Job summary
We are looking for an enthusiastic and motivated Volunteer Coordinator, who will play a key role in the recruitment, induction, training and retention of our volunteers. You will help develop the volunteer experience across the Hospice, and in particular the volunteering roles which support our clinical services.
You will be able to work on your own initiative, with strong organisational and interpersonal skills. You will also be able to demonstrate good written and verbal communication skills, including the ability to give presentations to groups of people. Previous experience of working with, supervising and developing volunteers is preferred but not essential.
Working as part of a wider, friendly and committed staff team, this role presents an exciting opportunity to play an active part in ensuring ongoing support to those who volunteer for our much-loved Hospice.
Candidates must be able to demonstrate their eligibility to work in the UK.
Main duties of the job
The role of Volunteer Coordinator supports the development of volunteering roles at The Shakespeare Hospice, ensuring the contribution of our volunteers is maximised and celebrated. You will work with the Head of People and Workforce, and clinical teams, to develop, implement and evaluate processes for recruitment, onboarding and training of volunteers.
You will work with clinical staff to develop and implement processes for matching the skills, competence and availability of volunteers with the needs of patients on a day to day basis.
You will play an active role in the development, delivery and evaluation of training for volunteers, including face to face training.
You will take a proactive lead providing encouragement, feedback and pastoral support to volunteers. Also supporting the development of ways to acknowledge and celebrate the contribution of volunteers, such as recognition of long service and nomination for local and national awards as appropriate.
About us
The Shakespeare Hospice, based in Stratford upon Avon, offers a diverse range of services to patients, and their families/carers across South Warwickshire and surrounding areas. The Hospice is not just about end-of-life care, we provide support and compassion alongside our patients and their families throughout their journey from diagnosis through to treatment, and survivorship.
Patients and their families can access one or more specialised services; day hospice, hospice at home, adult and children's counselling for pre and post bereavement, transitional care for terminally ill 16-24 year olds, and provide spiritual, emotional and complementary therapies.
Staff benefits include:
- Generous annual leave entitlement 35 days including statutory bank holidays, rising to 37 days after 5 years continuous service and 39 days after 10 years continuous service (pro rata for part time)
- Contributory pension scheme, to include NHS pension (subject to eligibility)
- Free on-site car parking
- Family friendly policies, including enhanced maternity, adoption and paternity pay
- Occupational sick pay
- Free 24-hour confidential advice and support via our Employee Assistance Programme
- Flexible working
- Staff Wellbeing Programme
- A comprehensive induction plan
- Training and development opportunities for staff where relevant to role
- Free eye tests
Job description
Job responsibilities
Volunteer Coordinator
Responsible to: Head of People and Workforce
Accountable to: Chief Executive Officer
Salary: £26,372 - £30,256 per annum, depending on experience
Hours: 30 to 37.5 hours per week
Summary of role
To support the development of volunteering roles at The Shakespeare Hospice, ensuring the contribution of our volunteers is maximised and celebrated. To coordinate the recruitment, induction, training and retention of volunteers, supporting the volunteer experience across the Hospice. It is envisaged that the post holder will take particular responsibility for clinical volunteering roles which support Hospice activities and also the Compassionate Neighbours roles. To actively promote The Shakespeare Hospice as the place of choice for volunteering in South Warwickshire.
There will be a requirement to support some elements of clinical administration across services which will involve developing a working understanding of the EMIS (Electronic Patient Record) system.
Responsibilities:
- To work with the Head of People and Workforce, and the clinical teams as appropriate, to develop, implement and evaluate processes for recruitment, onboarding and training of volunteers, ensuring that volunteers are welcomed to the team and effectively inducted and trained to maximise their contribution.
- To work closely with clinical staff to develop and implement processes for matching the skills, competence and availability of volunteers with the needs of patients on a day-to-day basis. This will include a simple assessment process of need for the Compassionate Neighbours which may require visiting patients/clients homes.
To play an active role in the development, delivery and evaluation of training for volunteers, including face to face training.
- To support the process of maintaining volunteer records, ensuring that all administrative processes are followed in accordance with Data Protection regulations. This includes ensuring that records are kept to evidence training completed for compliance and reporting purposes.
