Clinical Governance Administrator

St Luke’s Hospice

This job is now closed

Job summary

Are you ready to make a meaningful impact in the healthcare sector? Do you thrive in a dynamic environment where your administrative skills play a crucial role in ensuring smooth operations? If so, we have an exciting opportunity for you at St Luke's!

Why Join Us?

As a Clinical Governance Administrator, you'll be at the heart of our mission, supporting the Clinical Governance department with vital administrative tasks. Your role will be pivotal in maintaining high standards of governance, ultimately enhancing the quality of care we provide to our patients and their families.

What You'll Do:

Provide Responsive Support: You'll be the first point of contact for enquiries directed to the governance team, ensuring every interaction is handled with professionalism and warmth.
Facilitate Meetings: From preparing agendas to taking minutes, you'll support various committees and governance-related groups, ensuring efficient communication and documentation.
Maintain Compliance: You'll keep our document management system up to date, liaising with policy owners to ensure adherence to regulations across the organization.
Drive Improvement: Collaborating with clinical and non-clinical departments, you'll assist in quality reporting, CQC evidence collation, and service enhancements.
Ensure Confidentiality: Upholding strict confidentiality, you'll handle sensitive information with discretion and integrity at all times.

Main duties of the job

To provide a responsive and confidential support service to the Clinical Governance department

To work flexibly to ensure that there is adequate support to the Clinical Governance team

Create relationships and good communication across St Lukes and with external partners
To service committees and various governance-related groups with preparing and distributing papers, taking minutes at the meetings and monitoring action points
To provide up-to-date reports and information regarding compliance in all aspects of governance

About us

St Lukes is dedicated to the wellbeing of the terminally ill in Sheffield and their loved ones. No patient or family is ever the same, and our journey with each individual is unique. Above all, we are about life, and enabling our patients and their loved ones to live theirs and die with dignity and respect.

OUR VISION:Supporting and caring for everyone affected by terminal illness in Sheffield.

OUR MISSION:To deliver the best possible palliative care in Sheffield, whilst developing and driving continual improvements for everyone affected by terminal illness.

OUR VALUES:The Board and Executive agreed St Lukes organisational values in 2015 ensuring they reflect our culture and what we want to achieve together. We have four simple values which set out how we work together to achieve success at St Lukes. No matter what area of St Lukes we work in and no matter who we work for, we are committed to the following ways of working:

Compassionate
Dignified
Inspired
Pioneering

Date posted

10 April 2024

Pay scheme

Other

Salary

£23,000 to £24,500 a year

Contract

Permanent

Working pattern

Full-time

Reference number

B0023-24-0010

Job locations

Little Common Lane

Sheffield

S11 9NE

Job description

Job responsibilities

Key Responsibilities

1. Dealing with enquiries directed to the governance team, acting with courtesy, friendliness and professionalism at all times and referring others to the relevant person where necessary.

2. Provide a confidential support service to the governance team for the servicing of committee meetings and governance-related meetings/groups, including preparing, collating and distribution of agendas and papers, taking of minutes and monitoring of actions (matters arising).

3. Maintain a document management system to include policies, procedures and guidelines, and liaise with policy owners/authors to ensure all are kept up to date across the organisation.

4. Work with the Communications Team to ensure that information pertaining to governance is available on the intranet and up-to-date.

5. Maintain the clinical risk assessment log and liaise with clinical departmental managers/leaders and Clinical Quality and Risk Lead to ensure current risks are accurately reflected within the log.

6. Assist in the reporting of governance data used to benchmark services and incidents at a local, regional and national level.

7. Support in the production of quality reports and presentation of data for internal and external meetings and contractual obligations.

8. To work with clinical and non-clinical departments to collate CQC evidence and ensure this is uploaded to the appropriate system.

9. To provide administrative support to the Head of Clinical Governance in the delivery of one-off projects and service improvements.

10. Administrate the process for alerts received from the NHS Central Alerting System for medical devices, national patient safety alerts and drug alerts.

11. To collate and upload compliments to the relevant database to enable their analysis and review by relevant teams and governance leads.

12. Administrate the incident and near miss reporting system (Vantage) for clinical incidents under the direction of the Head of Clinical Governance and the Clinical Quality and Risk Lead.

13. To ensure all governance meetings terms of reference are regularly reviewed and kept on a central log.

14. To maintain strict confidentiality and privacy in matters, which should always be assumed unless matters are clearly in the public domain.

3. General

All St Lukes employees are required to:

3.1 Abide by the Health & Safety at Work Act.3.2 Attend mandatory training annually.3.3 Respect confidentiality applying to all St Lukes areas.3.4 Work within St Lukes policies and procedures.3.5 Comply with St Lukes no smoking policy.3.6 Participate in and contribute to team meetings.3.7 Co-operate and liaise with departmental colleagues.

All St Lukes employees are expected to:

Demonstrate a commitment to their own development, to take advantage of education and training opportunities and develop their own competence.

Support and encourage harmonious internal and external working relationships.

Make a positive contribution to fundraising and raising the profile of St Lukes.

Our Values

The Board and Executive agreed St Lukes organisational values in 2015 ensuring they reflect our culture and what we want to achieve together. We have four simple values which set out how we work together to achieve success at St Lukes.

No matter what area of St Lukes we work in and no matter who we work for, we are committed to the following ways of working:

Compassionate

Dignified

Inspired

Pioneering

Values are really important throughout every team here at St Lukes, we are all responsible for ensuring our values are displayed and to ensure they form a core part of everything that we do at St Lukes. They influence our behaviours, our language, the way we interact with each other as employees and also as human beings. In bringing our values to life, we have created a booklet entitled The Little Pink Book which supports all of us at St Lukes in helping us to put our values into action through our behaviours every day.

We expect staff to familiarise themselves with our values and the expected behaviours, and to ask if they feel these conflict in any way with their roles. These values and behaviours will be used as a reference in our day-to-day working lives, and how we respect St Lukes and those associated with it.