Digital Support Technician

Job description

Job responsibilities

Role and responsibilities:

Work with other DSTs to share best practice / ideas to improve patient care. Support each other during times of increased workload or leave.

Working closely with designated practices, Primary Care Networks and the primary care facilitators, in identifying and responding to the required reporting of quality data in order to ensure patients receive the right care in the right place at the right time.

Interacting with and influencing others, having working level contact with colleagues and service users, and may supervise others or make decisions which impact the work assigned to others or to other phases of projects.

Contributing fully to the work of teams, planning, scheduling and monitoring their own work within limited deadlines and according to relevant legislation, standards and procedures. Awareness of and compliance with all relevant practice policies and procedures.

Undertake higher level information governance training specifically in line with the role including key learning relating to information security and data protection.

Digital Support Technicians have the following core duties:

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Assist Practice Mangers and Business manager with the implementation of new ICT systems to ensure PCN / Practice objectives are met.

Monitor and analyse complex digital information using various intelligence systems.

Respond to user enquiries.

Maintain data, digital resources and data systems.

Communicate effectively to the wider Stakeholder and members within the Network, included but not limited to; Teams, phone, face to face, etc.

To attend and explore learning through digital resources, for example webinars on system updates.

Ability to work both independently and as part of a team

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Maintain an awareness of current, emerging and fringe digital technologies.

Specific duties for this role:

Work as a digital champion training and supporting colleagues to make best use of technology-based productivity tools.

Adapt, design information systems to meet the specifications of others; responsible for the operation of one or more information systems for department/service, major job responsibility.

Introduces, adapts and improves information systems within own area e.g. developing and implementing systems to input, store and disseminate information used in statistical/data analysis; responsible for one or more information systems for collection of statistical/epidemiological information.

Collaborative working with SEL digital transformation Lead.

Help service users register for and access information, products and services through online and digital channels.

Support and coach service users in their use of these digital technologies.

Diagnose and resolve service users digital problems with accessing and using the digital technologies and advising on related software problems.

Utilise software packages and tools such as collaborative technologies, to interface effectively with service users.

Use a variety of digital channels to maximise effective external user support and to resolve external end-user problems.

Use and maintain information systems to manage service delivery, improve user experience and increase organisational productivity.

Adhere to relevant principles of good governance and carry out its functions effectively, efficiently and economically.

Identify and raise risks and issues.

Participate in an annual individual performance review, including taking responsibility for maintain a record of own personal and/or professional development

Participate in any training programme implemented by the management team

Effectively manage own time, workload and resources

Assess own performance and development and take accountability for own actions, either directly or under supervision.

Maintain confidentiality at all times.

Represent the organisation positively and professionally, behaving as an ambassador for BHNC by displaying the organisations values and levels of expected professionalism at all times.

Demonstrate interpersonal skills when dealing with all levels of staff across the BHNC / PCNs using persuasion, tact and reassurance where necessary.

Handle confidential patient material in a sensitive and discrete fashion in compliance with Bexley Health Neighbourhood Care policy and procedure.

To be able to influence, motivate and involve individuals and teams to reach necessary performance target expectations.

Liaise with other departments and members of the Bexley Health Neighbourhood Care and other organisations to ensure the smooth running of the role to assisting the functioning of the PCN team.

Work within BHNC policies and procedures.

Complete all required paperwork for legal and administrative purposes in accordance with relevant standards.

Work in accordance with internal administrative systems.

Ensure that all practice and BHNC policies are fully implemented.

Support, contribute to and participate in external inspections

Maintain confidentiality at all times.

Represent the organisation positively and professionally, behaving as an ambassador for BHNC by displaying the organisations values and levels of expected professionalism at all times.

Demonstrate interpersonal skills when dealing with all levels of staff across the BHNC / PCNs using persuasion, tact and reassurance where necessary.

Handle confidential material in a sensitive and discrete fashion in compliance with BHNC policies and procedures.

To be able to influence, motivate and involve individuals and teams to reach necessary performance target expectations.

Liaise with other departments and members of BHNC and other organisations to ensure the smooth running of the role.

Work within BHNC policies and procedures.

Person Specification

Experience

Essential

• Experience in GP IT Systems such as Emis, Ardens template, etc.
• One year experience working in General Practice
• Evidence of learning and development

Qualifications

Essential

• English and Maths Level 2 C or higher at GCSE or equivalent
• A level in Computer science
• Digital Support Technician Level 3

Skills and Abilities

Essential

• Report forming & data analysing.
• Good verbal communication skills
• Experience with all Microsoft office programmes.
• Keen interest in coaching new skill for service users
• Ability to organise and prioritise workload effectively
• Ability to work as a part of a team as well as independently.
• Willingness to work flexibly

Other

Essential

• Data input
• Understands self (strengths/weaknesses) and impact of behaviour on others

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bexley Health Neighbourhood Care CIC

Address

BHNC Head Office

21 Bourne Road

Bexley

Kent

DA5 1LW

Employer's website

https://www.bhnc.org.uk/ (Opens in a new tab)