Community Services Assistant Manager

Job description

Job responsibilities

Job Purpose

To work within the Community Services Team, under the line management of theCommunity Services Manager. To be an effective mentor, manager andimplementer of practice, policy and change for our Healthcare Assistant teams toensure the provision of a high level of care (palliative, end of life and social) within amulti-disciplinary approach across all North Yorkshire Hospice Care services.

The roleis predominantly office/home based, with the ability to flex to patient care asrequired, as part of escalation processes.

Key tasks

Management

1. To line manage a team of Bank Health Care Assistants in an empowering andsupportive way, to enable them to be able to deliver excellent standards of care to our patients.

2. To conduct 8 weekly contact meetings, and yearly appraisals with all bankstaff

3. To support the clinical practice educator in competency checking andtraining of all team members.

4. To support the Community Services Manager with all inductions of new staff

Operational

1. To provide operational oversight of patient and client scheduling

2. To provide operational oversight of staff rota

3. To work with the Hospice Services Team to process all referrals, includingcareplan creation and reviewing patients where needed

4. To meet with the Palliative Care Team and coordination services regularly toensure patients needs are being met, with a joint oversight of around 1,800square miles.

5. To support the Community Services Manager with implementation of newservices and approaches to delivering care.

Governance

1. To provide support with clinical incident investigations, auditing and policyreview

2. To partake in meetings to improve governance or operation, providingpersonal, team and organisational perspectives to promote improvements inthe delivery of care and support to our patients, clients, their loved ones andour team members.

3. To support the organisation in systems and data developments to improveoperational effectiveness within our services as required.

4. To work with the Community Services Manager, Head of Community Servicesand the Registered Manager to ensure that Community Services has in place all systems, policies, procedures and practices to ensure compliance with theframework of standards set by CQC, meeting regularly and keeping up todate with changes in our regulatory requirements.

5. Development of post holder to include being part of the ClinicalManagement On Call team, operating on a 1-in-4 weekly basis

Clinical

1. To provide contingencies within the clinical team as a HCA

2. To work within the Job Description of a HCA when required to do so.

Overarching responsibilities

To embed the values of the organisation into your working practicesevidencing this regularly and ensuring this remains a priority.

To live out our values, which drive all that we do, in the context of youreveryday work following our behaviour framework.

To work in accordance, and fully comply, with our organisational policies andprocedures.

To carry out all duties in accordance with the law, the Hospice philosophy, and the Hospice policy on equality of opportunity and diversity and collectiveresponsibility.

The above is indicative of the current responsibilities of the post which may changefrom time to time in consultation with the post holder in line with the service need.

Throughout your time with us we will conduct ongoing employment checks andperformance reviews relevant to your role, for example professional registration checks, DBS, appraisals and regular contact meetings

Person Specification

Experience

Essential

• Extensive experience in home care environment
• Experience in palliative or rehabilitative social care services
• Proficient in use of Microsoft Office programmes

Knowledge and skills

Essential

• Understanding of governance
• Experience of supporting service change and development
• Good communication and interpersonal skills
• Understanding of patient care
• Patient centred approach
• An understanding of and commitment to multi-disciplinary working
• Understanding of and commitment to safeguarding
• Team working skills
• Understanding of infection prevention and control
• Understanding of health and safety
• Understanding of the importance of accurate recording and record keeping
• Understanding of working with volunteers

Qualifications

Essential

• NVQ level 3 in Health and Social Care, equivalent, or higher

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Saint Michaels Hospice

Address

Crimple House

Hornbeam Park Avenue

Harrogate

HG2 8NA

Employer's website

https://saintmichaelshospice.current-vacancies.com/Careers/StMichaels-1955/?cid=1955 (Opens in a new tab)