Job responsibilities
JOB
TITLE: Health,
Wellbeing & Rehabilitation Manager
REPORTS
TO: Clinical Services Manager
ACCOUNTABLE
TO: Clinical
Services Manager
REPORTED
TO BY: Family
Support Team Leader, Rehabilitation Team Leader
MAIN RESPONSIBILITIES:
To be an inspirational leader and
ambassador who clearly expresses the hospice vision, values and service
quality at all times internally and with external stakeholders
To have overall
responsibility for the management, leadership and co-ordination of the Health,
Wellbeing and Rehabilitation (HWR) service including Family Support
Safeguarding Lead
for Children
To ensure high
quality, evidence based holistic palliative care is delivered to the patients
and their families with care, compassion and dignity.
To ensure that
services and outcomes are monitored and delivered safely and efficiently by a
well trained workforce.
To contribute
towards service development across the organisation.
CORE TASKS
Care Delivery
Manage each
departments delivery of holistic care and associated activities in line with
appropriate standards and guidelines
Oversee, plan and conduct
effective and responsive holistic assessments for all patients referred to
the services, ensuring appropriate care and action plans based on their
needs are clearly recorded and documented
Ensure medicines are managed in accordance with all internal policies,
procedures and standard operating procedures and the misuse of drugs act 1971
and the controlled drugs (supervision and management and use) regulations 2013.
Promote evidenced based practice
in order to maximise the patients quality of life.
Ensure the efficient and
effective implementation of handovers, referrals meetings and weekly
Multi-Disciplinary Team meetings
Facilitate patients to receive
the Right Care at the Right Time in the Right Place including Advance Care
Planning (ACP) and Advance Clinical Management Planning (ACMP)
To develop the service to become
a community hub, integrated within the community and impacting on the
social/public health concerns within Burnley & Pendle.
Manage the responsiveness and
patient throughput of each service (Day Therapy, Rehabilitation,
Psychotherapy, Complementary Therapy, Family Support), maximising
appointment/group availability to facilitate equitable access to services
To ensure that patient electronic records and documentation is completed
accurately and fully in line with the professional guidance (e.g.
NMC/HCPC/Social Work England) on documentation and Hospice policy
Management and Leadership
To plan, co-ordinate, direct and manage HWR teams (employees and
volunteers) and resources so that the Hospices strategic vision and
operational objectives for the delivery of specialist palliative care to
patients and their families are achieved
Work closely with the Hospice
Senior Management Team (SMT) and all relevant professionals in ensuring
that their team of staff and volunteers deliver high levels of service and
care at all times
Contribute to the on-going
development of operational policies, procedures and clinical guidelines
ensuring their implementation, review and monitoring.
To foster and maintain effective
communication within HWR and teams across all departments of the Hospice
and external stakeholders
To ensure service sustainability
through facilitating integrated team working across all departments
Empower staff within the HWR teams to lead on projects and evidence
based innovation, acting as an expert resource and role model.
Review key performance measures, activity and outcomes for both
departments, in collaboration with the SMT, and use the information to support
service improvement and activity monitoring.
Accept accountability for own
actions and areas of responsibility
Involve others in decision making
and empower where possible
To ensure effective
implementation of HR procedures including staff recruitment and selection,
management of sickness/absence and performance management in accordance
with Hospice policies, procedures and employee guide
To act as a Hospice ambassador
promoting the work the Hospice does and identifying PR opportunities for
promoting Hospice services, including being involved in fundraising
activities
To provide out of hours
management on call cover (approx. 1 week in 5)
Communication
Skills
Foster good working
relationships and effectively communicate with members of the multidisciplinary
team, users of the service and other healthcare professionals working
externally
Act as a resource of
knowledge for Hospice staff and external agencies
Communicate
information to distressed and/or bereaved people in a sensitive manner
Manage situations
where people are distressed or angry in an effective, safe manner
Have excellent
telephone communication skills, taking calls from patients, carers and
Professionals in the community managing their concerns effectively and
sensitively
Manage complaints in
a sensitive manner ensuring that the Hospice policy and procedure is adhered to
Ensure accurate and
contemporaneous documentation of patient care both personally and by other
members of staff inputting into the patient electronic system
Identify methods to
improve communication both within the Hospice and in dealings with external
agencies, reporting these promptly
Advocate for
patients and other service users ensuring their views are known to the team
including in the case of advance care planning and occasions where offered care
is declined
Be able to
communicate effectively with people exhibiting challenging behaviours, ensuring
they are respected but expectations are made as clear as possible
Work in accordance
with Hospice policies to ensure that confidentiality is maintained at all
times.
Personal
and People Development
As Childrens Safeguarding Lead,
ensure appropriate training (Level 3) is maintained.
Accept responsibility to
maintain and update own skills to facilitate the delivery of high quality
specialist palliative care
Ensure staff members (employees
and volunteers) attend mandatory training and competency assessments are
undertaken as required
Monitor Mandatory training,
appraisal and supervision (1-2-1) completion rates to ensure compliance at all
times
Promote the value of active
participation in annual appraisal, probationary reviews, planning, and personal
development ensuring all staff members take part
Share knowledge and experience
with other staff to improve and enhance patients care. Encourage other staff to share good practice
and knowledge
Identify poor practice /
attitudes and take a proactive approach to resolution
Ensure that professional
requirements for clinical revalidation are fulfilled both personally and by
other registered Health & Social care professionals within the teams e.g.
HCPC, NMC, Social Work England
Oversee the placement of students within HWR teams, ensuring that they
are correctly mentored and evaluated
Quality
and Service Improvement
Ensure the effective
outcome monitoring of service provision to maximise quality and effectiveness
of patient care
Encourage and
oversee prompt reporting of adverse incidents, accidents, near misses, and
errors
Oversee, and
contribute as necessary, to the investigation of incidents, accidents, near
miss reports
Oversee, and lead as
necessary, the completion of Root Cause Analysis, safeguarding alerts, CQC
notifications
Oversee the HWR
input to the Hospice audit programme
Maintain a working
knowledge of safeguarding (children and adults) to support staff in this
regard, ensuring that any safeguarding incidents are appropriately dealt with
and reported on
Ensure that all
relevant information is cascaded to team members e.g. MHRA alerts, patient
satisfaction, learning outcomes from incidents, outcomes from meetings
Ensure medicines and
medical equipment are managed in accordance with Hospice policies, procedures,
protocols and the national guidance
Work with the PR
& Marketing Manager and Clinical Services Manager to identify individual
patient stories that can be used in connection with publicity for the Hospice.
Health, Safety and Security
Ensure
the completion of risk assessments and implementation of appropriate actions
as necessary
Ensure new risks
identified are added to the organisational risk register
Lead on the
implementation of safeguarding policies, the Mental Capacity Act and
Deprivation of Liberty Safeguards within the HWR teams
Ensure that the
off-duty rota meets the requirements of the HWR teams and organisational
requirements for safe staffing
Governance
Ensure
the effective utilisation of the Hospices electronic patient record
system, promoting the use of information
technology for recording patient information, communication and information
sharing; implementing procedural change as necessary
Ensure
that Hospice policies, procedures and standards are adhered to at all times
with particular regard to those concerning confidentiality, information governance,
health and safety, prevention and control infection and medicines management
Ensure
that the HWR teams are compliant with the requirements of the Health and Social
Care Act 2008 (Regulated Activities) Regulations 2014
Ensure effective outcome monitoring
of service delivery
This
document is intended to convey an outline of the post and the post-holders
responsibilities. You may be asked to
carry out other duties relevant to your job role.
