Volunteer Ward Assistant

Job description

Job responsibilities

Main Duties & Responsibilities:

The Volunteer Ward Assistant responsibilities will be based around the individual needs of the ward but could include some or all of the following activities:

1. General tidying of locker/bed/table area
2. Assist ward staff with bed making
3. Awareness of any ward infection control procedures
4. Refresh patients refuse bags
5. Assist in movement and cleaning of equipment from ward
6. Assist with restocking and tidying of cupboards
7. Assist ward clerk with clerical tasks e.g., photocopying, answering phone calls
8. Help to maintain up-to-date noticeboards
9. Assist with patient Surveys/Feedback
10. Assist with patient orientation of the ward
11. Assist staff to prepare patients for discharge home or inpatient treatment
12. Assist in prevention of falls encourage patients to wear slippers, etc
13. Making refreshments for patients and clinicians
14. Help serve food and beverages (not feeding)
15. Other tasks as directed by the Ward Manager

Other Responsibilities

1.To undertake any other duties, commensurate with the role as required by the Hospice management.

2.To act as an ambassador of the Hospice, maintaining honesty, integrity and trustworthiness at all times.

3.The post holder will be expected to maintain strict confidentiality at all times.

4.The post holder will ensure that they are aware of and apply health and safety and fire precautions.

5.The post holder will ensure that clinical risk management and safeguarding procedures and relevant good practice guidelines are followed at all times.

6.The post holder is to ensure data protection is maintained at all times.

7.The post holder will be flexible in terms of working hours in order to meet service needs.

8.The post holder will support the Hospice as required, across the range of duties as appropriate within the grading of this post. In the context of rapid and ongoing change within the Hospice, the above responsibilities represent the current priorities and requirements for the post. These priorities will develop and evolve over time. Any significant changes will be the subject of full communication and consultation with the post holder.

This job description is not an exhaustive list but it shows many of the aspects to this role.

Person Specification

Our Values and Behaviours

Essential

• Ambition: We aim high and look for ways to improve ourselves, our services, reach more people and play a leading role.
• We set high standards for ourselves and the services we provide.
• We seek every opportunity to learn: from our successes and our mistakes.
• We take a flexible and creative approach when seeking opportunities and solutions.
• Collaboration: We are inclusive and work in partnership with others to achieve shared goals and get the best outcome possible.
• We value diversity in its broadest sense and take meaningful action to create an inclusive environment.
• We seek out and nurture partnerships so we can achieve more together.
• We are welcoming and friendly.
• Compassion: We are caring and treat everyone with kindness and respect.
• We show empathy and consideration towards others.
• We are genuinely caring and respectful in our interactions with others.
• We are generous with our time and attention, and value the people around us.
• Integrity: We are honest, communicate clearly and openly, and take responsibility.
• We are open and honest with ourselves and others.
• We are trustworthy and reliable and deliver on our promises.
• We are professional and take our responsibilities seriously.

Personal attributes

Essential

• 1.Courteous, respectful and helpful at all times
• 2.Positive and caring attitude
• 3.Enthusiastic
• 4.Passionate about delivering safe care
• 5.Reliable
• 6.Trustworthy
• 7.Adaptable
• 8.Committed to the work of Barnsley Hospice
• 9.Professional, friendly and approachable
• 10.Compassionate and authentic
• 11.Honest and trustworthy
• 12.Well-organised with a structured approach to work
• 13.Proactive approach with the ability to take the initiative
• 14.Reliable and able to follow instructions
• 15.Great team player and independent worker.

Experience

Essential

• Experience of working in a caring environment is desirable

Skills and Abilities

Essential

• 1.Good verbal communication skills
• 2.Good listening skills
• 3.Good interpersonal skills and ability to establish relationships.
• 4.Compassionate
• 5.A desire to support patients

Our Values and Behaviours

Essential

• Ambition: We aim high and look for ways to improve ourselves, our services, reach more people and play a leading role.
• We set high standards for ourselves and the services we provide.
• We seek every opportunity to learn: from our successes and our mistakes.
• We take a flexible and creative approach when seeking opportunities and solutions.
• Collaboration: We are inclusive and work in partnership with others to achieve shared goals and get the best outcome possible.
• We value diversity in its broadest sense and take meaningful action to create an inclusive environment.
• We seek out and nurture partnerships so we can achieve more together.
• We are welcoming and friendly.
• Compassion: We are caring and treat everyone with kindness and respect.
• We show empathy and consideration towards others.
• We are genuinely caring and respectful in our interactions with others.
• We are generous with our time and attention, and value the people around us.
• Integrity: We are honest, communicate clearly and openly, and take responsibility.
• We are open and honest with ourselves and others.
• We are trustworthy and reliable and deliver on our promises.
• We are professional and take our responsibilities seriously

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Barnsley Hospice

Address

104-106 Church Street

Gawber

Barnsley

S75 2RL

Employer's website

https://www.barnsleyhospice.org/ (Opens in a new tab)