Matron / Senior Charge Nurse

Acorns Children’s Hospice Trust

Information:

This job is now closed

Job summary

We are now looking for a Hospice Matron to join us in our Three Counties Hospice in Worcester to provide expert leadership to the hospice team and be accountable for the delivery of high-quality care, uphold professional standards, develop the hospice team and provide assurance to families and the organisation.

As Hospice Matron, you will provide expert, visible leadership to the multidisciplinary team in an environment that can be physically, mentally and emotionally challenging. You’ll lead on patient and employee experience to maintain safety and quality and implement local systems and processes.

We are a UNICEF Rights Respecting Organisation, so you’ll work with your team to ensure safe and effective clinical practice, ensuring the services are child-centred, respectful, inclusive and enhance the experience of care for children. You will develop a high-peforming culture, ensuring all incidents and near misses are identified and investigate root causes and identify learning.

You’ll work with your team to ensure recruitment and retention of an effective workforce, supporting employee development and progression. You’ll ensure that all clinical employees receive supervision and support, so that they can carry out their duties to the high standards expected. You’ll deliver service improvement and transformation, empowering teams to take on a wider range of clinical tasks.

Main duties of the job

You will be a registered child nurse, with a recognised management or leadership qualification and extensive experience of paediatric nursing. You’ll have experience of supporting families who have experienced loss or bereavement.

You’ll be leading a large, multi-disciplinary team in the hospice, so previous management experience is essential. You’ll be highly IT literate, with excellent written and verbal communication skills.

You’ll have a strong commitment to the organisational performance and the care that we provide.

About us

This role is as inspiring as it is challenging, leading the team offering support, short breaks and end-of-life care to vulnerable children, young people and their families, both in our hospices and in their homes. We’re structured so that you’ll simply ‘have the time to care’.

Each hospice is purpose-built with individually decorated rooms overlooking our gardens. We try to make it as welcoming and friendly as possible – a homely environment for the children, young people and their families.

  • £45,000 - £47,955 per annum, plus allowances
  • 37.5 hours per week
  • Employee discounts from leading retailers
  • Employee gym discount scheme
  • Bike-to-Work scheme
  • Generous contribution to group personal pension plan or continuation of current NHS pension scheme
  • NHS pension scheme life assurance or Acorns group life assurance scheme

Date posted

23 March 2022

Pay scheme

Agenda for change

Band

Band 7

Salary

£45,000 to £47,955 a year Plus allowances

Contract

Permanent

Working pattern

Full-time

Reference number

B0025-CA-TC-17a

Job locations

350 Bath Road

Worcester

WR5 3EZ


Job description

Job responsibilities

The postholder will incorporate the key roles of the Matron’s responsibilities which fall under the headings of:

Inclusive Leadership, Professional Standards and Accountability

1. Role model a compassionate inclusive leadership culture across services

2. Lead the workforce to deliver quality care to meet KPIs for the service

3. Implement the CQC well-led domains in the matron’s area of responsibility

4. Undertake inclusive leadership development, including understanding and carrying out the matron’s key roles

5. Access support to develop in the matron’s role, including training and development

6. Represent the voice of the profession, speak with one universal national voice and act as an ambassador

7. In line with Acorns commitment as a UNICEF Rights Respecting Organisation, ensure the services are child-centred, respectful and inclusive delivered by a proactive team committed to high quality care and by being a duty bearer of those children’s rights.

8. Work flexibly to include participation in the 24-hour management and clinical support in conjunction with the other senior Care Team members as part of an On-Call Rota.

9. Positively promote the organisation through support of events activities and publicity at the hospice and in the local community as required.

Governance, Patient Safety and Quality

1. Develop a high performing culture ensuring all incidents and near misses are identified and reported. Ensure thorough investigation to identify root causes and identify learning in line with Acorn’s policy.

2. Ensure that safeguarding policies and procedures are always adhered to and that concerns are reported appropriately, and teams are supported to report those concerns.

3. Use monitoring of systems and processes to provide assurance of patient safety and quality of care across area of responsibility

4. Use innovative methods to maintain governance, patient safety and quality, such as shared governance, shared decision- making, pathway to excellence or magnet frameworks to deliver nursing excellence

5. Audit and monitor practice to maintain patient care quality, using methods such as ward accreditation and electronic monitoring systems to give real-time feedback

6. Maintain environmental cleanliness and infection prevention and control compliance locally, ensuring that IPC is everyone’s responsibility

Workforce Planning and Resource Management

1. Provide active people management to ensure the recruitment and retention of an effective workforce, manage absence and support employee development and progression.

2. Promoting “My Career” process, ensure a performance review is provided for every Team member on an annual basis, including their own professional development.

3. Provide disciplinary support and performance management to ensure safe and quality care delivered by engaged employees

4. Undertake training and development of the workforce to ensure equality of access and inequalities are removed

5. Implement new roles, such as nursing associates and NMC future nurse, to create a workforce fit for the future

6. Implement and embed processes locally to enable development of all employees and fair progression into senior roles

Patient Experience and Reducing Health Inequalities

1. Lead on patient and employee experience to maintain patient safety and quality

2. Ensure complaints and concerns are listened to and responded to in a timely and professional manner in line with Acorn’s policies and procedures

3. Work with facilities managers and catering team to ensure food prepared and served meets the diversity of children and families supported by Acorns as well as being appetising nutritious and meeting any medical needs.

