Receptionist

Job summary

To provide a point of contact for patients. To facilitate effective communication between patients and the Primary Health Care Team and to promote a positive image of the practice to its patients and service users.

Main duties of the job

• Manning telephones: making and receiving calls, transferring calls accurately, booking patients in for appointments.
• Receiving and directing patients on arrival in a courteouis and efficient manner
• Receive and respond to requests from patients or practice team in relation to accessing the practice, including the use of the practice system(s) for online consultation and clinical and administration queries, ensuring this is supported and used effectively as the main route of access for patients, regardless of the mechanism of access (i.e. walk-in/in-person, telephone, online) and across the full operational hours of the practice.

• Undertaking administration to support the new patient registration process: Issuing practice information, obtaining completed questionnaires, checking completed registration forms and issuing New Patient medical check appointments.

• Preparing repeat prescriptions on the computer when required, in preparation for doctors to sign.

• Receiving and logging requests for home visits, telephone calls etc.
• Opening, locking up and securing the premises at night and carrying out the various checks this procedure entails such as checking the heating and ventilation.

Please note this is not a comprehensive list of all responsibilities, please refer to the Job Description attached for a full list.

About us

We are Surrey Heath Community Providers Limited, which is a federation of 7 GP practices across 10 sites, covering a population of over 97,000 patients across Surrey Heath. We began in 2016 and now employ around 200 members of staff across our clinical and corporate support teams. Our services include Surrey Heath Primary Care Network, PRIMACY workflow management and Upper Gordon Road Surgery.

As a GP Federation and Primary Care Network, we are proud to represent our member practices and to champion primary care by working with local general practice and system partners, in the provision of community based healthcare services. We are dedicated to providing safe and compassionate care to our patients across our range of primary care services in Surrey Heath and believe in continuous commitment to quality service delivery and positive patient outcomes.

Patients are at the heart of everything we do, and we pride ourselves in ensuring our patients feel safe, supported, communicated with and respected, at a time when they may be feeling vulnerable.

Our vision is to provide high quality, seamless health care that enables people to lead healthier lives, whilst feeling supported and cared for.