Volunteer Night Sitter Coordinator

Job description

Job responsibilities

Key Responsibilities

Service development:

1. Enhance and expand the existing service while introducing and implementing new ideas.

2. Review, update, and align all policies and procedures with regulatory and organisational standards.

3. Oversee training and communication related to new processes.

4. Monitor compliance and recommend improvements.

Scheduling & Coordination:

1. Assist in the induction and orientation of new volunteers and night sitters to ensure a smooth onboarding process.

2. Organise, maintain, and regularly update night sitter and volunteer schedules to optimise coverage.

3. Respond promptly and effectively to last-minute changes, cancellations, or emergencies, ensuring continuity of care.

4. Explore and facilitate external support options when hospice resources are unavailable to meet patient needs.

5. Support staff in coordinating staff care, enabling them to request holidays/leaves.

6. Ensure safe staffing levels allowing consistent delivery of services.

Team Management:

7. Supervise and support the team of night sitters and volunteers, ensuring strict adherence to care plans, organisational policies, and procedures.

8. Conduct regular check-ins, provide ongoing feedback, and carry out performance evaluations to maintain high standards of care and engagement.

Patient and Family Liaison:

9. Communicate proactively with patients and their families to understand their care requirements, monitor satisfaction, and provide reassurance.

10. Address complaints or concerns promptly and professionally, escalating issues to the Service Manager as needed.

Compliance & Documentation:

11. Maintain thorough and accurate records of sitter assignments, incident reports, and feedback related to care provision.

12. Ensure i.Care patient records meet organisational quality standards and confirm that all staff have completed appropriate training.

Training & Support:

13. Identify ongoing training needs for night sitters and volunteers, supporting their development through onboarding, education, and mentorship.

14. Provide guidance on best practices with support from the Community Service Manager and Deputy to foster continuous improvement.

Administrative Support:

15. Support the Liaison Department with administrative duties as required, ensuring efficient

workflow and communication.

16. Provide cover for Medical and Administrative Secretaries during periods of absence to

maintain operational continuity and support team functions.

General

m Arrange and attend Team Meetings as appropriate.

m Participate in all relevant parts of the Hospices Mandatory Training Programme.

m Maintain excellent lines of communication internally with all staff and volunteers, and externally with supporters within the local community.

m Act as an ambassador for Springhill Hospice, attending networking/promotional events appropriate to the role.

m Read, understand and comply with all Hospice policies and procedures, applying the principles appropriate to the role.

m To be aware of individual specific responsibilities in respect of the Safeguarding of Vulnerable Adults, in relation to the role.

m Undertake any other duties as appropriate to the role.

This Job Description may be reviewed with the post-holder in conjunction with the development of the organisation.

Springhill Hospice is a registered charity. All staff members are expected to contribute to fundraising activities for the benefit of the Hospice.

Springhill Hospice is an equal opportunities employer and has a No Smoking Policy.

Some posts are subject to a Disclosure & Barring Service/POVA check. If you require more information on this please refer to www.homeoffice.gov.uk/dbs

Person Specification

Experience

Essential

• Competence to carry out a wide range of administrative and coordination activities.
• Experience of dealing with enquiries from members of the public and able to maintain confidentiality.
• Confident in delivering training and guiding teams through changes.
• Experience of working within a multi-disciplinary team.
• Experience supervising and supporting staff or volunteer.

Desirable

• Previous experience of working with patients and families.
• Experience of working with volunteers and coordinating care.
• Previous experience within a healthcare environment.
• Experience updating and aligning policies and procedures with regulatory standards.

Other

Essential

• Willingness to work flexible hours.
• Willingness to undertake training relevant to the duties of the post.
• Good telephone manner.
• Proficiency in supporting administrative functions and providing cover as required.

Qualifications

Essential

• Word processing and computer skills.
• Previous admin experience.

Desirable

• Qualification(s) and/or training relevant to the post

Knowledge and Skills

Essential

• Ability to work to a brief with supervision.
• Ability to liaise with staff at all levels and volunteers.
• Good communication skills.
• Compassionate and sensitive manner.
• IT skills.

Desirable

• An understanding of the impact of terminal illness on patient and family.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Springhill Hospice

Address

Broad Lane

Rochdale

Lancashire

OL16 4PZ

Employer's website

https://www.springhill.org.uk (Opens in a new tab)