Job summary
Be there when it matters; Our vision is that every adult
in Heywood, Middleton and Rochdale (HMR) with a
life limiting condition is supported to live and die well, according to their
wishes.
Do you want
to make a difference every day to peoples lives?
Springhill Hospice Counselling Service is a BACP
Accredited Service. We provide counselling for adults who have a diagnosis of a
life-limiting illness, and for their loved ones. We also offer bereavement support and
counselling for adults bereaved by the loss of someone with a life-limiting
illness.
We are recruiting a manager to lead, develop and enhance
our counselling/psychological service. This management position requires an
experienced, BACP Accredited counsellor with extensive experience of
counselling in palliative care and bereavement.
The successful candidate will hold a small caseload of
complex cases and manage the service. You will lead a committed team of
counsellors, spiritual and pastoral care coordinator, students and volunteers.
Main duties of the job
The Psychological Care
Manager will promote the hospice commitments with people with life-limiting
conditions, and their families/carers, during the duration of their illness and
after the death of the patient.
The Psychological Care
Manager is to enable appropriate and professional psychological, emotional and
spiritual support to be given in a timely and responsive way to help alleviate
psychological/emotional distress, when requested.
The
Psychological Care Manager must retain a clear professional identity and
awareness of their professional skills and expertise, to serve the best
interests of the patient/client.
About us
This role is based at Springhill Hospice, Rochdale.
Springhill
Hospice providesthe following palliative care services to the local adult
population who are suffering from the effects of life-limiting and terminal
illnesses:
A 16-bed Inpatient
unit providing 24-hour medical and nursing care.
Hospice at
Home Service - supports people who
want to end their days in their own home by providing the support and symptom
management they need to be able to do so.
A Day
Therapies Centre for up to 16 patients, 4-days-a-week, offering
complementary therapies (e.g. reflexology, aromatherapy and massage);
creative and beauty therapies, social activities and clinical support.
Community
Service - provides specialist
palliative care and support to patients and families in their own homes
A 24-hour Palliative
Care Advice Line for patients, families, carers and health professionals.
Bereavement Support for relatives following loss.
Counselling
Services for patients, carers and
relatives, provided by a qualified therapist.
An Education
Unit - an in-house training facility for hospice staff and local health and
social care professionals, with the main focus of training being on the
Springhill Palliative Care Education Passport' (SPCEP) which ensures that core
palliative care skills are taught to all grades of staff.
Job description
Job responsibilities
The Psychological Care Manager will:
Professional - Provide a range of counselling and supportive care across all areas where Hospice services exist.
- Maintain BACP Service Accreditation.
- Be accountable for their own clinical practice.
- Coordinate staff counselling and manage counsellors in private practice offering pro bono sessions.
- Maintain strict confidentiality in line with Hospice policy and the BACP.
- Maintain accurate and relevant written/computerised records as required by Springhill Hospice and in accordance with the requirements of the Data Protection Act 1998.
ClinicalCounselling - Work within the BACP Ethical Framework of the Counselling Professions (BACP).
- Maintain own arrangements for clinical supervision, bringing to the attention of the Director of Clinical Services at any time additional support may be required.
- Ensure appropriate information exists regarding the person referred prior to initial assessment.
- Respond within agreed timescales to all referrals as agreed with Springhill Hospice Multidisciplinary team.
- Assess the appropriateness of counselling for an individual referred, referring on to another source if necessary.
- Undertake adequate risk assessment of each individual client, seeking advice, support or referral on to alternative professionals if necessary.
- Provide individual counselling and group therapies to patients/clients in accordance with Hospice Bereavement and Counselling Policies.
- Manage own counselling caseload.
- Maintain close communication with clinical colleagues within the multi-disciplinary team to ensure optimum, holistic care and support is provided for patients and families within the Hospice service.
- Oversee student counsellors on placement and liaise with universities.
Leadership
- Manage and coordinate the development and delivery of psychological and supportive care across the Hospice.
- Develop and coordinate the counselling and bereavement services in conjunction with the Director of Clinical Services.
3. Provide effective line management of the team; conducting annual appraisals in an effective and timely manner, sickness/absence management, performance management, development of competencies and providing supervision as required.
4. Take responsibility for staff and volunteer support via 1:1s and the Take 10 for volunteers.
5. Manage the recruitment and selection process, both for staff and in conjunction with the volunteer coordinator for the volunteer workforce.
6. Lead regular team meetings, to disseminate information and share good practice or changes.
7. Maintain effective communication between Hospice staff to include managers, clinicians, all nursing staff, education, other Hospice staff and volunteers.
8. Manage and report complaints and compliments in line with Hospice policy.
- Network and liaise with statutory and voluntary organisations on issues relevant to the role of counsellor and psychological services.
- Assume responsibility for service delivery within agreed financial budget.
11. Contribute to the creation of grant applications in conjunction with relevant staff.
12. Actively participate as a member of operational management team and attend relevant subcommittee meetings e.g. Clinical Standards, HR & IT, Income services and others determined appropriate to role / needs of the service.
