Surrey Heath Community Providers Ltd

Medical Receptionist/Administrator

Information:

This job is now closed

Job summary

Due to the expansion of our reception and administration team. We are looking for a receptionist/administrator to join our well-established practice in Camberley.

The role will require you to contribute to the smooth running of a busy patient-facing and back-office operation where you will be provided with an interesting, variety of work.

Previous experience working as part of a team, with members of the public and to be able to work at pace under pressure is essential for this role. Full training will be provided.

The hours required for this role is 25 hours per week; Monday - 08:00am - 13:30, Tuesday 13:30 - 18:00, Wednesday 13:30 - 18:00 , Thursday 8:00 - 13:30 and Friday 13:00 - 18:00. Plus an additional evening (3 in 5 week pattern) 18:30- 20:00 - This would be paid at an overtime rate of £12.00 per hour.

There will also be a requirement of Saturday working on a rota basis, this will be paid at an enhanced rate (we are open 1 in 7 Saturdays).

Main duties of the job

The role is primarily reception based but with some administration duties involved. The individual will be responsible for undertaking a wide range of reception and administration duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to processing new patient registrations, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liasing with multidisciplinary team members and external agencies such as secondary care and community service providers.

About us

Camberley Health Centre offers general medical services to the population of Camberley, Surrey and the surrounding area.

We are a friendly practice, serving a diverse community of approximately 9k patient list. With a multi-disciplinary team comprising of GP's, Nurses, Advanced Nurse Practitioners, Healthcare assistants, Pharmacists and Pharmacy technician.

Details

Date posted

09 February 2024

Pay scheme

Other

Salary

£11.05 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

B0037-24-0016

Job locations

Camberley Health Centre

159 Frimley Road

Camberley

Surrey

GU15 2QA


Job description

Job responsibilities

Please see supporting documents for a full Job Description, Person Specification and list of responsibilities.

Job description

Job responsibilities

Please see supporting documents for a full Job Description, Person Specification and list of responsibilities.

Person Specification

Vaccinations

Essential

  • Have you had all your COVID Vaccinations

Skills

Essential

  • Excellent verbal and written communication skills.
  • Good listening and organisational skills.
  • Clear, polite telephone manner.
  • Experience of working with the public.
  • Ability to work with minimum supervision.
  • Ability to work within clear policy of confidentiality.
  • Excellent customer care skills.
  • Disciplined and organised, with the ability to work under pressure and manage own time.
  • Able to work as part of a team, co-operating to work together and willing to help and assist wherever possible and appropriate.
  • Able to collect and collate data.

Other

Essential

  • Flexibility to work outside of core office hours.
  • Happy undertaking a Disclosure Barring Service (DBS) check.

Knowledge

Essential

  • Advanced knowledge of Microsoft Office packages e.g. PowerPoint, Word, Excel and other IT skills acquired through training and practical experience.

Desirable

  • NHS structures and organisational relationships.
  • Experience using EMIS Web clinical system.

Qualifications

Essential

  • 4 GCSEs (C and above) including English and Mathematics or equivalent

Experience

Essential

  • At least twelve months previous office experience.
  • Experience of working with the general public.
  • Experience of administrative duties.

Desirable

  • Experience of working within the NHS or general practice environment.
Person Specification

Vaccinations

Essential

  • Have you had all your COVID Vaccinations

Skills

Essential

  • Excellent verbal and written communication skills.
  • Good listening and organisational skills.
  • Clear, polite telephone manner.
  • Experience of working with the public.
  • Ability to work with minimum supervision.
  • Ability to work within clear policy of confidentiality.
  • Excellent customer care skills.
  • Disciplined and organised, with the ability to work under pressure and manage own time.
  • Able to work as part of a team, co-operating to work together and willing to help and assist wherever possible and appropriate.
  • Able to collect and collate data.

Other

Essential

  • Flexibility to work outside of core office hours.
  • Happy undertaking a Disclosure Barring Service (DBS) check.

Knowledge

Essential

  • Advanced knowledge of Microsoft Office packages e.g. PowerPoint, Word, Excel and other IT skills acquired through training and practical experience.

Desirable

  • NHS structures and organisational relationships.
  • Experience using EMIS Web clinical system.

Qualifications

Essential

  • 4 GCSEs (C and above) including English and Mathematics or equivalent

Experience

Essential

  • At least twelve months previous office experience.
  • Experience of working with the general public.
  • Experience of administrative duties.

Desirable

  • Experience of working within the NHS or general practice environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Surrey Heath Community Providers Ltd

Address

Camberley Health Centre

159 Frimley Road

Camberley

Surrey

GU15 2QA


Employer's website

https://www.surreyheathcommunityproviders.co.uk/ (Opens in a new tab)

Employer details

Employer name

Surrey Heath Community Providers Ltd

Address

Camberley Health Centre

159 Frimley Road

Camberley

Surrey

GU15 2QA


Employer's website

https://www.surreyheathcommunityproviders.co.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Debbie McReynolds

shcp.hrenquiries@nhs.net

Details

Date posted

09 February 2024

Pay scheme

Other

Salary

£11.05 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

B0037-24-0016

Job locations

Camberley Health Centre

159 Frimley Road

Camberley

Surrey

GU15 2QA


Supporting documents

Privacy notice

Surrey Heath Community Providers Ltd's privacy notice (opens in a new tab)