Job responsibilities
JOB DESCRIPTION
TITLE OF
POST: Care
Services Director
ACCOUNTABLE TO: CEO
JOB PURPOSE: You
will be responsible for leading and managing our care services to ensure
effective, safe, exceptional quality care and support for babies,
children, young people and their
families.
MAIN DUTIES &
RESPONSIBILITIES:
You
will offer strong, visible leadership to our care teams ensuring effective
management, organisation and delivery of responsive, individualised care which
provides real choice for babies, children, young people and their families.
You
will be an effective link between the hospice and the key regulatory bodies
that monitor our care, as well as providers. You will also be focused on
embedding a quality improvement culture at the hospice.
You
will be responsible for developing services according to local need, ensuring
effective partnership working with other organisations to share resources and
expertise.
The
post holder has responsibility for ensuring that all clinical services comply
with regulatory and legislative standards as the Registered Manager.
As a member of the Senior Leadership Team, you
will work collaboratively to shape the strategic direction of the hospice and
ensure that our aims and objectives are delivered by integrating and delivering
a joined-up service.
Strategic Management
Contribute to the strategic shaping of the
organisation, ensuring that Hospice services develop and integrate with future
national and regional provision of children and young peoples palliative care.
Hold overall responsibility for the provision of
excellent care and clinical effectiveness across all services, encouraging
integration, innovation and best use of resources.
Clinical Governance and Quality
Improvement
As Registered Manager, ensure the Hospice
complies with and surpasses the CQC standard and associated regulatory
requirements.
Ensure efficient data collection from all
clinical areas that demonstrates activity and impact.
Analyse and identify trends in clinical activity
and impact and report on relevant trends and outcomes to directors, Board,
partners and funders as required.
Contribute to the Quality, Performance and
Compliance subcommittee of the Board of Trustees.
Working with the Clinical Director and other
relevant senior staff, review the clinical care policies and procedures and
conduct clinical benchmarking and evaluation of services through robust
clinical governance systems.
Communication and External
Relationships
Develop relationships with a wide range of local,
regional and national bodies in the public and voluntary sector, representing
the Hospice in discussions and plans for care development and funding.
People Management
Lead on future workforce planning with the HR
team, ensuring a clinical workforce (staff and volunteers) that is able to
deliver effective services. Ensure efficient and appropriate recruitment of
clinicians.
Provide leadership for our care staff, ensuring
robust systems for staff support, appraisal, development and clinical
supervision. Foster a supportive culture that encourages the highest possible
standards of professional conduct. Manage team members, where there are issues
of poor performance by providing support and implementation of relevant hospice
policies.
Management of Budgets and
Financial Resources
Manage the clinical budget to ensure the best
use of resources to support the highest quality of care for those who need it.
Take the lead in the annual budget setting process for clinical services.
Education and Training
Responsibilities
Ensure all members of the care teams are
appropriately trained and supported, receiving regular appraisals and access to
appropriate developmental opportunities.
Promote and consider proposals for audit and
research projects involving care staff which contributes to the body of
research on EOLC.
Regularly review the training needs of care staff.
Working closely with the Clinical Director and key senior staff, ensure the
hospice has a programme of education and learning that develops the
competencies and confidence of clinical staff.
Act as a resource, advisor and role model to care
colleagues in the assessment, planning, delivery and evaluation of care.
Demonstrate own commitment to lifelong learning,
undertaking own professional development in accordance with requirements of
relevant professional body, maintaining high levels of clinical / leadership
expertise.
GENERAL
All Bluebell Wood
employees are required to:
Abide by the Health & Safety at Work Act
Adhere to policy and procedures around safeguarding children and young
adults
Respect confidentiality applying to all Hospice areas
Work within Hospice policies and procedures
Demonstratable understanding and application of the provisions of GDPR
Comply with the Hospice no smoking policy
Participate in and contribute to team meetings
Co-operate and liaise with colleagues
Behave in a professional manner at all times
Act as an ambassador for
Bluebell Wood Childrens Hospice, reflecting the objectives and values, and to
always work in the best interests of the charity.
MANAGERS OF STAFF AT BLUEBELL WOOD ARE EXPECTED TO:
Take
part in inductions for new team members and for staff returning from long
absence
Lead
and guide staff, providing the support needed to maintain morale and enable
them to work effectively
Supervise
your staff members appropriately in their day-to-day work and actively work to
recognise the work that they do
Carry
out regular 1:1s and schedule team meetings as appropriate
Undertake
annual appraisals with your staff members, assisting them in the preparation of
Personal Development Plans
Support
appropriate staff learning and development within your team
Communicate
effectively with your team
Play a
role in the recruitment of new staff within your area, once appropriate
training has been given
Manage
sickness absence fairly and effectively
Manage
performance issues fairly and consistently, taking advice from the HR team
where appropriate
All Bluebell Wood employees are expected to:
Demonstrate
a commitment to their own development, to take advantage of education and
training opportunities and develop their own competence
Support
and encourage harmonious internal and external working relationships
Make a
positive contribution to fundraising and raising the profile of the Hospice
This job description is not exhaustive. It will be subject to periodic review and may
be amended following discussion between the post-holder and employer.
Date of issue:
16th May 2023
Review date:
16th May 2024
