Service Improvement Lead (Palliative and End of Life Care)

Job description

Job responsibilities

St Lukes Vision, Mission and Strategy:

The job-holder will be expected to work to advance St Lukes Vision, Mission, Strategy and Core Values, which are:

Vision

Supporting and caring for everyone affected by terminal illness in Sheffield.

Mission

To deliver the best possible palliative care in Sheffield, whilst developing and driving continual improvements for everyone affected by terminal illness.

Strategy

St Lukes is dedicated to the wellbeing of the terminally ill in Sheffield and their loved ones. No patient or family is ever the same, and our journey with each individual is unique. Above all, we are about life, and enabling our patients and their loved ones to live theirs and die with dignity and respect. Our strategy to achieve this is defined by our values.

Our Values

• Dignified - In everything we do, we provide and nurture an environment that ensures a dignified, respectful and human experience for everyone in our care.
• Compassionate - Compassion is at the heart of St Lukes, expressed by human kindness and a selfless, benevolent concern for the wellbeing of everyone we care for no matter what their circumstances.
• Inspired - Inspired by those we care for, we are proud to be part of our community and it is a great privilege to support individuals and their families through many challenging and significant moments. We are always mindful of the trust and confidence invested in us by them.
• Pioneering - We aspire to be the best and to set new benchmarks for end of life care, inspired by the pioneering spirit of our founders. We are advocates for the terminally ill, we are their voice and their champions, and therefore we will never stop striving to improve what we do.

Our commitment to Equity, Diversity & Inclusion:

The job-holder can expect to work in a space that is free from barriers and attitudes that are free from prejudice:

We seek to employ, engage with, and care equally for all we encounter; striving to make our employment, volunteering, events and services free from barriers, and our attitudes free from prejudice, and treating everyone as a unique individual, providing the best experience that we can for each person.

Principal Job Purpose:

The job-holders principal purpose will be to support the strategic and operational delivery of the development of the Palliative and End of Life Transitional Care Pathway undertaking the planning, monitoring, and reporting of the project, working with a range of stakeholders across South Yorkshire.

The project will be a feasibility study to determine the potential for a workable patient pathway to be found around the issue of transition to palliative and end-of-life services for children and young people in SYB within primary and secondary care including the hospice sector.

Key Responsibilities:

An overview of the job-holders key responsibilities include: -

1. To manage, lead and take responsibility for the delivery of the project that encompasses the Palliative and End of Life Transitional Care Pathway from project scope to project close including where possible the follow on workplan.
2. To scope, understand and meet the needs of the project across the organisations and with stakeholders ensuring these are mapped and managed throughout the project lifecycle.
3. To manage, co-ordinate and direct resources assigned to projects on a day-to-day basis to deliver the project's objectives ensuring optimal value is achieved
4. To produce all project documentation including detailed project plans/work packages, resource and risk plans, exception reports and end stage reports to enable effective project governance, sponsor and stakeholder oversight.
5. To develop and refresh communications plans (at key project stages) to enable timely information out and an engaged approach to delivery
6. To report and present on project delivery to relevant Task and Finish Group and Children & Young Peoples Programme Board and Stakeholder groups
7. To advise and influence internal and external service users and commissioners at all levels, regarding the project delivery to enable proactive and planned engagement, stakeholder and sponsor support, ownership, and risk mitigation.
8. To develop effective professional partnerships with stakeholders, service providers and commissioners and liaise proactively to ensure sustained project delivery.
9. To provide strategic advice to senior managers and partner organisations on project delivery, approach and ensure a subject expert input as required for example through leading workshop delivery
10. To represent the Task and Finish Group as required at key regional and national events to profile project delivery and share good practice.
11. To keep fully abreast of developments in the transitional care pathways for End-of-Life Care.

Other Responsibilities:

In addition to key responsibilities all St Lukes employees are required to:

Attend mandatory training as required.

Maintain professional registration as required by the post.

Ensure required knowledge and skills are maintained

Work within Hospice policies and procedures.

Comply with the Health & Safety at Work Act.

Attend regular supervision where required by role

Respect confidentiality applying to all Hospice areas.

Undertake the safeguarding training required for their particular role.

Be aware of safeguarding requirements and report any concerns

Carry out duties with due regard to the St Lukes EDI Policy.

Report any concerns regarding colleagues and staff members to prevent harm e.g. harassment/bullying/stress.

Share knowledge, skills and expertise with colleagues and staff members.

Participate in and contribute to team meetings.

Co-operate and liaise with departmental colleagues.

Adhere to any financial responsibilities as aligned to the post.

Ensure finances are used efficiently and in keeping with St Lukes charitable objectives.

Comply with the Hospice no smoking policy.

All St Lukes employees are expected to:

Demonstrate a commitment to their own development, to take advantage of education and training opportunities and develop their own competence.

Participate annually in identifying, developing and agreeing your own development plan with your line manager.

Support and encourage harmonious internal and external working relationships.

Make a positive contribution to fundraising and raising the profile of the Hospice.

Person Specification

Qualifications

Essential

• Degree level qualification or equivalent
• Evidence of complex project management development skills and experience
• Evidence of continuing professional development

Desirable

• Registered Clinical Qualification

Experience

Essential

• Proven leadership experience at a strategic and operational level
• Experience of working with a multidisciplinary team
• Experience of project management and delivering complex plans within the required timeline
• Good communication, presentation and written skills that enable effective interpretation and communication of complex issues and ideas to stakeholders
• Provide clear direction and be able to share the vision, priorities and values with others, and the ability to identify underlying core issues and challenge assumptions

Desirable

• Experience of palliative care services
• Experience of IT based patient information systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Luke’s Hospice

Address

Little Common Lane

Sheffield

S11 9NE

Employer's website

https://www.stlukeshospice.org.uk/ (Opens in a new tab)