Job summary
Providing First Contact Mental Health Coaching
Support for Patients registered to a WACA Primary Care Practice
The role includes providing on the day fast
mental health support, and managing a caseload of patients within each
practice.
Work alongside other Primary Care teams, such as
GPs, Social Prescribers and Pharmacists to provide wrap around care for the
Patients.
Full training will be provided, which includes a
level 3 accredited health coaching course which takes place over 4 days, and
mental health first aid course which takes place over 2 days.
This is a 4 month fixed term contract. Subject to funding, there could be opportunities to extend to permanent contracts in April 2022.
Main duties of the job
Providing on the day mental health coaching for
patients one to one, via phone call or face to face, within GP practices, and
follow up appointments to ensure Patients feel support and have access to all
appropriate care pathways
Provide mental health risk assessments for
patients, ensuring they are not in any immediate danger to themselves or others
Help Patients gain the knowledge, skills and
confidence to become active participants in their care so that they can reach
their self- determined health and wellbeing goals, and improve levels of
patient activation.
Raise awareness
and increases responsibility for mental health and wellbeing and supporting Patients
to change their relationship to a
problem or challenge
About us
WACA is a GP Federation of 8 Primary Care Practices,
providing services for a population of 73,000 patients across Airedale,
Wharfedale & Craven in Yorkshire. The Primary Care Network services
include: Extended Access GP Triage, Pharmacy, Social Prescribing, Physiotherapy
& Mental Health Support.
We expect you to be a passionate, self-motivated individual
who will possess well developed communication and coaching skills and enjoy
working as part of a team so together we can provide excellent care and quality
in a challenging environment.
Previous experience in primary care and mental health would
be an advantage but full training will be provided. What is important to have
is a positive attitude; experience of working effectively both autonomously and
in a team, good communication skills & the ability to go above and beyond
to provide excellent Patient Care.
Job description
Job responsibilities
Main duties of the job:
Providing on the day mental health coaching for
patients one to one, via phone call or face to face, within GP practices, and
follow up appointments to ensure Patients feel support and have access to all
appropriate care pathways
Provide mental health risk assessments for
patients, ensuring they are not in any immediate danger to themselves or others
Help Patients gain the knowledge, skills and
confidence to become active participants in their care so that they can reach
their self- determined health and wellbeing goals, and improve levels of
patient activation.
Raise awareness
and increases responsibility for mental health and wellbeing and supporting Patients
to change their relationship to a
problem or challenge
Use strong communication and negotiation skills
to outline potential risks and consequences and to ensure that people
understand the implications and accountability of making their own decisions
around healthcare.
Connect Patients to community-based activities
or local health, social care and voluntary services to further support their
health care plan or refer to a Social Prescriber within the Primary Care
Network.
Working with others in the PCN practices to
undertake NHS health checks in line with protocols.
To maintain accurate clinical records of all
patient consultations and related work.
To promote mental health coaching amongst the
PCN and practices and to support colleagues to improve their skills and
understanding of personalised care.
To liaise with other health and social care
professionals and agencies to ensure holistic care is provided and the care
packages offered are appropriate and consistent with the patients needs and
aspirations.
Produce complete and accurate records of patient
consultation, in line with best practice, confidentiality, policies and procedures
Deliver care according to NHS guidance, NICE
guidelines and evidence-based care
Manage, review and identify learning from
patient complaints, clinical incidents and near-miss events
Awareness of statutory safeguarding,
notification processes and local guidance for children/vulnerable patients,
applying relevant policies and legislation to protect them
Ensure compliance with policies, procedures and
guidelines for self and others, by taking action or alerting senior management
team if the practice appears to contravene policy, or if there are concerns
over any aspect of patient care.
This job description is not intended to be exhaustive - it
may be changed after consultation with the post holder. The employee shares
with the employer the responsibility for review and modification of duties.
Job description
Job responsibilities
Main duties of the job:
Providing on the day mental health coaching for
patients one to one, via phone call or face to face, within GP practices, and
follow up appointments to ensure Patients feel support and have access to all
appropriate care pathways
Provide mental health risk assessments for
patients, ensuring they are not in any immediate danger to themselves or others
Help Patients gain the knowledge, skills and
confidence to become active participants in their care so that they can reach
their self- determined health and wellbeing goals, and improve levels of
patient activation.
Raise awareness
and increases responsibility for mental health and wellbeing and supporting Patients
to change their relationship to a
problem or challenge
Use strong communication and negotiation skills
to outline potential risks and consequences and to ensure that people
understand the implications and accountability of making their own decisions
around healthcare.
Connect Patients to community-based activities
or local health, social care and voluntary services to further support their
health care plan or refer to a Social Prescriber within the Primary Care
Network.
Working with others in the PCN practices to
undertake NHS health checks in line with protocols.
To maintain accurate clinical records of all
patient consultations and related work.
To promote mental health coaching amongst the
PCN and practices and to support colleagues to improve their skills and
understanding of personalised care.
To liaise with other health and social care
professionals and agencies to ensure holistic care is provided and the care
packages offered are appropriate and consistent with the patients needs and
aspirations.
