Volunteer Coordinator

Job description

Job responsibilities

Responsible For:

Coordinating volunteering positions and volunteers, recruitment, maintaining organisational policies and procedures, and promoting the hospice and its volunteer accomplishments. Organising ongoing training and ensuring accurate and compliant volunteer records.

Job Purpose:

The purpose of this role is to ensure that a high-quality volunteer service is delivered to the Hospice and that the volunteer experience is positive.

Organisational Summary

Barnsley Hospice is a charity that provides specialist palliative and end of life care to hundreds of local people and those close to them each year. Our main priority is to achieve the best possible quality of life for people living with a life-limiting illness, whilst supporting those close to them during the period of illness and bereavement. As a specialist care provider, the range of skills we offer include, pain and symptom management, emotional support and end of life care. The hospice currently employs about 100 people and has a team of volunteers, based both at the hospice and within our Retail Hub.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQIA+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Barnsley Hospice.

Main Duties & Responsibilities:

Key Duties and responsibilities

1. Lead the recruitment, selection, and onboarding of volunteers

2. Develop and deliver an effective induction programme for all volunteers

3. Provide ongoing support, supervision, and recognition for volunteers

4. Develop and deliver training as appropriate to support volunteer roles

5. Oversee day-to-day volunteer operations, including rotas and expense claims

6. Develop and promote new volunteering opportunities aligned with organisational needs

7. Monitor and evaluate volunteer involvement and management systems

8. Establish and maintain relationships with external agencies (e.g. Volunteer Centres)

9. Contribute to the strategic development of the volunteering programme

10. Promote the value of volunteering across the organisation

11. Mediate and manage relationships between volunteers and staff where necessary

12. Develop and embed the corporate volunteer programme

13. Work with departmental leads to determine numbers and range of volunteers needed for particular projects or teams

14. Ensure that volunteer role and person specification are developed for each volunteer role at the Hospice, in liaison with the relevant line manager

15. Manage all aspects of the volunteer recruitment and hiring process by advertising for available volunteer positions, working with line managers in interviewing candidates, and matching them with appropriate roles

16. Ensure all necessary checks are conducted prior to volunteers joining the organisation, including references, health questionnaires and DBS checks.

Training and Induction

1. Prepare and present induction materials for new volunteers, including handbooks and induction programmes

2. Work with departmental managers to deliver the volunteer training programme and ensure regular, good quality, reflective 1:1 supervision for volunteers is carried out

3. Manage, oversee, log and support volunteer training compliance

Recognition and Appreciation

1. Cultivate a positive and supportive atmosphere by recognizing volunteer efforts and assisting volunteers with their own endeavours

2. Work closely with the Marketing and Communications team and team leaders to celebrate volunteer successes

Health and Safety

1. Work with team leaders to ensure that volunteers are provided with the necessary PPE, tools and training to complete their work.

2. Work with the Health & Safety Lead and team leaders to ensure appropriate risk assessments are completed

General

1. Maintain a central database of volunteers and projects and track key metrics

2. Present updates and metrics to colleagues and executives in writing and presentations

3. Keep current with changing volunteer regulations and obligations. Ensure this information is acted upon and communicated to all volunteers and their team leaders.

4. Build and maintain links with external organisations in particular Barnsley CVS and Hospice Volunteer Managers Network.

5. Promote the organisation, its volunteer efforts, and its accomplishments internally and externally

6. To support the wider team in carrying out general HR administrative duties where required

Other Responsibilities

1. To undertake any other duties, commensurate with the role as required by the Hospice.

2. To act as an ambassador of the Hospice, maintaining honesty, integrity and trustworthiness at all times.

3. The post holder will be expected to maintain strict confidentiality at all times.

4. The post holder will ensure that they are aware of and apply health and safety and fire precautions.

5. The post holder will ensure that clinical risk management and safeguarding procedures and relevant good practice guidelines are followed at all times.

6. The post holder is to ensure data protection is maintained at all times.

7. The post holder will be flexible in terms of working hours in order to meet service needs.

8. The post holder will support the Hospice as required, across the range of duties as appropriate within the grading of this post. In the context of rapid and ongoing change within the Hospice, the above responsibilities represent the current priorities and requirements for the post. These priorities will develop and evolve over time. Any significant changes will be the subject of full communication and consultation with the post holder.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• Business Administration or Human Resources Qualifications

Experience

Essential

• 1.Proven experience as volunteer coordinator or experience in a similar position
• 2.Experience of recruiting, training, managing and supervising or mentoring a diverse range of staff or volunteers
• 3.Experience of building and maintaining effective relationships with internal and external stakeholders

Desirable

• 4.Experience in volunteering locally and/or internationally

Personal Attributes

Essential

• 1.Good interpersonal skills and the ability to establish good working relationships.
• 2.Professional, approachable and friendly nature.
• 3.Excellent time management skills

Skills

Essential

• 1.Working knowledge of databases and MS Office (especially Excel)
• 2.Excellent verbal and written communication skills with the ability to articulate clearly and sensitively.
• 3.Able to use own initiative.
• 4.Excellent listening and interpersonal skills
• 5.Ability to work independently and collaboratively in a team environment
• 6.Ability to meet deadlines and deal with competing priorities and demands
• 7.Able to build and maintain relationships whilst maintaining appropriate professional boundaries
• 8.Great attention to detail

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Barnsley Hospice

Address

104-106 Church Street

Gawber

Barnsley

S75 2RL

Employer's website

https://www.barnsleyhospice.org/ (Opens in a new tab)