13. Participate in Hospice staff induction to explain the service provided.
14. Participate in risk assessments to ensure safe working practices are met.
15. Participate in audits for the department to support ongoing service improvement and development.
16. Actively gather and provide feedback and in conjunction with the Quality & development lead, proactively identify areas where changes to practices will result in quality improvements.
17. Undertake the collection of productivity and quality data. Provide reports as required by the Director of Clinical Services.
- Provide relevant service reports as required to the Director of Clinical Services and any relevant external partners e.g. ICP.
- Contribute to the Governance framework of the Hospice undertaking the updating of policies and procedures in line with government proposals, national and local guidelines. Keep up to date, informing the team of any changes in relations with governance activity and latest policies and procedures.
20. Working with the Director of Clinical Services, contribute to achieving the required compliance in relation to the CQC quality statements.
Education and Development - Contribute to the training and development programme and courses within the Hospice as deemed appropriate in consultation with the Education coordinator and the Director of Clinical Services.
- Maintain own levels of professionalism and competence by attending training and development courses as required and as agreed with the line manager through the appraisal process.
- Facilitate clinical supervision for the Bereavement volunteers.
- Provide mentorship to new staff members and students on placement.
- Ensure attendance at Hospice mandatory training courses.
- Bring to attention of the Director of Clinical Services any training needs required, for both the post holder and others in the team, in addition to those provided routinely by the Hospice in line with annual appraisal and Springhills Business Plan.
- Contribute to research and audit as required in line with Hospice Policy.
- Undertake continuing professional development in line with BACP requirements.
- Ensure compliance within mandatory training requirements as determined by Springhill Hospice.
General1. Contribute to and actively promote Springhill Hospice Mission, Vision, Values and Commitments.
- Read, understand and comply with all Hospice policies and procedures, applying the principles as appropriate to role.
- Be aware of individual specific responsibilities in respect of the Safeguarding of Vulnerable Adults, in relation to role.
- Undertake any additional duties or responsibilities deemed reasonable appropriate by the Director of Clinical Services.
5. Participate in the Hospice managerial on-call rota.
This Job Description may be reviewed in conjunction with the post-holder in conjunction with the development of the organisation.
Springhill Hospice is a registered charity. All staff members are expected to contribute to fundraising activities for the benefit of the Hospice.
Springhill Hospice is an equal opportunities employer and has a No Smoking Policy.
Some posts are subject to a Disclosure & Barring Service/POVA check. If you require more information on this please refer to www.homeoffice.gove.uk/dbs
Job description
Job responsibilities
The Psychological Care Manager will:
Professional - Provide a range of counselling and supportive care across all areas where Hospice services exist.
- Maintain BACP Service Accreditation.
- Be accountable for their own clinical practice.
- Coordinate staff counselling and manage counsellors in private practice offering pro bono sessions.
- Maintain strict confidentiality in line with Hospice policy and the BACP.
- Maintain accurate and relevant written/computerised records as required by Springhill Hospice and in accordance with the requirements of the Data Protection Act 1998.
ClinicalCounselling - Work within the BACP Ethical Framework of the Counselling Professions (BACP).
- Maintain own arrangements for clinical supervision, bringing to the attention of the Director of Clinical Services at any time additional support may be required.
- Ensure appropriate information exists regarding the person referred prior to initial assessment.
- Respond within agreed timescales to all referrals as agreed with Springhill Hospice Multidisciplinary team.
- Assess the appropriateness of counselling for an individual referred, referring on to another source if necessary.
- Undertake adequate risk assessment of each individual client, seeking advice, support or referral on to alternative professionals if necessary.
- Provide individual counselling and group therapies to patients/clients in accordance with Hospice Bereavement and Counselling Policies.
- Manage own counselling caseload.
- Maintain close communication with clinical colleagues within the multi-disciplinary team to ensure optimum, holistic care and support is provided for patients and families within the Hospice service.
- Oversee student counsellors on placement and liaise with universities.
Leadership
- Manage and coordinate the development and delivery of psychological and supportive care across the Hospice.
- Develop and coordinate the counselling and bereavement services in conjunction with the Director of Clinical Services.
3. Provide effective line management of the team; conducting annual appraisals in an effective and timely manner, sickness/absence management, performance management, development of competencies and providing supervision as required.
4. Take responsibility for staff and volunteer support via 1:1s and the Take 10 for volunteers.
5. Manage the recruitment and selection process, both for staff and in conjunction with the volunteer coordinator for the volunteer workforce.
6. Lead regular team meetings, to disseminate information and share good practice or changes.
7. Maintain effective communication between Hospice staff to include managers, clinicians, all nursing staff, education, other Hospice staff and volunteers.
8. Manage and report complaints and compliments in line with Hospice policy.
- Network and liaise with statutory and voluntary organisations on issues relevant to the role of counsellor and psychological services.
- Assume responsibility for service delivery within agreed financial budget.
11. Contribute to the creation of grant applications in conjunction with relevant staff.
12. Actively participate as a member of operational management team and attend relevant subcommittee meetings e.g. Clinical Standards, HR & IT, Income services and others determined appropriate to role / needs of the service.
