Job summary
Marketing
& Income Generation Administrator
Salary: £24,071
to £25,674 FTE (Pro rata) depending on experience
Hours: 30 hours per week (hours / days to be agreed)
Interview Date: 17th April 2025
Are you an organised and
proactive administrator looking for a rewarding role in a compassionate and
dynamic environment? If so, this newly established
position could be just for you.
About
the Role
As
an integral member of the Marketing & Income Generation Team you will carry
out a range of administrative tasks to support the work of the team, and to
ensure our supporters have a positive experience.
You
will be pro-active, organised, and flexible in your approach, working across
all aspects of the departments activities and be able to adapt to various
tasks and changing priorities.
You
will also be required to assist in fundraising activities, donor relations,
assist with the creation of marketing and fundraising literature, produce
correspondence, and support hospice events.
Main duties of the job
Key
Responsibilities
Donation Administration Support receiving donations from the public, processing
donations via our system and writing acknowledgment letters to thank donors
Donation Campaign Support to assist with written campaigns to our
donors and to prepare data for campaigns using our Donor CRM system, all whilst
following GDPR guidance.
Event Support to provide administration support in the organisation
and delivery of hospice events, hosted by the public and the hospice.
General Administration Support to offer general administration support
to the department and other areas of the hospice if required.
What
Were Looking For
Excellent communication skills both in person and written.
Excellent Microsoft Office skills, including word and excel.
Excellent attention to detail
Conscientious, methodical and well
organised.
Ability to handle confidential
information with discretion
Why Join
Us?
Supportive and friendly team
Employee benefits, including an Employee Assistance Programme (EAP)
Free on-site parking
Wellbeing events and initiatives
Enhanced annual leave and sickness benefits
Apply now to become part of our
caring and dedicated team.
About us
Mary Ann Evans Hospice:
Mary Ann Evans Hospice is an adult community hospice in North Warwickshire. As an independent charity we provide palliative and end of life care and support to patients with life limiting illnesses and those that matter most to them.
Our services include Hospice at Home, Wellbeing Centre, Family Support and Bereavement, Lymphoedema Care and Rapid Response (a shared service with South Warwickshire NHS Foundation Trust). We work closely with our community and hospital colleagues from the NHS, social services, local care homes and other voluntary providers. Our care is compassionate and inclusive for all who access our services.
Job description
Job responsibilities
Principle Duties
& Responsibilities:
1.
To assist with processing donations
from a variety of sources, writing acknowledgement letters to thank donors, and
other general correspondence.
2.
To assist with written campaigns to
donors, both via email and letter, by producing correspondence, preparing data
from our Donor CRM system and all whilst following GDPR guidance.
3.
To assist in producing written and
visual documentation using a variety of programs including MS Office, CRM
systems and other in-house developed programs.
4.
To assist with other general office
duties including answering the telephone, face-to-face contact with patients,
clients, and visitors.
5.
To provide administrative support
for meetings, including preparing paperwork, taking/distribution of minutes and
ensuring deadlines and actions are met.
6.
To assist with providing
administrative and creative support to hospice events some examples include
Dying Matter week, Summer Fayre and Eternal Lights.
7.
To attend, when necessary, fundraising
and awareness events as a representative of the hospice. This may involve occasional evening or
weekend work.
8.
To work with other team members to
provide co-ordinated support and direction to hospice volunteers.
9.
Where appropriate be diplomatic,
discrete, and sensitive and maintain confidentiality appropriately.
10. Ensure all data and monitoring
information is recorded using Mary Ann Evans systems, with emphasis on good
record-keeping.
11. Work in strict accordance with Mary
Ann Evans values, policies and procedures.
12. Take responsibility for reporting
all safeguarding concerns in accordance with Mary Anns Safeguarding Policy.
13. To undertake any other duty, which
is appropriate to the job, when requested by the line manager.