- To ensure the volunteer experience is the highest quality, liaising with the Head of People and Workforce and other managers of volunteers to enhance recruitment, training and management practices to support and engaged and committed volunteer workforce. As part of this, to deliver training to volunteers as required.
- To take a proactive lead in the process of arranging and facilitating regular meetings with volunteers, providing encouragement, feedback and pastoral support.
- To work with the Head of People and Workforce to review all processes and procedures for volunteering in the hospice, ensuring that volunteers have access to the relevant information and that appropriate risk assessments are in place.
- To support the Head of People and Workforce in the development of ways to acknowledge and celebrate the contribution of our volunteers, such as recognition of long service and nomination for local and national awards as appropriate.
- To promote The Shakespeare Hospice as a place of choice for volunteering in South Warwickshire by attending external events and building relationships in the community to attract and recruit a diverse range of volunteers.
- To support the Head of People and Workforce in the evaluation of the experience of volunteers, e.g. through engagement surveys, volunteer forums etc, developing and implementing action plans as appropriate.
- To be a point of contact for volunteers, and support volunteers and managers with any complaints or concerns which may arise during the course of volunteering.
- Take a proactive role in the development of new volunteering opportunities across the hospice.
- To provide administrative support to the clinical teams as required in line with the volunteer role. This may include basic referral information collection and communicating with a range of people in often emotionally challenging circumstances.
- Provide support where required with the EMIS system, helping to manage general user problems and queries related to EMIS, with support from the IT department.
- Utilise EMIS as part of the volunteer coordinator role in relation to patient/client information and data recording.
Other Responsibilities:
Adhere to all hospice policies and procedures.
Undertake all mandatory training as required.
Participate in the annual appraisal programme and regular performance reviews as required.
Develop and maintain good working relationships by working collaboratively with internal and external stakeholders such as clinical services, retail, income generation, support staff and external agencies/providers and supporters.
Promote the work of the hospice, reflecting the hospice vision and values.
Undertake any other duties commensurate with the post, as requested by your line manager/senior management.
Job description
Job responsibilities
Volunteer Coordinator
Responsible to: Head of People and Workforce
Accountable to: Chief Executive Officer
Salary: £26,372 - £30,256 per annum, depending on experience
Hours: 30 to 37.5 hours per week
Summary of role
To support the development of volunteering roles at The Shakespeare Hospice, ensuring the contribution of our volunteers is maximised and celebrated. To coordinate the recruitment, induction, training and retention of volunteers, supporting the volunteer experience across the Hospice. It is envisaged that the post holder will take particular responsibility for clinical volunteering roles which support Hospice activities and also the Compassionate Neighbours roles. To actively promote The Shakespeare Hospice as the place of choice for volunteering in South Warwickshire.
There will be a requirement to support some elements of clinical administration across services which will involve developing a working understanding of the EMIS (Electronic Patient Record) system.
Responsibilities:
- To work with the Head of People and Workforce, and the clinical teams as appropriate, to develop, implement and evaluate processes for recruitment, onboarding and training of volunteers, ensuring that volunteers are welcomed to the team and effectively inducted and trained to maximise their contribution.
- To work closely with clinical staff to develop and implement processes for matching the skills, competence and availability of volunteers with the needs of patients on a day-to-day basis. This will include a simple assessment process of need for the Compassionate Neighbours which may require visiting patients/clients homes.
To play an active role in the development, delivery and evaluation of training for volunteers, including face to face training.
- To support the process of maintaining volunteer records, ensuring that all administrative processes are followed in accordance with Data Protection regulations. This includes ensuring that records are kept to evidence training completed for compliance and reporting purposes.
- To ensure the volunteer experience is the highest quality, liaising with the Head of People and Workforce and other managers of volunteers to enhance recruitment, training and management practices to support and engaged and committed volunteer workforce. As part of this, to deliver training to volunteers as required.
- To take a proactive lead in the process of arranging and facilitating regular meetings with volunteers, providing encouragement, feedback and pastoral support.
- To work with the Head of People and Workforce to review all processes and procedures for volunteering in the hospice, ensuring that volunteers have access to the relevant information and that appropriate risk assessments are in place.