Produce complete and accurate records of patient
consultation, in line with best practice, confidentiality, policies and procedures
Deliver care according to NHS guidance, NICE
guidelines and evidence-based care
Manage, review and identify learning from
patient complaints, clinical incidents and near-miss events
Awareness of statutory safeguarding,
notification processes and local guidance for children/vulnerable patients,
applying relevant policies and legislation to protect them
Ensure compliance with policies, procedures and
guidelines for self and others, by taking action or alerting senior management
team if the practice appears to contravene policy, or if there are concerns
over any aspect of patient care.
This job description is not intended to be exhaustive - it
may be changed after consultation with the post holder. The employee shares
with the employer the responsibility for review and modification of duties.
Person Specification
Experience
Essential
- Knowledge of the Personalised care approach.
- Understanding of the determinants of health to include social, economic and environmental factors.
- Knowledge of the needs of patients with short term and long term mental health conditions.
- Understanding of, and commitment to, equality, diversity and inclusion.
- Knowledge of IT systems to include the ability to use word processing skills, emails and internet.
- Ability to build and maintain relationships whilst maintaining appropriate professional boundaries.
- Excellent verbal communication skills with the ability to communicate effectively at all levels including patients and carers, specialist services, GPs and colleagues. Listening skills displaying empathy.
- Ability to support and mentor staff and volunteers.
- Demonstrate the ability to communicate complex and sensitive information in an understandable form to a variety of audiences.
- Good technical literacy of Microsoft Applications e.g. Word, Excel, and Access etc.
Desirable
- Experience of working in Mental Health and Primary Care.
- Experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement (can include unpaid work).
- Experience of supporting people, their families and carers in a related role (can include unpaid work).
- Experience of supporting people with their mental health, either in a paid, unpaid or informal capacity.
- Experience of data collection and using tools to measure the impact of services.
- Knowledge of community development approaches.
- Knowledge of public health issues in the local area.
- Knowledge and experience of training volunteers.
- Experience of partnership/collaborative working and of building relationships across a variety of organisations including the voluntary sector.
- Experience of using SystmOne.
Personal Attributes
Essential
- Commit to a DBS Check.
- The ability to fulfil the travel requirements of post.
- Have a flexible approach to working
- Ability to work flexibly to meet PCN demands.
- Committed to personal and team development and agencies.
- Committed to holistic person-centred care.
- Ability to work on own initiative and as part of a team.
- Ability to work within own limitations and refer to senior colleagues or GPs when appropriate.
- Ability to establish and maintain working relationships with relevant stakeholders and key staff.
- Excellent organisational and time management skills with the ability to cope with a busy working environment, with periods of interruption throughout the day.
- Demonstrate a willingness to participate in shaping the future of the organisation by taking on responsibilities and projects in addition to core workload
Qualifications
Essential
- Educated to GCSE or equivalent (GCSE Maths & English C or above).
- Demonstrable commitment to professional and personal development.
- Training in motivational coaching, behavioural change and goal setting.
Desirable
- Health and Fitness qualification L3,
- Coaching Qualification(s) / Mentoring L3,
- Mental Health First Aid
Person Specification
Experience
Essential
- Knowledge of the Personalised care approach.
- Understanding of the determinants of health to include social, economic and environmental factors.
- Knowledge of the needs of patients with short term and long term mental health conditions.
- Understanding of, and commitment to, equality, diversity and inclusion.
- Knowledge of IT systems to include the ability to use word processing skills, emails and internet.
- Ability to build and maintain relationships whilst maintaining appropriate professional boundaries.
- Excellent verbal communication skills with the ability to communicate effectively at all levels including patients and carers, specialist services, GPs and colleagues. Listening skills displaying empathy.
- Ability to support and mentor staff and volunteers.
- Demonstrate the ability to communicate complex and sensitive information in an understandable form to a variety of audiences.
- Good technical literacy of Microsoft Applications e.g. Word, Excel, and Access etc.
Desirable
- Experience of working in Mental Health and Primary Care.
- Experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement (can include unpaid work).
- Experience of supporting people, their families and carers in a related role (can include unpaid work).
- Experience of supporting people with their mental health, either in a paid, unpaid or informal capacity.
- Experience of data collection and using tools to measure the impact of services.
- Knowledge of community development approaches.
- Knowledge of public health issues in the local area.
- Knowledge and experience of training volunteers.
- Experience of partnership/collaborative working and of building relationships across a variety of organisations including the voluntary sector.
- Experience of using SystmOne.
Personal Attributes
Essential
- Commit to a DBS Check.
- The ability to fulfil the travel requirements of post.
- Have a flexible approach to working
- Ability to work flexibly to meet PCN demands.
- Committed to personal and team development and agencies.
- Committed to holistic person-centred care.
- Ability to work on own initiative and as part of a team.
- Ability to work within own limitations and refer to senior colleagues or GPs when appropriate.
- Ability to establish and maintain working relationships with relevant stakeholders and key staff.
- Excellent organisational and time management skills with the ability to cope with a busy working environment, with periods of interruption throughout the day.
- Demonstrate a willingness to participate in shaping the future of the organisation by taking on responsibilities and projects in addition to core workload
Qualifications
Essential
- Educated to GCSE or equivalent (GCSE Maths & English C or above).
- Demonstrable commitment to professional and personal development.
- Training in motivational coaching, behavioural change and goal setting.
Desirable
- Health and Fitness qualification L3,
- Coaching Qualification(s) / Mentoring L3,
- Mental Health First Aid
