Clinical Coordinator/Administrator

Job description

Job responsibilities

The post holder will be based in the H@H Office and be part of the Clinical Admin Team You will be part of a team that provides administrative support to all members of the Inpatient Unit (IPU)/ HospiceatHome and Palliative Advice Centre East (PACE) Team here at the Hospice. A degree of flexibility is needed with this post to provide cover during periods of absence/ holidays within the team. The emphasis in this role is team working, sharing of knowledge and experience for the overall benefit of the organisation. The post holder must be able to interact calmly and supportively with very ill patients and relatives and distressed visitors. The confidentiality of information about patients must be upheld at all times. As the post involves access to vulnerable adults a satisfactory Disclosure and Barring Service (DBS) check is required.

GENERAL DUTIES

• To provide a comprehensive administrative support service to members of the H@H Team. This may include processing and managing new referrals, discharge and correspondence and entering data onto EMIS within specified timescales. Ensure all administrative tasks are followed in an accurate and compliant manner following agreed protocols. To support other admin teams as needed e.g. During periods of absence/ holidays.
• To prioritise work ensuring that correspondence regarding patients is dealt with appropriately and in accordance with service quality standards and time limits. To receive incoming telephone calls, determining the urgency of the call and use own initiative to deal with it. To develop and promote efficiencies in administration processes to the wider clinical teams. To attend and co-ordinate MDT Meetings as required. To support and guide any departmental volunteers and seek advice regarding their practice where required. COMMUNICATION AND RELATIONSHIP Communicating/liaising with all staff within partner organisations, health care professionals and East Cheshire Hospice staff, maintaining good communication/ referral processes with other health care professionals. Dealing with distressed patients, carers, relatives and the bereaved in person/ via telephone. Act as a welcome to the H@H/ IPU Service for all service users. To provide clear and professional communication at all times. Be able to use all communication methods e.g. faxing, e-mailing, making/receiving telephone calls and typing/processing correspondence efficiently & in a timely manner. Ability to discuss workload and any problems/concerns that may have arisen with line manager. Effectively signpost colleagues within the Hospice or external contacts to other agencies or sources of help as appropriate. To continuously seek to maintain and improve own level of skills and undertake learning and development as appropriate.

Person Specification

Qualifications

Essential

• Please see job description for further details.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Cheshire Hospice

Address

Millbank Drive

Macclesfield

Cheshire

SK10 3DR

Employer's website

https://www.eastcheshirehospice.org.uk/ (Opens in a new tab)