Job summary
An exciting opportunity has arisen for a Diabetes Engagement
Officer to support the delivery of the NHS Diabetes Prevention Programme and
various diabetes projects across Frimley ICS.
The Diabetes Engagement Officer will work closely with
healthcare professionals, patients and local communities to encourage patients
at high risk of type 2 diabetes to access lifestyle interventions to reduce
their risk of developing the condition. You will also take an active role in
quality improvement activities and partnership working.
Given the impact of the COVID-19 pandemic on
peoples health and wellbeing, this role provides a real opportunity to make a
difference to peoples lives.
The post holder will be employed by Surrey Heath Community
Providers but will be required to work collaboratively across the ICS.
Main duties of the job
We
are looking for a highly motivated and enthusiastic person to join us, ideally
with experience within a healthcare setting or with health coaching and
confident to build relationships and communicate effectively with a range of
healthcare professionals, local partners and the public.The post holder will be employed by Surrey Heath Community Providers but will be required to work collaboratively across the ICS.
About us
Frimley Health & Care is an innovative and high
performing Integrated Care System (ICS). Frimley ICS brings together the Local
Authorities and NHS organisations with a clear shared ambition to work in
partnership with local people, communities, and staff to improve the health and
wellbeing of individuals.
Our ICS footprint covers a population of over 800,000 people
and is organised into five places which enables us to work closely with local
communities and partners to improve health and care, the five places are:
Bracknell Forest
North East Hampshire and Farnham
Royal Borough of Windsor and Maidenhead
Slough
Surrey Heath
For more information please follow this link https://www.frimleyhealthandcare.org.uk/
Job description
Job responsibilities
The Diabetes
Engagement Officer role will work as a key member of the diabetes team in
supporting the delivery of the National Diabetes Prevention Programme (NDPP)
and various diabetes projects across Frimley ICS.Please see Supporting Documents for full Job Description and responsibilities.
Job description
Job responsibilities
The Diabetes
Engagement Officer role will work as a key member of the diabetes team in
supporting the delivery of the National Diabetes Prevention Programme (NDPP)
and various diabetes projects across Frimley ICS.Please see Supporting Documents for full Job Description and responsibilities.
Person Specification
Personal Capabilities
Essential
- Professional calm and efficient manner.
- Highly Motivated.
- The ability to engage a wide range of stakeholders in system reform and engagement work.
- Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales.
- Acts in a mature manner both personally and professionally
- Recognition of own limitations.
- Demonstrates enthusiasm.
- Confident to build relationships with healthcare professionals and the public.
- Takes a collaborative or facilitative approach to working in partnership with diverse groups.
Experience
Essential
- Knowledge of administrative procedures, basic project management or information analysis.
- Experience of dealing with sensitive / confidential information.
- Knowledge and extensive experience of working within Microsoft Office, including Excel.
Desirable
- Experience of patient engagement or health coaching.
- Experience of working with an NHS or social care organisation.
- Basic knowledge of EMIS Web or other GP electronic record system
- Experience of working with local communities
Skills
Essential
- Excellent interpersonal and oral/written communication skills, including planning and organisation skills.
- Creative with information sharing
- Relationship building and collaborative working
- Ability to engage with colleagues and patients in a sensitive and helpful manner.
- Understanding and able to deal with confidential and sensitive issues when liaising with patients, team members and other professionals.
- Understanding of the issues around living with a long term condition and the importance of prevention.
- Able to use own initiative.
- Ability to work within a team.
- Negotiating, networking and persuasive skills.
- Ability to create comprehensive draft reports, data and letters.
- Problem solving skills and ability to respond to sudden unexpected demands.
- The ability to see key or underlying issues in complex situations with the ability to anticipate and resolve problems before they arise.
- Excellent time management skills with the ability to re-prioritise.
- Problem solving skills and ability to respond to sudden unexpected demands
- Takes decisions on difficult and contentious issues where there may be a number of courses of action, working to tight and often changing timescales.
- The ability to analyse, manipulate and interpret data from a range of sources.
- Analytical skills and be able to interpret information and present it in a clear and concise manner.
- Ability to work autonomously.
- Ability to manage and prioritise workload on a daily basis and deal with competing demands.
- IT skills.
Desirable
- Knowledge and understanding of health policies and initiatives.
Qualifications
Essential
- NVQ level 3 / 2 A Level qualifications or equivalent experience in administration / business / customer service environment.
Desirable
- Degree or equivalent experience is specialist area (administration / business / customer service environment).
Other
Essential
- Willingness to undergo further training or development.
- Willingness to work flexibly which may include occasional weekend or evening work.
- Understanding of the role of contracting/contract management.
- Ability to travel across Frimley ICS with own transport.
Person Specification
Personal Capabilities
Essential
- Professional calm and efficient manner.
- Highly Motivated.
- The ability to engage a wide range of stakeholders in system reform and engagement work.
- Ability to work on own initiative and organise own workload with minimal supervision working to tight and often changing timescales.
- Acts in a mature manner both personally and professionally
- Recognition of own limitations.
- Demonstrates enthusiasm.
- Confident to build relationships with healthcare professionals and the public.
- Takes a collaborative or facilitative approach to working in partnership with diverse groups.
Experience
Essential
- Knowledge of administrative procedures, basic project management or information analysis.
- Experience of dealing with sensitive / confidential information.
- Knowledge and extensive experience of working within Microsoft Office, including Excel.
Desirable
- Experience of patient engagement or health coaching.
- Experience of working with an NHS or social care organisation.
- Basic knowledge of EMIS Web or other GP electronic record system
- Experience of working with local communities
Skills
Essential
- Excellent interpersonal and oral/written communication skills, including planning and organisation skills.
- Creative with information sharing
- Relationship building and collaborative working
- Ability to engage with colleagues and patients in a sensitive and helpful manner.
- Understanding and able to deal with confidential and sensitive issues when liaising with patients, team members and other professionals.
- Understanding of the issues around living with a long term condition and the importance of prevention.
- Able to use own initiative.
- Ability to work within a team.
- Negotiating, networking and persuasive skills.
- Ability to create comprehensive draft reports, data and letters.
- Problem solving skills and ability to respond to sudden unexpected demands.
- The ability to see key or underlying issues in complex situations with the ability to anticipate and resolve problems before they arise.
- Excellent time management skills with the ability to re-prioritise.
- Problem solving skills and ability to respond to sudden unexpected demands
- Takes decisions on difficult and contentious issues where there may be a number of courses of action, working to tight and often changing timescales.
- The ability to analyse, manipulate and interpret data from a range of sources.
- Analytical skills and be able to interpret information and present it in a clear and concise manner.
- Ability to work autonomously.
- Ability to manage and prioritise workload on a daily basis and deal with competing demands.
- IT skills.
Desirable
- Knowledge and understanding of health policies and initiatives.
Qualifications
Essential
- NVQ level 3 / 2 A Level qualifications or equivalent experience in administration / business / customer service environment.
Desirable
- Degree or equivalent experience is specialist area (administration / business / customer service environment).
Other
Essential
- Willingness to undergo further training or development.
- Willingness to work flexibly which may include occasional weekend or evening work.
- Understanding of the role of contracting/contract management.
- Ability to travel across Frimley ICS with own transport.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
