job
- To work closely with the PCN CDs to support the delivery of PCN initiatives and projects, acting as the liaison between CDs, the Federation, Practices and the wider integrated NHS team.
- Work proactively with other PCN Additional Roles staff to identify any patient service needs or inequalities and work closely with the Federation team and PCN CDs to work up any projects or initiatives to support patient care.
- Support the coordination and delivery of MDTs within the PCN.
- To support the PCN Clinical Director to collect information from member practices, identify anomalies and summarise.
- Work with the Integrated Neighbourhood Teams group on identified projects as they occur.
- Manage and nurture on-going relationships with system partners, local GP practices and Patient Participation Groups (PPG).
- Be a proactive team player, be able to manage their own time and workload and work under own initiative.
About us
Hinckley & Bosworth Medical Alliance Ltd is a successful well established GP Federation based in West Leicestershire. The Federation represents 12 GP Practices, under three Primary Care Networks within Hinckley & Bosworth and has a real drive, ambition and enthusiasm to be actively involved in the care beyond the traditional surgery front door, ensuring that patients can access high quality, responsive integrated care.
Our Visions and Values are:
- Creating accessible patient centred healthcare
- Delivering better healthcare, closer to home
- Enhancing patient experience
- Working collaboratively with local services
- Improving lives of patients, carers and practice staff in Hinckley & Bosworth
Job description
Job responsibilities
Key Responsibilities:
- To work closely with the PCN CDs to support the delivery of PCN initiatives and projects, acting as the liaison between CDs, the Federation, Practices and the wider integrated NHS team.
- Work with the IT/Data Lead to utilise GP Practice clinical systems (SystmOne or EMIS) and population health data to proactively identify relevant cohorts of patients to support practices to deliver personalised care and meet the outcomes of the PCN DES Service Specifications e.g., Early Cancer Diagnosis, Cardiovascular Disease Prevention and Diagnosis and Enhanced Health in Care Homes.
- To make available, on the Federation website, information to assist patients to access self-management education courses, peer support or interventions that support them to take more control of their health and wellbeing in relation to the PCN DES Service Specifications.
- Work proactively with our Care Homes, for example supporting flu and COVID vaccinations or other healthcare services.
- Work proactively with other PCN Additional Roles staff to identify any patient service needs or inequalities and work closely with the Federation team and PCN CDs to work up any projects or initiatives to support patient care.
- Support the coordination and delivery of MDTs within the PCN.
- To support the PCN Development Manager in administrative duties relating to other PCN activities and workstreams, including planning and organising meetings, taking minutes and / or action notes and ensuring they are shared / uploaded where appropriate.
- To support the PCN Clinical Director to collect information from member practices, identify anomalies and summarise.
- Gather information and undertake enquires for the PCN and the wider group as and when necessary.
- Work with the Integrated Neighbourhood Teams group on identified projects as they occur.
- Manage and nurture on-going relationships with system partners, local GP practices and Patient Participation Groups (PPG).
- Be a proactive team player, be able to manage their own time and workload and work under own initiative.
The above is not an exhaustive list. The successful candidate may be asked to complete tasks in line with the overall objectives of the organisation and PCN agenda. These duties will be reviewed regularly with the job holder with an aim of developing the scope of the role.
Service Delivery:
- Build a robust knowledge of the PCN and member practices.
- Support the IT/Data Lead in improving data accuracy to support accurate IIF achievement.
- Act as an advocate for patients and service users of the health and social care system.
- Build relationships with key staff in GP practices within the local Primary Care Network (PCN). Attend relevant meetings and integrate as part of the wider network team, providing information and feedback on relevant matters.
- Work in partnership with Federation, PCN and practice staff to support the development of the PCN agenda.
General Tasks:
- Produce accurate, contemporaneous and complete records of patient contact, consistent with legislation, policies and procedures.
- Support the PCN Development Manager and PCN Clinical Director with relevant administrative duties.
Professional Development:
All employees will be expected to complete all mandatory training as instructed by the organisation and complete additional training as and when required. The post-holder must have the ability to reflect on practice, identify learning needs and take responsibility for continued professional development (with line management support).
Confidentiality:
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential and should be managed in line with GDPR and Data Protection legislation and guidance.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety:
The post-holder will implement and lead on the full range of promotion and management of their own and others’ health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):
- Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.
- Maintaining an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines, and ensure implementation of these across the business
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business
- Making effective use of training to update knowledge and skills, and initiate and manage the training of others
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed
- Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
- Undertaking periodic infection control training (minimum annually)
- Routine management of own team / team areas, and maintenance of work space standards
- Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
- Work effectively with individuals in other agencies to meet patients’ needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise people’s needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services:
The post-holder will:
- Apply practice and Federation policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work.