Key Working
Relationships:
Marketing and Income Generation Team Lead
Marketing and Income Generation Team
Employees of Mary Ann Evans Hospice
Volunteers of Mary Ann Evans Hospice
Standard
Requirements of all Mary Ann Staff:
To observe and maintain security
procedures and to be aware of responsibilities towards Health & Safety,
Hospice Policies and Procedures, and COSHH.
Mary Ann operates a strictly no-smoking
policy whilst on duty and on the premises.
Exercise responsible stewardship of
hospice resources.
Attendance at meetings, events and
activities may require the post holder to work beyond the normal hours/days of
work on occasions flexibility is essential.
To have an understanding and demonstrate
regard for Mary Anns values, vision, mission, and strategic aims.
Travel in the Warwickshire area, and on
occasions within the UK, to fulfil role and attend/participate in training and
personal development opportunities, using own vehicle or public transport, for
which expenses will be met in line with policies.
To maintain an effective and collaborative
working relationship with other members of staff and volunteers.
To participate in annual performance
appraisal, where the job description will be reviewed, and objectives agreed.
Take responsibility for ensuring the
timely completion and/or attendance for all statutory and mandatory training
requirements relevant to role as outlined by Mary Anns Policy.
To participate in surveys and audits as
required by the service in relation to your role.
Conform to conventional standards of
professional uniform and business dress when representing Mary Ann.
To accept temporary redeployment within
any part of Mary Ann should the need arise ensuring hospice goals and
objectives are met.
This job description is intended to be the main guide to the principal
duties and responsibilities of the post. It should not be seen as an
exhaustive, inflexible, or prescriptive document. The employee shares with the
employer the responsibility to suggest amendments as necessary to meet the changing
needs of the hospice.
Job description
Job responsibilities
Principle Duties
& Responsibilities:
1.
To assist with processing donations
from a variety of sources, writing acknowledgement letters to thank donors, and
other general correspondence.
2.
To assist with written campaigns to
donors, both via email and letter, by producing correspondence, preparing data
from our Donor CRM system and all whilst following GDPR guidance.
3.
To assist in producing written and
visual documentation using a variety of programs including MS Office, CRM
systems and other in-house developed programs.
4.
To assist with other general office
duties including answering the telephone, face-to-face contact with patients,
clients, and visitors.
5.
To provide administrative support
for meetings, including preparing paperwork, taking/distribution of minutes and
ensuring deadlines and actions are met.
6.
To assist with providing
administrative and creative support to hospice events some examples include
Dying Matter week, Summer Fayre and Eternal Lights.
7.
To attend, when necessary, fundraising
and awareness events as a representative of the hospice. This may involve occasional evening or
weekend work.
8.
To work with other team members to
provide co-ordinated support and direction to hospice volunteers.
9.
Where appropriate be diplomatic,
discrete, and sensitive and maintain confidentiality appropriately.
10. Ensure all data and monitoring
information is recorded using Mary Ann Evans systems, with emphasis on good
record-keeping.
11. Work in strict accordance with Mary
Ann Evans values, policies and procedures.
12. Take responsibility for reporting
all safeguarding concerns in accordance with Mary Anns Safeguarding Policy.
13. To undertake any other duty, which
is appropriate to the job, when requested by the line manager.
Key Working
Relationships:
Marketing and Income Generation Team Lead
Marketing and Income Generation Team
Employees of Mary Ann Evans Hospice
Volunteers of Mary Ann Evans Hospice
Standard
Requirements of all Mary Ann Staff:
To observe and maintain security
procedures and to be aware of responsibilities towards Health & Safety,
Hospice Policies and Procedures, and COSHH.
Mary Ann operates a strictly no-smoking
policy whilst on duty and on the premises.
Exercise responsible stewardship of
hospice resources.
Attendance at meetings, events and
activities may require the post holder to work beyond the normal hours/days of
work on occasions flexibility is essential.
To have an understanding and demonstrate
regard for Mary Anns values, vision, mission, and strategic aims.