4. Promote the collection of families’ feedback to support service evaluation and development

Performance and Operational Oversight

1. Monitor operational performance to ensure effective and responsive care

2. Maintain quality and safety to meet standards of care

3. Implement local systems and processes to ensure high quality care is delivered through the emergency care pathways, including at times of high demand

Digital and Information Technology

1. Provide reports, statistics and written information as requested making effective use of digital solutions provided.

2. Ensure employee’s access IT training and development to gain skills to use the systems available

Education, Training, and Development

1. Identify and address personal development needs through regular discussion with your line manager – both matrons and their employees

2. Ensure all clinical employees receive supervision and support to ensure they carry out their duties to the high standards expected.

3. Ensure employees access all clinical and mandatory training required to meet the care needs of children using the hospice and ensure effective working practice

4. Access personal development through masterclasses, study days, universities and other organisations. Be aware of own unconscious bias

Research and Development

1. Guide employees on where to access training and participate in research and development

2. Contribute to and participate in research and development nationally and locally – both matrons and their employees

Collaborative Working and Clinical Effectiveness

1. Ensure employee engagement through collaboratively working at all levels of the organisation

2. Support role modelling and visibility to promote a professional image

3. Work collaboratively with the Acorns Paediatric Palliative Care Consultant and GPs and local community nursing teams ensuring equitable access for children including those who need symptom management or end of life care.

4. Ensure safe medicines management including effective use of controlled drugs as a member of the Controlled Drugs local intelligence network (CDLIN).

5. Collaborate with the hospice facilities manager to ensure systems are in place to ensure a warm welcoming, safe environment that meets both statutory health and safety requirements and professional practice for children, families, employees, volunteers and visitors

Service Improvement and Transformation

1. Deliver service improvement and transformation, including empowering teams to take on a wider range of clinical tasks

2. Implement quality improvement methods to deliver continuous improvement locally

Job description

Job responsibilities

The postholder will incorporate the key roles of the Matron’s responsibilities which fall under the headings of:

Inclusive Leadership, Professional Standards and Accountability

1. Role model a compassionate inclusive leadership culture across services

2. Lead the workforce to deliver quality care to meet KPIs for the service

3. Implement the CQC well-led domains in the matron’s area of responsibility

4. Undertake inclusive leadership development, including understanding and carrying out the matron’s key roles

5. Access support to develop in the matron’s role, including training and development

6. Represent the voice of the profession, speak with one universal national voice and act as an ambassador

7. In line with Acorns commitment as a UNICEF Rights Respecting Organisation, ensure the services are child-centred, respectful and inclusive delivered by a proactive team committed to high quality care and by being a duty bearer of those children’s rights.

8. Work flexibly to include participation in the 24-hour management and clinical support in conjunction with the other senior Care Team members as part of an On-Call Rota.

9. Positively promote the organisation through support of events activities and publicity at the hospice and in the local community as required.

Governance, Patient Safety and Quality

1. Develop a high performing culture ensuring all incidents and near misses are identified and reported. Ensure thorough investigation to identify root causes and identify learning in line with Acorn’s policy.

2. Ensure that safeguarding policies and procedures are always adhered to and that concerns are reported appropriately, and teams are supported to report those concerns.

3. Use monitoring of systems and processes to provide assurance of patient safety and quality of care across area of responsibility

4. Use innovative methods to maintain governance, patient safety and quality, such as shared governance, shared decision- making, pathway to excellence or magnet frameworks to deliver nursing excellence

5. Audit and monitor practice to maintain patient care quality, using methods such as ward accreditation and electronic monitoring systems to give real-time feedback

6. Maintain environmental cleanliness and infection prevention and control compliance locally, ensuring that IPC is everyone’s responsibility

Workforce Planning and Resource Management

1. Provide active people management to ensure the recruitment and retention of an effective workforce, manage absence and support employee development and progression.

2. Promoting “My Career” process, ensure a performance review is provided for every Team member on an annual basis, including their own professional development.

3. Provide disciplinary support and performance management to ensure safe and quality care delivered by engaged employees

4. Undertake training and development of the workforce to ensure equality of access and inequalities are removed

5. Implement new roles, such as nursing associates and NMC future nurse, to create a workforce fit for the future

6. Implement and embed processes locally to enable development of all employees and fair progression into senior roles

Patient Experience and Reducing Health Inequalities

1. Lead on patient and employee experience to maintain patient safety and quality

2. Ensure complaints and concerns are listened to and responded to in a timely and professional manner in line with Acorn’s policies and procedures

3. Work with facilities managers and catering team to ensure food prepared and served meets the diversity of children and families supported by Acorns as well as being appetising nutritious and meeting any medical needs.

