Bexley Health Neighbourhood Care CIC

PCN Business Manager

The closing date is 22 July 2025

Job summary

Bexley Health Neighbourhood Care (BHNC) is a GP Federation supporting the 21 Bexley Practices / 4 PCNs who are working collaboratively to enhance the health and wellbeing of Bexley residents, covering over 246,000 patients.

The Business Manager is a lead role supporting BHNC CEO and PCN Clinical Directors to ensure the smooth running of PCNs. They will deliver on a wide range of business, data submission and improvement initiatives across the primary care network providing strategic transformation support and leadership.

Main duties of the job

The Business Manager will be instrumental in progressing the PCN development. This role will work with member practices to break down challenges to implement PCN DESobjectivesacross our population.

The Business Manager will develop strong relationships and engage with a wide range of stakeholders across the locality to ensure collaborative approaches to service development and delivery. In doing so they will improve integration with the broader community services as our networksmatures. The Business Manager will alsobe responsible formanaging agreed projects.

The key duties and areasof responsibility detailed in the JDmay vary depending on the needs and priorities of PCNs.This is not an exhaustive list ofdutiesand you will be expected todevelop the roleas necessary as the PCNs develop.

About us

Bexley Health Neighbourhood Care (BHNC) is a GP Federation supporting the 21 Bexley Practices / 4 PCNs who are working collaboratively to enhanced the health and wellbeing of Bexley residents, covering over 246,000 patients.

Organisational Values / Objectives

The goals of BHNC are to work strategically with all Bexley Primary Care Networks (PCNs), to help secure the best services for patients whilst working together, to support the member practices in the challenges of a changing NHS.

BHNC aims to improve the morale of PCNs / general practice in Bexley, by sharing expertise, services and supporting its workforce. BHNC will make a positive impact on the medical services in Bexley, by working closely with the CCG, local NHS trusts, local providers and patient groups, to improve the delivery of healthcare to the local population..

Safeguarding Statement:

At Bexley Health Neighbourhood Care (BHNC), we are committed to safeguarding and promoting the welfare of all children, young people, and vulnerable adults involved in our activities.

We are committed to protecting and promoting the welfare of the adults, children and young people we work with and expect all staff and volunteers to share this commitment. We recognise that all our staff and clients, regardless of race, age, ability, gender, identity, sexual orientation, religion or belief, have the right to protection from all types of harm or abuse.

Please see the full BHNC Safeguarding Statement attached to this advert.

Date posted

08 July 2025

Pay scheme

Other

Salary

Depending on experience £48,526 to £56,454

Contract

Permanent

Working pattern

Full-time

Reference number

B0027-25-0012

Job locations

21 Bourne Road

Bexley

Kent

DA5 1LW

Job description

Job responsibilities

Job Title:PCN Business Manager

Salary:£48,526 to £56,454(Dependent on experience)

Hours:37.5 per week (excluding meal breaks)

Employment Type:Full Time

Accountable to:PCN Directors

Responsible to:BHNC CEO & PCN Directors

Location: BexleyOffice based(with travelrequiredas necessaryacross Bexley)

Key relationships include but are not limited to:

* Chief Executive Officer (CEO)

* Senior management team including Finance Manager

* HR Manager

* Business Manager

* BHNC Directors

* ICB

* PCNs / member practices / Practice managers

* Clinical Directors

Key Responsibilities -

(This list is a broad reflection of current roles and responsibilities and not exhaustive. These may be subject to change in line with the needs of the service)

The following are the core responsibilities of the post holder:

- To manage the development of PCNs as a vehicle for the delivery of the Primary Care Networks objectives.

- Be the first point of contact for CDs / Practice partners and Practice Managers across the 4 PCNs with regard to delivery of PCN projects/schemes.

- Be responsible for facilitating/coordinating/managing the delivery of PCN projects.

- To develop and establish strong collaborative relationships with partners and stakeholders including the PCNs in the borough, LMC, member practices, BHNC, Bexley council & member practices and represent necessary events and meetings.

- To develop and support the implementation of PCN business plan for the successful delivery of the PCN DES obligations, and wider PCN (s) objectives. Monitor going forward to ensure practices are delivering the DES and manage other contractual requirements of the network such as IIF, Capacity and Access and other locally agreed PCN projects.

- Provide support to the Clinical Directors to produce appropriate documentation for the PCN(s) including agendas and minutes of meetings, proposals and papers as required.

- To support the PCNs in bid-writing and business case development as new opportunities emerge.

- Develop innovative schemes, using best practice, to meet PCN(s) objectives, exercise initiative and problem solving within the remit of the project. Oversee the roll out and delivery of new services and supporting the network in delivering high quality, patient-centred services.

- Be responsible to escalate issues at PCN governing bodies following BHNC hierarchy structure for HR, Finance, Governance and Operational.

- Make day to day judgements at a management level to ensure business and service continuity, while ensuring the environment for staff is optimised.

- Deal with enquiries and complaints in an effective and efficient manner in line with agreed policy and procedures.

Recruitment and HR Responsibilities

- Support HR manager with the dissemination and implementation of HR policies with recruitment, retention and development of PCN workforce.

- Co-ordinate training and development of PCNs clinical/administrative staff.

- Taking responsibility for own development, learning and performance and demonstrating skill and activities to others who are undertaking similar work.

Financial Responsibilities

- To ensure all PCN DES KPIs are delivered to maximise the financial opportunities.

Information Management Responsibilities

- Monitor the achievements of contractual targets and take responsibility for implementing remedial actions to address shortfalls, reporting proactively any issues to the PCN governing body meetings.

- To oversee the provision of data analysis using EMIS / Ardens / ICB Dashboards / CESEL data and monitoring as required including collating data from member practices to assess and develop the effectiveness of the PCNs.

- Effective use of business intelligence systems and data sets to support the development of Bexley PCNs.

- Ensure that policies and procedures pertaining to Information Management are reviewed and kept up to date.

- Set up a process to ensure the 4 PCNs compliance with the GDPR and FOI along with other relevant legislation and professional information management standards such as GMC/BMA and LMC guidance

- To ensure the integrity of the system working with the ICS and wider stakeholders.

Company Responsibilities

- Maintain up to date PCN network agreements and other PCN corporate documents (maturity matrix, PCN development plans, Inequalities plan, workforce plans, Governing Body minutes etc)

- Work with the PCN Directors for strategic and operational planning processes to support the collective PCNs objectives.

- Ensure that BHNC, Clinical director and member practices adhere to the governance structure as set out in the network agreement.

Confidentiality

- Maintain confidentiality at all times.

- Handle confidential material in a sensitive and discrete fashion in compliance with BHNC policies and procedures.