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Talke Clinic

Medical Receptionist/Administrator

The closing date is 07 May 2026

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Job summary

We are looking for a friendly, organised, and proactive Receptionist/Administrator to join our busy and supportive General Practice team. This is a key front-line role where you will be the first point of contact for our patients, providing a professional and welcoming service both in person and over the phone.

Working in a fast-paced but friendly environment, you will play an important part in ensuring the smooth day-to-day running of the practice. While previous GP experience and knowledge of EMIS Web would be an advantage, full training will be provided for the right candidate.

This is a great opportunity for someone who enjoys working with people, thrives in a team setting, and is looking to build a rewarding career within primary care.

Main duties of the job

  • Provide a professional and welcoming reception service to patients and visitors
  • Manage appointment bookings, cancellations, and queries
  • Handle telephone and face-to-face enquiries efficiently and sensitively
  • Maintain accurate patient records using clinical systems
  • Support the practice team with general administrative duties

  • Ensure confidentiality is maintained at all times

    • About us

    We are a team of friendly and supportive receptionists, working together with office administrators, management and GP's in a busy and caring surgery.

    Details

    Date posted

    07 April 2026

    Pay scheme

    Other

    Salary

    Depending on experience

    Contract

    Permanent

    Working pattern

    Full-time, Flexible working

    Reference number

    A6005-26-0000

    Job locations

    Talke Clinic

    High Street

    Talke Pits

    Stoke-on-trent

    ST7 1QQ


    Job description

    Job responsibilities

    The Receptionist/Administrator is responsible for providing a high-quality, patient-focused reception and administrative service within the practice. As the first point of contact, the post holder will ensure all patients and visitors receive a courteous, efficient, and professional service.

    Key Responsibilities

    • Greet patients and visitors in a friendly and professional manner
    • Answer incoming telephone calls, dealing with enquiries efficiently and appropriately
    • Book, amend, and cancel patient appointments using the clinical system
    • Register new patients and maintain accurate patient records
    • Process prescriptions in line with practice procedures
    • Handle incoming and outgoing correspondence, including emails and letters
    • Support clinicians and the wider practice team with administrative tasks
    • Maintain confidentiality of patient information at all times in line with GDPR and practice policies
    • Manage patient queries and direct them to the appropriate service or clinician
    • Ensure the reception area is kept tidy and presentable

    Job description

    Job responsibilities

    The Receptionist/Administrator is responsible for providing a high-quality, patient-focused reception and administrative service within the practice. As the first point of contact, the post holder will ensure all patients and visitors receive a courteous, efficient, and professional service.

    Key Responsibilities

    • Greet patients and visitors in a friendly and professional manner
    • Answer incoming telephone calls, dealing with enquiries efficiently and appropriately
    • Book, amend, and cancel patient appointments using the clinical system
    • Register new patients and maintain accurate patient records
    • Process prescriptions in line with practice procedures
    • Handle incoming and outgoing correspondence, including emails and letters
    • Support clinicians and the wider practice team with administrative tasks
    • Maintain confidentiality of patient information at all times in line with GDPR and practice policies
    • Manage patient queries and direct them to the appropriate service or clinician
    • Ensure the reception area is kept tidy and presentable

    Person Specification

    Qualifications

    Essential

    • Excellent customer service and communication skills
    • Ability to work effectively within a busy but friendly team
    • Good IT skills and ability to learn new systems
    • Flexible approach to work, including covering holidays and sickness
    • Ability to remain calm and professional under pressure

    Desirable

    • Previous experience working in a GP surgery or healthcare setting
    • Familiarity with EMIS Web clinical system
    Person Specification

    Qualifications

    Essential

    • Excellent customer service and communication skills
    • Ability to work effectively within a busy but friendly team
    • Good IT skills and ability to learn new systems
    • Flexible approach to work, including covering holidays and sickness
    • Ability to remain calm and professional under pressure

    Desirable

    • Previous experience working in a GP surgery or healthcare setting
    • Familiarity with EMIS Web clinical system

    Employer details

    Employer name

    Talke Clinic

    Address

    Talke Clinic

    High Street

    Talke Pits

    Stoke-on-trent

    ST7 1QQ


    Employer's website

    https://www.talkeclinic.nhs.uk/ (Opens in a new tab)

    Employer details

    Employer name

    Talke Clinic

    Address

    Talke Clinic

    High Street

    Talke Pits

    Stoke-on-trent

    ST7 1QQ


    Employer's website

    https://www.talkeclinic.nhs.uk/ (Opens in a new tab)

    Employer contact details

    For questions about the job, contact:

    Practice Manager

    Dianne James

    Dianne.James@staffs.nhs.uk

    Details

    Date posted

    07 April 2026

    Pay scheme

    Other

    Salary

    Depending on experience

    Contract

    Permanent

    Working pattern

    Full-time, Flexible working

    Reference number

    A6005-26-0000

    Job locations

    Talke Clinic

    High Street

    Talke Pits

    Stoke-on-trent

    ST7 1QQ


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