Volunteer Coordinator

Job description

Job responsibilities

Recruitment

1.Work with departmental leads to determine numbers and range of volunteers needed for particular projects or teams

2.Ensure that volunteer role and person specification are developed for each volunteer role at the Hospice, in liaison with the relevant line manager

3.Manage all aspects of the volunteer recruitment and hiring process by advertising for available volunteer positions, working with line managers in interviewing candidates, and matching them with appropriate roles

4.Ensure all necessary checks are conducted prior to volunteers joining the organisation, including references, health questionnaires and DBS checks.

Training and Induction

1.Prepare and present induction materials for new volunteers, including handbooks and induction programmes

2.Work with departmental managers to deliver the volunteer training programme and ensure regular, good quality, reflective 1:1 supervision for volunteers is carried out

3.Manage, oversee, log and support volunteer training compliance

Recognition and Appreciation

1.Cultivate a positive and supportive atmosphere by recognizing volunteer efforts and assisting volunteers with their own endeavours

2.Work closely with the Marketing and Communications team and team leaders to celebrate volunteer successes

Health and Safety

1.Work with team leaders to ensure that volunteers are provided with the necessary PPE, tools and training to complete their work.

2.Work with the Health & Safety Lead and team leaders to ensure appropriate risk assessments are completed

General

1.Maintain a central database of volunteers and projects and track key metrics

2.Present updates and metrics to colleagues and executives in writing and presentations

3.Keep current with changing volunteer regulations and obligations. Ensure this information is acted upon and communicated to all volunteers and their team leaders.

4.Build and maintain links with external organisations in particular Barnsley CVS and Hospice Volunteer Managers Network.

5.Promote the organisation, its volunteer efforts, and its accomplishments internally and externally

6.To support the wider team in carrying out general HR administrative duties where required

Other Responsibilities

1.To undertake any other duties, commensurate with the role as required by the Hospice.

2.To act as an ambassador of the Hospice, maintaining honesty, integrity and trustworthiness at all times.

3.The post holder will be expected to maintain strict confidentiality at all times.

4.The post holder will ensure that they are aware of and apply health and safety and fire precautions.

5.The post holder will ensure that clinical risk management and safeguarding procedures and relevant good practice guidelines are followed at all times.

6.The post holder is to ensure data protection is maintained at all times.

7.The post holder will be flexible in terms of working hours in order to meet service needs.

8.The post holder will support the Hospice as required, across the range of duties as appropriate within the grading of this post. In the context of rapid and ongoing change within the Hospice, the above responsibilities represent the current priorities and requirements for the post. These priorities will develop and evolve over time. Any significant changes will be the subject of full communication and consultation with the post holder.

This job description is not an exhaustive list but it shows many of the aspects to this role.

Person Specification

Qualifications

Essential

• Business Administration or Human Resources Qualifications

Experience

Essential

• Proven experience as volunteer coordinator
• OR Experience in a similar position
• Experience of recruiting, training, managing and supervising
• OR mentoring a diverse range of staff or volunteers
• 3.Experience of building and maintaining effective relationships with internal and external stakeholders

Desirable

• Experience in volunteering locally and/or internationally desirable

Skills and Abilities

Essential

• 1.Working knowledge of databases and MS Office (especially Excel)
• 2.Excellent verbal and written communication skills with the ability to articulate clearly and sensitively.
• 3.Able to use own initiative.
• 4.Excellent listening and interpersonal skills
• 5.Ability to work independently and collaboratively in a team environment
• 6.Ability to meet deadlines and deal with competing priorities and demands
• 7.Able to build and maintain relationships whilst maintaining appropriate professional boundaries
• 8.Great attention to detail

Personal attributes

Essential

• 1.Good interpersonal skills and the ability to establish good working relationships.
• 2.Professional, approachable and friendly nature.
• 3.Excellent time management skills

Our Values and Behaviours

Essential

• Ambition: We aim high and look for ways to improve ourselves, our services, reach more people and play a leading role.
• We set high standards for ourselves and the services we provide.
• We seek every opportunity to learn: from our successes and our mistakes.
• We take a flexible and creative approach when seeking opportunities and solutions.
• Collaboration: We are inclusive and work in partnership with others to achieve shared goals and get the best outcome possible.
• We value diversity in its broadest sense and take meaningful action to create an inclusive environment.
• We seek out and nurture partnerships so we can achieve more together.
• We are welcoming and friendly.
• Compassion: We are caring and treat everyone with kindness and respect.
• We show empathy and consideration towards others.
• We are genuinely caring and respectful in our interactions with others.
• We are generous with our time and attention, and value the people around us.
• Integrity: We are honest, communicate clearly and openly, and take responsibility.
• We are open and honest with ourselves and others.
• We are trustworthy and reliable and deliver on our promises.
• We are professional and take our responsibilities seriously.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Barnsley Hospice

Address

104-106 Church Street

Gawber

Barnsley

S75 2RL

Employer's website

https://www.barnsleyhospice.org/ (Opens in a new tab)