- Participate in audits where appropriate
This job description will be reviewed regularly and amended in agreement with the post-holder and the Federation Managing Director
Job description
Job responsibilities
Key Responsibilities:
- To work closely with the PCN CDs to support the delivery of PCN initiatives and projects, acting as the liaison between CDs, the Federation, Practices and the wider integrated NHS team.
- Work with the IT/Data Lead to utilise GP Practice clinical systems (SystmOne or EMIS) and population health data to proactively identify relevant cohorts of patients to support practices to deliver personalised care and meet the outcomes of the PCN DES Service Specifications e.g., Early Cancer Diagnosis, Cardiovascular Disease Prevention and Diagnosis and Enhanced Health in Care Homes.
- To make available, on the Federation website, information to assist patients to access self-management education courses, peer support or interventions that support them to take more control of their health and wellbeing in relation to the PCN DES Service Specifications.
- Work proactively with our Care Homes, for example supporting flu and COVID vaccinations or other healthcare services.
- Work proactively with other PCN Additional Roles staff to identify any patient service needs or inequalities and work closely with the Federation team and PCN CDs to work up any projects or initiatives to support patient care.
- Support the coordination and delivery of MDTs within the PCN.
- To support the PCN Development Manager in administrative duties relating to other PCN activities and workstreams, including planning and organising meetings, taking minutes and / or action notes and ensuring they are shared / uploaded where appropriate.
- To support the PCN Clinical Director to collect information from member practices, identify anomalies and summarise.
- Gather information and undertake enquires for the PCN and the wider group as and when necessary.
- Work with the Integrated Neighbourhood Teams group on identified projects as they occur.
- Manage and nurture on-going relationships with system partners, local GP practices and Patient Participation Groups (PPG).
- Be a proactive team player, be able to manage their own time and workload and work under own initiative.
The above is not an exhaustive list. The successful candidate may be asked to complete tasks in line with the overall objectives of the organisation and PCN agenda. These duties will be reviewed regularly with the job holder with an aim of developing the scope of the role.
Service Delivery:
- Build a robust knowledge of the PCN and member practices.
- Support the IT/Data Lead in improving data accuracy to support accurate IIF achievement.
- Act as an advocate for patients and service users of the health and social care system.
- Build relationships with key staff in GP practices within the local Primary Care Network (PCN). Attend relevant meetings and integrate as part of the wider network team, providing information and feedback on relevant matters.
- Work in partnership with Federation, PCN and practice staff to support the development of the PCN agenda.
General Tasks:
- Produce accurate, contemporaneous and complete records of patient contact, consistent with legislation, policies and procedures.
- Support the PCN Development Manager and PCN Clinical Director with relevant administrative duties.
Professional Development:
All employees will be expected to complete all mandatory training as instructed by the organisation and complete additional training as and when required. The post-holder must have the ability to reflect on practice, identify learning needs and take responsibility for continued professional development (with line management support).
Confidentiality:
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential and should be managed in line with GDPR and Data Protection legislation and guidance.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & safety:
The post-holder will implement and lead on the full range of promotion and management of their own and others’ health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):
- Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.
- Maintaining an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines, and ensure implementation of these across the business
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business
- Making effective use of training to update knowledge and skills, and initiate and manage the training of others
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed
- Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
- Undertaking periodic infection control training (minimum annually)
- Routine management of own team / team areas, and maintenance of work space standards
- Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
- Work effectively with individuals in other agencies to meet patients’ needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise people’s needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services:
The post-holder will:
- Apply practice and Federation policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work.
- Participate in audits where appropriate
This job description will be reviewed regularly and amended in agreement with the post-holder and the Federation Managing Director
Person Specification
Experience
Essential
- Experience of working with Multi-Disciplinary Teams Experience of administrative duties
Desirable
- Experience of working in a health care setting / primary care
Qualifications
Essential
- Educated to GCSE level or equivalent
Personal Qualities
Essential
- Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Ability to work under pressure
Other Requirements
Essential
- Disclosure Barring Service (DBS) check
- Ability to drive and have access to a car
Desirable
- Flexibility to work outside of core office hours
Person Specification
Experience
Essential
- Experience of working with Multi-Disciplinary Teams Experience of administrative duties
Desirable
- Experience of working in a health care setting / primary care
Qualifications
Essential
- Educated to GCSE level or equivalent
Personal Qualities
Essential
- Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Ability to work under pressure
Other Requirements
Essential
- Disclosure Barring Service (DBS) check
- Ability to drive and have access to a car
Desirable
- Flexibility to work outside of core office hours