Travel in the Warwickshire area, and on
occasions within the UK, to fulfil role and attend/participate in training and
personal development opportunities, using own vehicle or public transport, for
which expenses will be met in line with policies.
To maintain an effective and collaborative
working relationship with other members of staff and volunteers.
To participate in annual performance
appraisal, where the job description will be reviewed, and objectives agreed.
Take responsibility for ensuring the
timely completion and/or attendance for all statutory and mandatory training
requirements relevant to role as outlined by Mary Anns Policy.
To participate in surveys and audits as
required by the service in relation to your role.
Conform to conventional standards of
professional uniform and business dress when representing Mary Ann.
To accept temporary redeployment within
any part of Mary Ann should the need arise ensuring hospice goals and
objectives are met.
This job description is intended to be the main guide to the principal
duties and responsibilities of the post. It should not be seen as an
exhaustive, inflexible, or prescriptive document. The employee shares with the
employer the responsibility to suggest amendments as necessary to meet the changing
needs of the hospice.
Person Specification
Qualifications
Essential
- English & Maths qualification
- Good standard of education.
Desirable
- Qualification in Marketing, Communications or Event Planning.
Aptitudes and Attributes
Essential
- Self-motivated with high expectations, passion and a positive attitude
- An excellent telephone manner
- Resourceful and creative
- A high level of accuracy and attention to detail
- Ability to prioritise tasks and manage time effectively
Other Job Requirements
Essential
- Able to work flexibly with an occasional need to work additional hours.
- Ability to work in non-smoking environment
- Ability to occasionally travel within the local area, either by own car or public transport. Expenses will be paid where necessary travel costs are incurred.
Skills & Knowledge
Essential
- Excellent verbal and written communication skills, both verbally and in writing.
- Excellent Microsoft Office skills, including Word and Excel.
- Excellent attention to detail.
- Conscientious, methodical and well organised.
- Must be able to demonstrate an understanding of the need for confidentiality in all aspects of the work environment
Desirable
- Creating posters, flyers, and other visual documents. Experience of using Canva would be an advantage.
Experience
Essential
- Experience of delivering excellent administration support
- Previous telephone experience as this role will involve speaking to a variety of personnel.
- Cash handling experience.
- Experience of maintaining accurate records
- Able to work autonomously and as part of team
- Evidence of excellent communication and listening skills.
Desirable
- Experience of using a CRM system or customer database.
- Basic GDPR knowledge/experience.
- Experience of working in charity/fundraising environment.
- Social Media content experience.
Person Specification
Qualifications
Essential
- English & Maths qualification
- Good standard of education.
Desirable
- Qualification in Marketing, Communications or Event Planning.
Aptitudes and Attributes
Essential
- Self-motivated with high expectations, passion and a positive attitude
- An excellent telephone manner
- Resourceful and creative
- A high level of accuracy and attention to detail
- Ability to prioritise tasks and manage time effectively
Other Job Requirements
Essential
- Able to work flexibly with an occasional need to work additional hours.
- Ability to work in non-smoking environment
- Ability to occasionally travel within the local area, either by own car or public transport. Expenses will be paid where necessary travel costs are incurred.
Skills & Knowledge
Essential
- Excellent verbal and written communication skills, both verbally and in writing.
- Excellent Microsoft Office skills, including Word and Excel.
- Excellent attention to detail.
- Conscientious, methodical and well organised.
- Must be able to demonstrate an understanding of the need for confidentiality in all aspects of the work environment
Desirable
- Creating posters, flyers, and other visual documents. Experience of using Canva would be an advantage.
Experience
Essential
- Experience of delivering excellent administration support
- Previous telephone experience as this role will involve speaking to a variety of personnel.
- Cash handling experience.
- Experience of maintaining accurate records
- Able to work autonomously and as part of team
- Evidence of excellent communication and listening skills.
Desirable
- Experience of using a CRM system or customer database.
- Basic GDPR knowledge/experience.
- Experience of working in charity/fundraising environment.
- Social Media content experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
