Bexley Health Neighbourhood Care CIC

Preventative Services Administrator

This job is now closed

Job summary

This is an exciting opportunity for someone looking to make an impact on the lives of patients living within Bexley and other South London boroughs, to support with multiple projects provided by BHNC within the preventative services team. This team delivers a variety of NHS services including structured diabetes education programmes, the South London Diabetes Book and Learn service (DBL), NHS Health Checks and Stop Smoking service among others. These services support patients to manage their own health and wellbeing, with the aim of preventing hospital admission and to care for patients within the primary care setting

Main duties of the job

This role is required to support the delivery of all of the services listed above and others that may feed into this team in due course. The post holder will be expected to work supporting the head of the preventative services team and the preventative services administrator team leader, in the day to day coordination of the project, from the planning and booking of diabetes structured education courses (trainers and venues) to booking patients into structured education courses and all related administration to both of these services, including post course data requests and working with all other providers in South London. As well as supporting with the administration of the NHS Health Checks and Stop Smoking service, such as arranging clinics and equipment ordering, including assisting with audits and service delivery. We would expect the post holder to be able to manage their own work load and meet the deadlines required by the service.

Experience working in the NHS and an understanding of diabetes would be desirable.

About us

Bexley Health Neighbourhood Care (BHNC) is a GP Federation supporting the 22 Bexley Practices / 4 PCNs who are working collaboratively to enhance the health and wellbeing of Bexley residents, covering over 246,000 patients

The goals of BHNC are to work strategically with all Bexley Primary Care Networks (PCNs), to help secure the best services for patients whilst working together, to support the member practices in the challenges of a changing NHS.

Bexley Health Neighbourhood Care (BHNC) aims to improve the morale of PCNs / general practice in Bexley, by sharing expertise, services and supporting its workforce. BHNC will make a positive impact on medical services in Bexley, by working closely with the CCG, local NHS trusts, local providers and patient groups, to improve the delivery of healthcare to the local population

Date posted

01 March 2024

Pay scheme

Other

Salary

Depending on experience £22,816 - £24,336 depending on experience

Contract

Fixed term

Duration

1 years

Working pattern

Full-time

Reference number

B0027-24-0009

Job locations

BHNC Head Office

21 Bourne Road

Bexley

Kent

DA5 1LW

Job description

Job responsibilities

1.3 Key Responsibilities

Duties

To manage the incoming calls from patients phoning into the DBL call centre, to book onto the diabetes education course of their choice and to support patients who are unsure what course to book. (South London - DBL)

To manage waiting lists within the DBL platform and contact patients who do not engage with website invites, to book onto a diabetes education course of their choice. (South London - DBL)

Manage DNAs by phoning and rebooking, collecting information as to why patient has DNAd for reporting purposes. (South London - DBL)

Working with Priority Digital Health (PDH) and other diabetes education providers, to ensure that courses are delivered to a capacity to meet demand. (South London - DBL)

Acting as the first point of contact for patients accessing the education service. (South London - DBL)

Supporting patients to onboard them onto virtual courses delivered across South London. (South London - DBL)

Planning and booking of the X-PERT Insulin courses for Kings project.

Coordination of incoming referrals for the X-PERT Education courses that we provide outside of DBL (Kings project) and the booking of patients onto the courses.

Planning X-PERT courses (Bexley) for the year with the team lead, creating a year plan for what courses are to be provided.

Booking training venues and liaising with venues for courses (Bexley).

Booking the X-PERT trainers in to the courses they are to deliver (Bexley).

Uploading the courses for patients to book into onto the DBL platform and monitoring the bookings (Bexley).

Creating registers for the courses and arranging with the trainers for collection (Bexley).

Stock monitoring of X-PERT books and ordering when stock runs low (Bexley).

Posting of X-PERT books out to patients who attend virtually (Bexley).

Sending out the links and MS Teams guides to patients who book on to attend courses virtually (Bexley).

Outcome individual registers where needed, by updating DBL platform. (Bexley)

Manage the diabetes mailbox for incoming queries etc (Bexley)

Manage the DBL mailbox for incoming queries.

Receive post and distribute amongst team where necessary.

Support the leads with projects where required.

Manage the X-PERT post course databases for those who attend. (Bexley)

Send out post data requests via email/post to GP practices for patients who have completed the X-PERT programme (Bexley).

Send out invites to patients for NHS Health Checks. (Bexley)

Report lists back to practices of those patients sent an invite for NHS Health Checks. (Bexley)

Support administration of NHS Health Checks project by booking clinics/clinicians and patients where required, including ordering of equipment etc. (Bexley)

Support administration of NHS Stop Smoking Service where required, including ordering of consumables where required. (Bexley)

Managing the administration of the local anti-coag service, by handling the transfer of patients out of secondary care and into the anti-coag clinic provided within primary care. (Bexley)

Other administrative responsibilities may also be required within this service and others during periods of annual leave and sickness, to ensure the smooth running of all services.

Personal/

Professional Development

Assess own performance and take accountability for own actions and development, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Participate in continuing professional development, education, and training to keep up to date with evidence based knowledge and competence in all aspects of the role, for Continuing Professional Development (CPD) and a Personal Development Plan (PDP).

Adhere to organisational policies and procedures, including confidentiality, safeguarding, information governance, health and safety and quality & risk management

Participate in any training programme implemented by the management team

Effectively manage own time, workload and resources

Represent the organisation positively and professionally, behaving as an ambassador for BHNC by displaying the organisations values and levels of expected professionalism at all times.

Demonstrate interpersonal skills when dealing with all levels of staff across the BHNC / PCNs using persuasion, tact and reassurance where necessary.

Handle confidential patient material in a sensitive and discrete fashion in compliance with Bexley Health Neighbourhood Care policy and procedure.

To be able to influence, motivate and involve individuals and teams to reach necessary performance target expectations.

Liaise with other departments and members of the Bexley Health Neighbourhood Care and other organisations to ensure the smooth running of the role to assisting the functioning of the PCN team.

Work within BHNC policies and procedures.

General

Maintain confidentiality at all times.

Represent the organisation positively and professionally, behaving as an ambassador for BHNC by displaying the organisations values and levels of expected professionalism at all times.

Demonstrate interpersonal skills when dealing with all levels of staff across the BHNC / PCNs using persuasion, tact and reassurance where necessary.

Handle confidential material in a sensitive and discrete fashion in compliance with BHNC policies and procedures.

To be able to influence, motivate and involve individuals and teams to reach necessary performance target expectations.

Liaise with other departments and members of BHNC and other organisations to ensure the smooth running of the role.