Job summary
To provide senior clinical and professional leadership to staff, patients and their families for advice, assistance, and support.
To be accountable for the oversight of optimum quality patient care within the areas of an 18 bedded Inpatient Unit, Fast Track Home Care service, Wellbeing services and Community Specialist Palliative Care Team.
Main duties of the job
To be accountable for the oversight of optimum quality patient care within the areas of an 18 bedded Inpatient Unit, Fast Track Home Care service, Wellbeing services and Community Specialist Palliative Care Team.
To be responsible for the coordiantion of safe, high quality focused care to improve patient, family and staff expereince whilst ensuring visible clinical leadership and that high professional and clinical standards are maintained.
About us
Saint Catherine’s is a fabulous place to work and you will be joining an expanding team playing a pivotal role in shaping the future of our services. We offer continuous professional development supported by our own education team. You will have access to onsite clinical supervision, staff support and other benefits.
Our ethos focusses on delivering holistic patient and client centred care, whilst also supporting families and carers. As a Hospice rated Good by CQC, we promote high quality care which enables our patients to live as well as possible, to be cared for and supported, and make the most of every day. We believe in supporting the choice of our patients and being there to deliver the best care and support which maintains their dignity and ensures a good death.
We are open and honest, respectful and inclusive, innovative and inspiring. We are friendly and have fun when and where we can.
Job description
Job responsibilities
Ready to lead our Clinical Teams with compassion?
Join our team as the Head of Client Services where your leadership will shape a dedicated approach to palliative care. This is an instrumental opportunity for you to guide our teams in ensuring exceptional patient care and support to both our patients and their families.
Our Executive Team, led by the CEO who joined Saint Catherine’s Hospice in March 2023, have spent a considerable amount of time looking at how we as a Hospice are fit for the future. Our main commitment is and always will be, providing the best possible care and quality of life for those with life limiting illnesses. We are starting the year with a new approach in how we are achieving our goals and ultimately enhancing the services we provide. Therefore, in the run up to our 40th year we are excited to be advertising a number of roles to join our growing team.
The Role
As our Head of Client Services you will:
- provide strong and visionary leadership to our clinical teams,
- foster a collaborative and supportive approach across the Hospice,
- be responsible for the coordination of safe, high quality focused care,
- monitor and evaluate clinical protocols to uphold the highest standards,
- work to continuously improve Saint Catherine’s Hospice’s services and patient experience.
About You
We are looking for a proactive and responsive Registered Health Professional who can support our Clinical Services Director with operational leadership.
You must:
- hold a current and valid professional registration,
- have significant experience within the Healthcare sector at senior management level,
- have the ability to respond effectively and timely to changing circumstances and situations,
- be a positive clinical influence across the Hospice and community.
Why work for Saint Catherine’s Hospice?
- A chance to make a profound difference in the lives of patients and families during a critical time
- Collaborative and supportive work environment that values your expertise and dedication
- Competency based development programme
- NHS pension (subject to eligibility)
- Employee assistance programme
- Free onsite parking
- Subsidised meals in the Hospice Café
- On site gym
- Pilates
- Complementary therapies: massage, aromatherapy, reflexology, reiki, mindfulness and relaxation, facials, Deep oscillation therapy
- Discount in our charity shops
Application Process
For further details, please contact HR Services on 01723 351421 to arrange an informal discussion.
To apply, please submit your application highlighting your relevant experience and outlining why you are the perfect fit for this role.
The closing date for the role is Wednesday 31st January 2024.
Job description
Job responsibilities
Ready to lead our Clinical Teams with compassion?
Join our team as the Head of Client Services where your leadership will shape a dedicated approach to palliative care. This is an instrumental opportunity for you to guide our teams in ensuring exceptional patient care and support to both our patients and their families.
Our Executive Team, led by the CEO who joined Saint Catherine’s Hospice in March 2023, have spent a considerable amount of time looking at how we as a Hospice are fit for the future. Our main commitment is and always will be, providing the best possible care and quality of life for those with life limiting illnesses. We are starting the year with a new approach in how we are achieving our goals and ultimately enhancing the services we provide. Therefore, in the run up to our 40th year we are excited to be advertising a number of roles to join our growing team.
The Role
As our Head of Client Services you will:
- provide strong and visionary leadership to our clinical teams,
- foster a collaborative and supportive approach across the Hospice,
- be responsible for the coordination of safe, high quality focused care,
- monitor and evaluate clinical protocols to uphold the highest standards,
- work to continuously improve Saint Catherine’s Hospice’s services and patient experience.
About You
We are looking for a proactive and responsive Registered Health Professional who can support our Clinical Services Director with operational leadership.
You must:
- hold a current and valid professional registration,
- have significant experience within the Healthcare sector at senior management level,
- have the ability to respond effectively and timely to changing circumstances and situations,
- be a positive clinical influence across the Hospice and community.
Why work for Saint Catherine’s Hospice?
- A chance to make a profound difference in the lives of patients and families during a critical time
- Collaborative and supportive work environment that values your expertise and dedication
- Competency based development programme
- NHS pension (subject to eligibility)
- Employee assistance programme
- Free onsite parking
- Subsidised meals in the Hospice Café
- On site gym
- Pilates
- Complementary therapies: massage, aromatherapy, reflexology, reiki, mindfulness and relaxation, facials, Deep oscillation therapy
- Discount in our charity shops
Application Process
For further details, please contact HR Services on 01723 351421 to arrange an informal discussion.
To apply, please submit your application highlighting your relevant experience and outlining why you are the perfect fit for this role.
The closing date for the role is Wednesday 31st January 2024.
Person Specification
Qualifications Skills Knowledge and Experience
Essential
- Registered health professional with a current and valid registration.
- Degree level qualification or equivalent.
- Significant experience within the Healthcare sector at senior management level.
Desirable
- Management/Leadership qualification.
- Commercial and income generation awareness.
- For a full person specification, please see the attached documentation.
Person Specification
Qualifications Skills Knowledge and Experience
Essential
- Registered health professional with a current and valid registration.
- Degree level qualification or equivalent.
- Significant experience within the Healthcare sector at senior management level.
Desirable
- Management/Leadership qualification.
- Commercial and income generation awareness.
- For a full person specification, please see the attached documentation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
