Job summary
Do you have experience of working in healthcare, have great organisation and patient facing skills? Are you able to demonstrate good IT skills including Excel, Word, and Outlook? You might even have experience using EMIS Web, Docman or Canva?
Come and join us in these exciting times developing integrated care and supporting GP practices across Canterbury.
You will be part of the Care Coordinator Team, you will need to have a flexible approach and adapt with the role as it evolves. You will have excellent communication and administrative skills to enable the collaboration needed to deliver services and support development at network level.
Here at Canterbury Integrated Healthcare our Care Coordinator Team are at the heart of some exciting projects, including our Prostate Cancer Text Message campaign, collaborative multi-disciplinary Pain Management Classes and Home Visiting and Care Home support.
If you are considering applying and want to chat informally about the role please do get in touch.
Once we have received an adequate number of applications we reserve the right to close the vacancy, so please ensure you apply promptly if you wish to be considered for this role.
Main duties of the job
- Provide administrative support to the weekly MDT and other meetings
- Provide simple reception services alongside other aspects of the role, including checking patients in for appointments and answering basic queries
- Support delivery of QOF, incentive schemes, IIF and other quality or cost effectiveness initiatives
- Provide administrative support to the home visiting team, including coordinating visits, liaising with practices, patients, secondary care and community services
- Uploading the appointment books to EMIS web
- Liaising with practices to support in the delivery of the enhanced access contract
- Cover for the rest of the care coordinator team during periods of absence and increased workload, e.g. seasonal vaccine campaigns
About us
Canterbury Integrated Healthcare supports the 7 Canterbury practices and their PCNs covering a patient population of around 100,000 and we have worked together for many years.
The local care vision in East Kent is for localities to develop a model of care that enables people to live as independently as possible by delivering high quality, person centred care that integrates hospital, social care, community and voluntary services around primary care networks of GP practices.
The vision for Canterbury is for the two PCNs to work together to achieve excellent patient care through integrated pathways accessed close to home via local GP practices.
The Canterbury PCNs will achieve this by delivering primary care at scale, including:
- Engagement from all practices within the City in the Integrated model of care
- Partnership working with other PCNs, NHS Trusts, community providers and the voluntary sector
- A comprehensive workforce strategy including engagement with the new medical school for Kent and Medway and the new Additional PCN roles.
We aim to work collaboratively with other healthcare providers and support organisations, to enable more patients to be treated in a primary care setting, closer to home.
Job description
Job responsibilities
TheCare Coordinator Team is primarily responsible for supporting the Canterbury PCNs in the collaborative delivery of services and supporting the care for cohorts of patients. The main focus of the role will be on coordinating the care of identified cohorts of patients and ensuring PCN services are delivered effectively. The Care Coordinatormight be required to liaise with patients and, if appropriate, their carers, before or after the patients consultation with a clinician or other healthcare professional. You might also be given a caseload of identified patients and be required to ensure that their changing needs are addressed by taking into account local priorities, health inequalities and/or population health management risk stratification.
The role includes:
- Working closely with clinical leads and the wider Care Coordinator Team
- Liaising with health and care professionals practice teams, patients and carers
- Supporting collaborative working across Canterbury
- Clinical system searches & reports to identify cohorts of patients and effectiveness of their care
- Supporting the delivery of PCN services
- helping to establish and maintain effective systems and processes
The role will evolve and develop in line with emerging needs and priorities of services and the local system.
The role will be based mainly at our premises on Ethelbert Road. It will be necessary to have the ability to travel around Canterbury and the surrounding area, between practices and to be able to work remotely some of the time.
Job description
Job responsibilities
TheCare Coordinator Team is primarily responsible for supporting the Canterbury PCNs in the collaborative delivery of services and supporting the care for cohorts of patients. The main focus of the role will be on coordinating the care of identified cohorts of patients and ensuring PCN services are delivered effectively. The Care Coordinatormight be required to liaise with patients and, if appropriate, their carers, before or after the patients consultation with a clinician or other healthcare professional. You might also be given a caseload of identified patients and be required to ensure that their changing needs are addressed by taking into account local priorities, health inequalities and/or population health management risk stratification.
The role includes:
- Working closely with clinical leads and the wider Care Coordinator Team
- Liaising with health and care professionals practice teams, patients and carers
- Supporting collaborative working across Canterbury
- Clinical system searches & reports to identify cohorts of patients and effectiveness of their care
- Supporting the delivery of PCN services
- helping to establish and maintain effective systems and processes
The role will evolve and develop in line with emerging needs and priorities of services and the local system.
The role will be based mainly at our premises on Ethelbert Road. It will be necessary to have the ability to travel around Canterbury and the surrounding area, between practices and to be able to work remotely some of the time.
Person Specification
Skills
Essential
- Good interpersonal and communication skills.
- Highly organised and excellent attention to detail.
- Time management and ability to prioritise workload.
- Good knowledge of Microsoft Office software.
- Ability to work autonomously.
Desirable
- Knowledge of Emis Web clinical system.
- Proficient in Emis Web searches, templates and reports.
- Experience of data analysis and producing high standard reports.
Other requirements
Essential
- Access to own transport and ability to travel across the locality on a regular basis.
- Flexibility to work outside of core hours when required.
- Ability to work remotely when required.
Qualifications
Essential
- A good standard of education with good literacy and numeracy skills.
- Commitment to maintain mandatory and role specific training.
Personal Qualities
Essential
- Flexible approach to the evolving nature of the role.
- Ability to work collaboratively in a team. Interest in supporting cohorts of patients.
- Ability to use own initiative.
- Ability to sometimes work under pressure to meet deadlines.
Experience
Desirable
- Experience working in Primary Care.
- Experience working with patients.
Person Specification
Skills
Essential
- Good interpersonal and communication skills.
- Highly organised and excellent attention to detail.
- Time management and ability to prioritise workload.
- Good knowledge of Microsoft Office software.
- Ability to work autonomously.
Desirable
- Knowledge of Emis Web clinical system.
- Proficient in Emis Web searches, templates and reports.
- Experience of data analysis and producing high standard reports.
Other requirements
Essential
- Access to own transport and ability to travel across the locality on a regular basis.
- Flexibility to work outside of core hours when required.
- Ability to work remotely when required.
Qualifications
Essential
- A good standard of education with good literacy and numeracy skills.
- Commitment to maintain mandatory and role specific training.
Personal Qualities
Essential
- Flexible approach to the evolving nature of the role.
- Ability to work collaboratively in a team. Interest in supporting cohorts of patients.
- Ability to use own initiative.
- Ability to sometimes work under pressure to meet deadlines.
Experience
Desirable
- Experience working in Primary Care.
- Experience working with patients.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Canterbury Integrated Healthcare
Address
The Annexe (Next door to Canterbury Medical Practice)
Ethelbert Road
Canterbury
Kent
CT1 3NR
