Job summary
The post holder will be responsible
for supporting Bradford Care Alliances'' operational delivery and project support function by providing effective and pro-active
service and performance delivery, while supporting a portfolio of project developments.
It is the role of the Project and
Operational support officer to work in support of the operational delivery
function and in supporting a portfolio of service development initiatives. The
post will work closely with the Operational Delivery and Performance Manager
and the Service Development & Governance Manager in providing a robust and
resilient delivery function for BCA. This will include ensuring service
provision is operating effectively, performance reporting is implemented, and
operational issues are resolved in a timely fashion.
The role provides a significant
point of contact for BCA service providers and requires the post holder to work
collaboratively, whilst promoting BCA in a positive manner to partner
organisations and service users. The post holder will need to be well organised, with
exceptional attention to detail, possess good numerical and verbal/written
communication skills.
Main duties of the job
To support the operational delivery of BCA contracts such as Primary
Care Streaming and Enhanced Access.
To support the operational team and Board in all
aspects of office and administrative support.
Acting as the main point of office contact for
BCA supporting and ensuring online and telephone queries are actioned as
required.
Support and coordinate the production and
dissemination of review meeting papers, notes and agendas for meetings.
Administrative management of the Board, project
development meetings, quality assurance and
Committees as required.
To support contractual expectations and compliance by ensuring early identification
of issues and initiating timely, effective intervention to ensure that
contractual plans and targets are delivered and risk assessments undertaken.
Develop and support the operational monitoring of the services and
effective monthly reviews of contractual performance targets and expectations
are undertaken and documented.
Visiting project sites as required and assessing operational compliance
in line with BCA policies and requirements.
This will include auditing and updating manuals and ordering consumables for
the sites.
About us
The Bradford Care Alliance (BCA)
is a Community Interest general practice membership organisation founded on
partnership working and accountability to our members. The CIC encompasses most
practices across Bradford City and Districts CCG, 47 in total, to represent a
consistent voice for primary care.
We are a key partner in the wider
Bradford District and Craven system. We work closely with our health and social
care partners through the Health and Wellbeing Board, Bradford Health and Care
Partnership Board and Bradford Provider Alliance. Through this involvement we
aim to support system integration and delivery of the vision of Happy, Healthy
at Home. We support true integration and the benefits this can bring to
patients and the wider health of the population utilising the opportunities
offered by digital technologies where they add value.
Job description
Job responsibilities
General Requirements
Operate effectively in a flexible and demanding environment and
proactively manage relationships with members, providers, and the BCA team and
Board as required.
Work within a matrix management structure within the BCA team to ensure
Board requirements and service development initiatives can be operationalised
and managed effectively.
Maintain a database of information relating to
any incidents/issues with the services and support with the escalation of
service user comments and complaints to the relevant individual within the
provider organisations, following the processes.
To complete administration incidents/issues
relating to business interruption
To manage and update all filing systems,
ensuring all project policy files are kept up to date.
To create and develop new files and systems
where appropriate.
Attendance at Project Committees as required.
Develop and maintain effective team working and relationships with
colleagues and other teams.
Undertake any other relevant activities which fall under the general
scope of this role as directed.
Willingness to work flexibly and develop the team and needs of a
growing organisation.
Job description
Job responsibilities
General Requirements
Operate effectively in a flexible and demanding environment and
proactively manage relationships with members, providers, and the BCA team and
Board as required.
Work within a matrix management structure within the BCA team to ensure
Board requirements and service development initiatives can be operationalised
and managed effectively.
Maintain a database of information relating to
any incidents/issues with the services and support with the escalation of
service user comments and complaints to the relevant individual within the
provider organisations, following the processes.
To complete administration incidents/issues
relating to business interruption
To manage and update all filing systems,
ensuring all project policy files are kept up to date.
To create and develop new files and systems
where appropriate.
Attendance at Project Committees as required.
Develop and maintain effective team working and relationships with
colleagues and other teams.
Undertake any other relevant activities which fall under the general
scope of this role as directed.
Willingness to work flexibly and develop the team and needs of a
growing organisation.
Person Specification
Experience
Essential
- The ability to build good working relationships with contacts internally and externally.
- Excellent written and communication skills, requiring diplomacy and maturity.
- Ability to use initiative and willingness to take on additional tasks.
- Excellent organisational skills with the ability to prioritise workloads and manage time effectively are essential.
- Ability to utilise excel and word, and ability to learn new systems.
- Must be able to work alone if required, using own initiative in a pro-active manner, as well as being an effective team player.
- Reliable and consistent with strong attention to detail.
- Ability to multi-task, with a positive and friendly attitude
Desirable
- SystmOne experience is desirable but not essential and will be a key part of the role. Training and support will be provided if needed
Qualifications
Essential
- GCSE Grade A-C in English & Maths or equivalent
Person Specification
Experience
Essential
- The ability to build good working relationships with contacts internally and externally.
- Excellent written and communication skills, requiring diplomacy and maturity.
- Ability to use initiative and willingness to take on additional tasks.
- Excellent organisational skills with the ability to prioritise workloads and manage time effectively are essential.
- Ability to utilise excel and word, and ability to learn new systems.
- Must be able to work alone if required, using own initiative in a pro-active manner, as well as being an effective team player.
- Reliable and consistent with strong attention to detail.
- Ability to multi-task, with a positive and friendly attitude
Desirable
- SystmOne experience is desirable but not essential and will be a key part of the role. Training and support will be provided if needed
Qualifications
Essential
- GCSE Grade A-C in English & Maths or equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