13. Participate in Hospice staff induction to explain the service provided.
14. Participate in risk assessments to ensure safe working practices are met.
15. Participate in audits for the department to support ongoing service improvement and development.
16. Actively gather and provide feedback and in conjunction with the Quality & development lead, proactively identify areas where changes to practices will result in quality improvements.
17. Undertake the collection of productivity and quality data. Provide reports as required by the Director of Clinical Services.
- Provide relevant service reports as required to the Director of Clinical Services and any relevant external partners e.g. ICP.
- Contribute to the Governance framework of the Hospice undertaking the updating of policies and procedures in line with government proposals, national and local guidelines. Keep up to date, informing the team of any changes in relations with governance activity and latest policies and procedures.
20. Working with the Director of Clinical Services, contribute to achieving the required compliance in relation to the CQC quality statements.
Education and Development - Contribute to the training and development programme and courses within the Hospice as deemed appropriate in consultation with the Education coordinator and the Director of Clinical Services.
- Maintain own levels of professionalism and competence by attending training and development courses as required and as agreed with the line manager through the appraisal process.
- Facilitate clinical supervision for the Bereavement volunteers.
- Provide mentorship to new staff members and students on placement.
- Ensure attendance at Hospice mandatory training courses.
- Bring to attention of the Director of Clinical Services any training needs required, for both the post holder and others in the team, in addition to those provided routinely by the Hospice in line with annual appraisal and Springhills Business Plan.
- Contribute to research and audit as required in line with Hospice Policy.
- Undertake continuing professional development in line with BACP requirements.
- Ensure compliance within mandatory training requirements as determined by Springhill Hospice.
General1. Contribute to and actively promote Springhill Hospice Mission, Vision, Values and Commitments.
- Read, understand and comply with all Hospice policies and procedures, applying the principles as appropriate to role.
- Be aware of individual specific responsibilities in respect of the Safeguarding of Vulnerable Adults, in relation to role.
- Undertake any additional duties or responsibilities deemed reasonable appropriate by the Director of Clinical Services.
5. Participate in the Hospice managerial on-call rota.
This Job Description may be reviewed in conjunction with the post-holder in conjunction with the development of the organisation.
Springhill Hospice is a registered charity. All staff members are expected to contribute to fundraising activities for the benefit of the Hospice.
Springhill Hospice is an equal opportunities employer and has a No Smoking Policy.
Some posts are subject to a Disclosure & Barring Service/POVA check. If you require more information on this please refer to www.homeoffice.gove.uk/dbs
Person Specification
Qualifications
Essential
- Diploma or Degree in Counselling/Psychotherapy.
- BACP Accreditation. Column B or C on the SCoPEd framework.
Desirable
- PG Cert in Clinical Supervision.
- Leadership/management training qualification.
- Bereavement training e.g. Cruse
- Certificate in Online & Telephone counselling.
Experience
Essential
- Minimum five years /1000 hours post qualification counselling experience.
- Experience of psychological assessment, including risk.
- Experience providing time limited therapy using a range of therapeutic approaches.
- Experience in palliative care and bereavement counselling.
- Experience working with groups.
Desirable
- Evidence of leadership and service development .
- Experience of delivering training/education.
- Experience Mentoring and training of students/ volunteers.
- Participation in audit/research.
Knowledge and Skills
Essential
- Competency in working within a recognised theoretical framework.
- Evidence of continuing professional development.
- IT Skills.
- Excellent communication skills.
- Ability to work both independently and as part of a multidisciplinary team.
- Ability to prioritise and organise effectively, and manage own workload.
Desirable
- Understanding of common psychiatric disorders/ mental health issues.
Other
Essential
- Ability to demonstrate organisational vision, mission, values & commitments.
Person Specification
Qualifications
Essential
- Diploma or Degree in Counselling/Psychotherapy.
- BACP Accreditation. Column B or C on the SCoPEd framework.
Desirable
- PG Cert in Clinical Supervision.
- Leadership/management training qualification.
- Bereavement training e.g. Cruse
- Certificate in Online & Telephone counselling.
Experience
Essential
- Minimum five years /1000 hours post qualification counselling experience.
- Experience of psychological assessment, including risk.
- Experience providing time limited therapy using a range of therapeutic approaches.
- Experience in palliative care and bereavement counselling.
- Experience working with groups.
Desirable
- Evidence of leadership and service development .
- Experience of delivering training/education.
- Experience Mentoring and training of students/ volunteers.
- Participation in audit/research.
Knowledge and Skills
Essential
- Competency in working within a recognised theoretical framework.
- Evidence of continuing professional development.
- IT Skills.
- Excellent communication skills.
- Ability to work both independently and as part of a multidisciplinary team.
- Ability to prioritise and organise effectively, and manage own workload.
Desirable
- Understanding of common psychiatric disorders/ mental health issues.
Other
Essential
- Ability to demonstrate organisational vision, mission, values & commitments.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
