Job summary
Do you have a passion for retail, sustainability, and making a real difference? Join the team at St Lukes Hospice as a Retail Shop Manager, where youll lead our dynamic Chapeltown store, driving income to support vital care services across Sheffield.
This is more than a retail roleit's an opportunity to inspire your team, engage with the local community, and champion sustainable shopping, all while exceeding sales targets and building St Lukes positive reputation.
Main duties of the job
Lead and motivate a team of staff and volunteers to deliver exceptional customer service.
Manage stock sorting, pricing, and merchandising to create an inviting shopfloor.
Drive donations, monitor costs, and achieve sales and Gift Aid targets.
Build strong community connections, promoting sustainability and St Lukes mission.
Oversee all aspects of shop operations, including health and safety, financial reporting, and shopfloor presentation.
About us
St Lukes is an organisation that is dedicated to enhancing the wellbeing and quality of life of all those affected by a terminal illness in Sheffield. No patient or family is ever the same, and our journey with each individual is unique. Through the provision of high-quality care, support, compassion and respect, we aim to improve the lives of these people at some of the most challenging times of their lives.
Everyone who works at St Luke's makes a difference. St Lukes plays a key role in helping terminally ill people in Sheffield and you could join the team that makes St Lukes so special.
Job description
Job responsibilities
To develop and manage a St Lukes Hospices shop and ensure the effective management of a
Deputy Shop Manager and a team of volunteers. To achieve budgeted sales by using available
sales information, adopting excellent merchandising standards and achieving high standards of
shop floor presentation.
To meet agreed performance targets outlined in your annual objectives. To act as a St Lukes
ambassador and forge positive relationships within the wider community. To ensure the team
deliver excellent customer service and comply/ensure with the St Lukes retail policies and
procedures. To ensure all appropriate standards of security and health and safety are met and
delivered.
Job description
Job responsibilities
To develop and manage a St Lukes Hospices shop and ensure the effective management of a
Deputy Shop Manager and a team of volunteers. To achieve budgeted sales by using available
sales information, adopting excellent merchandising standards and achieving high standards of
shop floor presentation.
To meet agreed performance targets outlined in your annual objectives. To act as a St Lukes
ambassador and forge positive relationships within the wider community. To ensure the team
deliver excellent customer service and comply/ensure with the St Lukes retail policies and
procedures. To ensure all appropriate standards of security and health and safety are met and
delivered.
Person Specification
Experience
Essential
- Significant experience in a retail environment / customer
- facing role
- Excellent management skills gained in similar role
- The ability to recruit/train and motivate staff/ volunteers and
- implement the necessary procedures to ensure the smooth
- running of the retail division.
- Able to work to strict financial guidelines and maximise sales
- through pricing, merchandising and promotions
- Ability to manage stock to minimise loss and maximise
- income
Person Specification
Experience
Essential
- Significant experience in a retail environment / customer
- facing role
- Excellent management skills gained in similar role
- The ability to recruit/train and motivate staff/ volunteers and
- implement the necessary procedures to ensure the smooth
- running of the retail division.
- Able to work to strict financial guidelines and maximise sales
- through pricing, merchandising and promotions
- Ability to manage stock to minimise loss and maximise
- income
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