4. Promote the collection of families’ feedback to support service evaluation and development

Performance and Operational Oversight

1. Monitor operational performance to ensure effective and responsive care

2. Maintain quality and safety to meet standards of care

3. Implement local systems and processes to ensure high quality care is delivered through the emergency care pathways, including at times of high demand

Digital and Information Technology

1. Provide reports, statistics and written information as requested making effective use of digital solutions provided.

2. Ensure employee’s access IT training and development to gain skills to use the systems available

Education, Training, and Development

1. Identify and address personal development needs through regular discussion with your line manager – both matrons and their employees

2. Ensure all clinical employees receive supervision and support to ensure they carry out their duties to the high standards expected.

3. Ensure employees access all clinical and mandatory training required to meet the care needs of children using the hospice and ensure effective working practice

4. Access personal development through masterclasses, study days, universities and other organisations. Be aware of own unconscious bias

Research and Development

1. Guide employees on where to access training and participate in research and development

2. Contribute to and participate in research and development nationally and locally – both matrons and their employees

Collaborative Working and Clinical Effectiveness

1. Ensure employee engagement through collaboratively working at all levels of the organisation

2. Support role modelling and visibility to promote a professional image

3. Work collaboratively with the Acorns Paediatric Palliative Care Consultant and GPs and local community nursing teams ensuring equitable access for children including those who need symptom management or end of life care.

4. Ensure safe medicines management including effective use of controlled drugs as a member of the Controlled Drugs local intelligence network (CDLIN).

5. Collaborate with the hospice facilities manager to ensure systems are in place to ensure a warm welcoming, safe environment that meets both statutory health and safety requirements and professional practice for children, families, employees, volunteers and visitors

Service Improvement and Transformation

1. Deliver service improvement and transformation, including empowering teams to take on a wider range of clinical tasks

2. Implement quality improvement methods to deliver continuous improvement locally

Person Specification

Qualifications

Essential

  • RGN/RSCN/RN Child
  • Educated to Degree level
  • Recognised management/ leadership qualification.
  • Non-medical prescriber (or willing to undertake)

Desirable

  • ENB998 or equivalent teaching qualification.
  • Palliative care qualification.

Experience

Essential

  • Extensive experience of paediatric nursing.
  • Experience of managing a nursing team.
  • Experience of supporting families who have experienced loss or bereavement.
  • Up to date knowledge of Safeguarding children.
  • Evidence of service delivery in multi-cultural environment.

Desirable

  • Experience of paediatric palliative care.
  • Experience of the voluntary sector.
  • Experience of working with children with special needs or disability and their families.
  • Experience of 24 hour on call.
  • Family-centred work.
  • Knowledge of the requirements of the Care Quality Commission, HSE and other regulatory bodies.

Operational Decision Making

Essential

  • Demonstrable leadership ability.
  • Role model. Ability to maintain boundaries.
  • Excellent written and verbal communications.
  • Extensive experience of managing people and resources.
  • Digitally competent.
  • Working in a targeted environment.
  • Good assessment skills. Holistic approach.
  • Ability to take responsibility for setting standards.

Desirable

  • Setting and managing budgets.
Person Specification

Qualifications

Essential

  • RGN/RSCN/RN Child
  • Educated to Degree level
  • Recognised management/ leadership qualification.
  • Non-medical prescriber (or willing to undertake)

Desirable

  • ENB998 or equivalent teaching qualification.
  • Palliative care qualification.

Experience

Essential

  • Extensive experience of paediatric nursing.
  • Experience of managing a nursing team.
  • Experience of supporting families who have experienced loss or bereavement.
  • Up to date knowledge of Safeguarding children.
  • Evidence of service delivery in multi-cultural environment.

Desirable

  • Experience of paediatric palliative care.
  • Experience of the voluntary sector.
  • Experience of working with children with special needs or disability and their families.
  • Experience of 24 hour on call.
  • Family-centred work.
  • Knowledge of the requirements of the Care Quality Commission, HSE and other regulatory bodies.

Operational Decision Making

Essential

  • Demonstrable leadership ability.
  • Role model. Ability to maintain boundaries.
  • Excellent written and verbal communications.
  • Extensive experience of managing people and resources.
  • Digitally competent.
  • Working in a targeted environment.
  • Good assessment skills. Holistic approach.
  • Ability to take responsibility for setting standards.

Desirable

  • Setting and managing budgets.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Acorns Children’s Hospice Trust

Address

350 Bath Road

Worcester

WR5 3EZ


Employer's website

https://www.acorns.org.uk/ (Opens in a new tab)

Employer details

Employer name

Acorns Children’s Hospice Trust

Address

350 Bath Road

Worcester

WR5 3EZ


Employer's website

https://www.acorns.org.uk/ (Opens in a new tab)

For questions about the job, contact:

Talent Acquisition Partner

Tanya Paul

recruitment@acorns.org.uk

Date posted

23 March 2022

Pay scheme

Agenda for change

Band

Band 7

Salary

£45,000 to £47,955 a year Plus allowances

Contract

Permanent

Working pattern

Full-time

Reference number

B0025-CA-TC-17a

Job locations

350 Bath Road

Worcester

WR5 3EZ


Supporting documents

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