Job summary
We are looking
for someone who is proactive and efficient, with the ability to prioritise and
juggle conflicting demands, to join our Administration Team.
The role is to:
oversee the
efficient working of Reception, working with and supporting theVolunteer
Receptionists;
provide administrative support to the Nursing and
Psychological &Supportive
Care Teams;
provide a general administrative service within
the Hospice.
You must have
proven administration experience and be proficient in the use of Microsoft
Office. You will also have the ability
to prioritise and work with minimal supervision.
The successful
candidate will have previous Reception/Admin experience, preferably gained
within a healthcare setting. A confident
telephone manner and excellent
communication skills, both written and verbal, are also essential.
Main duties of the job
m
To oversee the efficient working of
Reception, working with and supporting the volunteer helpers.
m
To provide administrative support to
the Nursing and Psychological & Supportive Care Teams.
m To
provide an administrative service within the Hospice.
About us
This role is based at Springhill Hospice, Rochdale.
Springhill
Hospice provides the following palliative care services to the local adult
population who are suffering from the effects of life-limiting and terminal
illnesses:
A 16-bed Inpatient
unit providing 24-hour medical and nursing care.
Hospice at
Home Service - supports people who
want to end their days in their own home by providing the support and symptom
management they need to be able to do so.
A Day
Therapies Centre for up to 16 patients, 4-days-a-week, offering
complementary therapies (e.g. reflexology, aromatherapy and massage);
creative and beauty therapies, social activities and clinical support.
Community
Service - provides specialist
palliative care and support to patients and families in their own homes
A 24-hour Palliative
Care Advice Line for patients, families, carers and health professionals.
Bereavement Support for relatives following loss.
Counselling
Services for patients, carers and
relatives, provided by a qualified therapist.
An Education
Unit - an in-house training facility for hospice staff and local health and
social care professionals, with the main focus of training being on the
Springhill Palliative Care Education Passport' (SPCEP) which ensures that core
palliative care skills are taught to all grades of staff.
Job description
Job responsibilities
AIM
m
To oversee the efficient working of
Reception, working with and supporting the volunteer helpers.
m
To provide administrative support to
the Nursing and Psychological & Supportive Care Teams.
m To
provide an administrative service within the Hospice.
TASKS
Some
key tasks are listed below. The list is not exhaustive.
1.To
carry out administrative duties for the Nursing Services Team, to include:
maintaining
adequate stocks of
documentation;
general
word processing using Microsoft Office;
filing,
photocopying, faxing.
2.
To
carry out administrative duties for the Psychological & Supportive Care
Team, to include:
maintaining
adequate stocks;
making
up of files;
inputting
and checking data in iCare, the Hospices patient record system;
general
word processing using Microsoft Office;
phone-calls,
filing and photocopying.
3.
To
oversee the efficient working of Reception, working with and supporting the
volunteer helpers.
4.
To
provide general administrative support within the Hospice, as requested by the Corporate
Services Manager.
5.
In
conjunction with the Corporate Services Manager, set up processes/procedures for
new and developing services, and review and maintain those that already exist.
GENERAL
m To read,
understand and comply with all Hospice policies and procedures, applying the
principles appropriate to the role.
m To be aware
of individual specific responsibilities in respect of the Safeguarding of
Vulnerable Adults, in relation to the role.
The above is a guide to duties required of the
post. It will be reviewed from time to
time, depending on the needs of the service, by the line manager and
postholder.
Springhill
Hospice is a registered charity. All staff members are expected to contribute
to fundraising activities for the benefit of the Hospice.
Springhill
Hospice is an equal opportunities employer and has a No Smoking Policy.
Some posts are
subject to a Disclosure & Barring Service/POVA check. If you require more
information on this please refer to www.homeoffice.gove.uk/dbs
Job description
Job responsibilities
AIM
m
To oversee the efficient working of
Reception, working with and supporting the volunteer helpers.
m
To provide administrative support to
the Nursing and Psychological & Supportive Care Teams.
m To
provide an administrative service within the Hospice.
TASKS
Some
key tasks are listed below. The list is not exhaustive.
1.To
carry out administrative duties for the Nursing Services Team, to include:
maintaining
adequate stocks of
documentation;
general
word processing using Microsoft Office;
filing,
photocopying, faxing.
2.
To
carry out administrative duties for the Psychological & Supportive Care
Team, to include:
maintaining
adequate stocks;
making
up of files;
inputting
and checking data in iCare, the Hospices patient record system;
general
word processing using Microsoft Office;
phone-calls,
filing and photocopying.
3.
To
oversee the efficient working of Reception, working with and supporting the
volunteer helpers.
4.
To
provide general administrative support within the Hospice, as requested by the Corporate
Services Manager.
5.
In
conjunction with the Corporate Services Manager, set up processes/procedures for
new and developing services, and review and maintain those that already exist.
GENERAL
m To read,
understand and comply with all Hospice policies and procedures, applying the
principles appropriate to the role.
m To be aware
of individual specific responsibilities in respect of the Safeguarding of
Vulnerable Adults, in relation to the role.
The above is a guide to duties required of the
post. It will be reviewed from time to
time, depending on the needs of the service, by the line manager and
postholder.
Springhill
Hospice is a registered charity. All staff members are expected to contribute
to fundraising activities for the benefit of the Hospice.
Springhill
Hospice is an equal opportunities employer and has a No Smoking Policy.
Some posts are
subject to a Disclosure & Barring Service/POVA check. If you require more
information on this please refer to www.homeoffice.gove.uk/dbs
Person Specification
Qualifications
Essential
- GCSE (or equivalent) in English Language and Maths at Grade C or above.
Desirable
- ECDL Qualification.
- Word Processing (40 wpm)
Knowledge and Skills
Essential
- Excellent Telephone Manner.
- Well-developed IT skills, proficient in the use of Microsoft Office.
- Excellent communication skills, both written and verbal.
- Excellent organisational and time-management skills with the ability to prioritise and juggle conflicting demands.
- Ability to use initiative and work with minimal supervision.
- Ability to demonstrate and understand the importance of confidentiality.
Experience
Essential
- Previous experience of Reception Work
- Previous administrative experience
Desirable
- Previous administrative experience gained within a healthcare setting
Person Specification
Qualifications
Essential
- GCSE (or equivalent) in English Language and Maths at Grade C or above.
Desirable
- ECDL Qualification.
- Word Processing (40 wpm)
Knowledge and Skills
Essential
- Excellent Telephone Manner.
- Well-developed IT skills, proficient in the use of Microsoft Office.
- Excellent communication skills, both written and verbal.
- Excellent organisational and time-management skills with the ability to prioritise and juggle conflicting demands.
- Ability to use initiative and work with minimal supervision.
- Ability to demonstrate and understand the importance of confidentiality.
Experience
Essential
- Previous experience of Reception Work
- Previous administrative experience
Desirable
- Previous administrative experience gained within a healthcare setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