- To support the Head of People and Workforce in the development of ways to acknowledge and celebrate the contribution of our volunteers, such as recognition of long service and nomination for local and national awards as appropriate.
- To promote The Shakespeare Hospice as a place of choice for volunteering in South Warwickshire by attending external events and building relationships in the community to attract and recruit a diverse range of volunteers.
- To support the Head of People and Workforce in the evaluation of the experience of volunteers, e.g. through engagement surveys, volunteer forums etc, developing and implementing action plans as appropriate.
- To be a point of contact for volunteers, and support volunteers and managers with any complaints or concerns which may arise during the course of volunteering.
- Take a proactive role in the development of new volunteering opportunities across the hospice.
- To provide administrative support to the clinical teams as required in line with the volunteer role. This may include basic referral information collection and communicating with a range of people in often emotionally challenging circumstances.
- Provide support where required with the EMIS system, helping to manage general user problems and queries related to EMIS, with support from the IT department.
- Utilise EMIS as part of the volunteer coordinator role in relation to patient/client information and data recording.
Other Responsibilities:
Adhere to all hospice policies and procedures.
Undertake all mandatory training as required.
Participate in the annual appraisal programme and regular performance reviews as required.
Develop and maintain good working relationships by working collaboratively with internal and external stakeholders such as clinical services, retail, income generation, support staff and external agencies/providers and supporters.
Promote the work of the hospice, reflecting the hospice vision and values.
Undertake any other duties commensurate with the post, as requested by your line manager/senior management.
Person Specification
Qualifications
Essential
- Level 3, or above, qualification in a relevant subject (e.g. HR or business administration) or equivalent experience
Desirable
- Volunteer management qualification
- Supervisory/Leadership qualification
Experience
Essential
- Working knowledge of legislation and best practice relating to volunteering, including data protection, safeguarding and health and safety
- An understanding of the health and social care environment
- Experience of working with databases / electronic records
Desirable
- Experience of working with, supervising and developing volunteers
- Experience of training coordination and delivery
Other job requirements
Essential
- Full driving UK driving licence
- A willingness to work outside of normal hours on occasions
Knowledge and Skills
Essential
- Strong interpersonal skills, with the ability to build relationships with a wide range of people
- Highly organised, with the ability to manage own workload and priorities and to work as part of a team
- Excellent communication skills, both written and verbal
- Good IT skills with competency around using Microsoft packages and familiarity with the use of databases
- High degree of motivation, commitment and the ability to use own initiative
- Good time management and organisational skills with the ability to prioritise and multi-task
- Ability to deal with difficult situations and provide a friendly, objective service
- Confident to represent the hospice at external events
- Able to deal sensitively and appropriately with confidential and sensitive data
- Ability to work independently and with professional discretion
- Effectively manage time and workload
- Willingness to adhere to all organisational policies and procedures
- Ability to demonstrate hospice values and act as a role model and advocate.
Person Specification
Qualifications
Essential
- Level 3, or above, qualification in a relevant subject (e.g. HR or business administration) or equivalent experience
Desirable
- Volunteer management qualification
- Supervisory/Leadership qualification
Experience
Essential
- Working knowledge of legislation and best practice relating to volunteering, including data protection, safeguarding and health and safety
- An understanding of the health and social care environment
- Experience of working with databases / electronic records
Desirable
- Experience of working with, supervising and developing volunteers
- Experience of training coordination and delivery
Other job requirements
Essential
- Full driving UK driving licence
- A willingness to work outside of normal hours on occasions
Knowledge and Skills
Essential
- Strong interpersonal skills, with the ability to build relationships with a wide range of people
- Highly organised, with the ability to manage own workload and priorities and to work as part of a team
- Excellent communication skills, both written and verbal
- Good IT skills with competency around using Microsoft packages and familiarity with the use of databases
- High degree of motivation, commitment and the ability to use own initiative
- Good time management and organisational skills with the ability to prioritise and multi-task
- Ability to deal with difficult situations and provide a friendly, objective service
- Confident to represent the hospice at external events
- Able to deal sensitively and appropriately with confidential and sensitive data
- Ability to work independently and with professional discretion
- Effectively manage time and workload
- Willingness to adhere to all organisational policies and procedures
- Ability to demonstrate hospice values and act as a role model and advocate.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
