Job summary
If you are
looking for a new challenge, are enthusiastic, self-motivated, and well
organised, and keen to develop your skills in a structured and supportive
environment you may be interested in joining our small team of PCN General
Practice Assistants.
This role works closely with general practice clinicians to support the
smooth running of clinics by performing more routine administrative and
clinical tasks to free up time for GPs and other clinicians to focus on patients.
Main duties of the job
- sorting clinical post for the GP to
action and signposting to others e.g. PCN Clinical Pharmacists;
- extracting information from clinical
letters to be coded and added to patient medical records;
- arranging appointments, referrals, tests
and follow-up appointments for patients;
- preparing patients to see the GP, taking
a brief clinical history and performing basic assessments;
- testing urine, taking blood pressure,
ECGs, and phlebotomy;
- completing basic administration for the
GP to approve and sign documents e.g. insurance and
benefits agency forms, etc.
- explaining treatment procedures to
patients;
- helping the GP liaise with outside
agencies e.g. contacting the hospital to get hold of an on-call
doctor for the GP to ask advice or
arrange admission enabling the GP to continue with
their consultations, etc.
About us
The Claypath and University Medical Group is a
well organised, successful, and forward thinking General Medical Services (GMS)
training practice which operates as a single practice Primary Care
Network. The practice has a list size of
over 34,000 patients, half of whom are students and staff from the University
of Durham.
The practice is contracted to provide essential general medical
services for our patients. Additional services include cervical
screening, contraceptive services, vaccination and immunisation, child health
surveillance, and maternity services. Enhanced service provision includes
minor surgery, extended hours, care/support for patients with a learning
disability, and vasectomies.
PCN services include podiatry, first contact physiotherapy, social
prescribing, clinical pharmacy, mental health, care coordination.
Job description
Job responsibilities
The
GP Assistant will:
Sort clinical post for the
GP to action and signpost documents to others e.g. PCN Clinical Pharmacists;
Extract information from
clinical letters to be coded and added to patient medical
records;
Arrange appointments,
referrals, tests and follow-up appointments for patients;
Complete basic
administration for the GP to approve and sign documents e.g.
insurance and benefits agency forms, etc.
Clinical
Prepare patients to see the
GP, taking a brief clinical history and performing basic assessments;
Test urine, taking blood
pressure, ECGs, and phlebotomy;
Explain treatment
procedures to patients;
Help the GP liaise with
outside agencies e.g. contacting the hospital to get hold of an on-call doctor
for the GP to ask advice or arrange admission enabling the GP to continue with
their consultations, etc.
Support the GP with
immunisations/wound care.
Additional tasks:
Other duties as dictated by changes in the Primary Care
Network and the Claypath and University Medical Group.
Job description
Job responsibilities
The
GP Assistant will:
Sort clinical post for the
GP to action and signpost documents to others e.g. PCN Clinical Pharmacists;
Extract information from
clinical letters to be coded and added to patient medical
records;
Arrange appointments,
referrals, tests and follow-up appointments for patients;
Complete basic
administration for the GP to approve and sign documents e.g.
insurance and benefits agency forms, etc.
Clinical
Prepare patients to see the
GP, taking a brief clinical history and performing basic assessments;
Test urine, taking blood
pressure, ECGs, and phlebotomy;
Explain treatment
procedures to patients;
Help the GP liaise with
outside agencies e.g. contacting the hospital to get hold of an on-call doctor
for the GP to ask advice or arrange admission enabling the GP to continue with
their consultations, etc.
Support the GP with
immunisations/wound care.
Additional tasks:
Other duties as dictated by changes in the Primary Care
Network and the Claypath and University Medical Group.
Person Specification
Skills
Essential
- Excellent communication skills (written and oral) including the ability to listen
- Strong and confident IT skills including MS Office and databases
- Excellent administrative skills working under own initiative at times
- Effective time management skills, often in a fast paced environment
- Proven problem solving and analytical skills
- Ability to adapt to changing situations and changing needs of the service
- Excellent customer care skills
- Motivated to achieve good outcomes for patients
- Able to follow policies and procedures effectively
- Able to maintain confidentiality
Desirable
- Knowledge of GP clinical systems SystmOne
Personal Qualities
Essential
- Polite and confident with good customer care skills remaining calm under pressure
- Caring, sensitive and empathetic sensitive to patients' life stages, concerns and problems
- Self-motivated, reliable, and dedicated
- Excellent interpersonal skills
- Motivated and proactive
- Polite & confident with good customer care skills remaining calm under pressure
- Ability to use initiative and judgement
- High levels of integrity and loyalty
- Ability to work under pressure
Experience
Essential
- Experience of managing a complex administrative role
Desirable
- Experience working with the general public in a similar role
- Experience working in a health care setting
- Experience working in the NHS/Primary Care General Practice setting
- Understanding of community services and personalised care
- Experience of producing agendas and minutes for meetings
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
Person Specification
Skills
Essential
- Excellent communication skills (written and oral) including the ability to listen
- Strong and confident IT skills including MS Office and databases
- Excellent administrative skills working under own initiative at times
- Effective time management skills, often in a fast paced environment
- Proven problem solving and analytical skills
- Ability to adapt to changing situations and changing needs of the service
- Excellent customer care skills
- Motivated to achieve good outcomes for patients
- Able to follow policies and procedures effectively
- Able to maintain confidentiality
Desirable
- Knowledge of GP clinical systems SystmOne
Personal Qualities
Essential
- Polite and confident with good customer care skills remaining calm under pressure
- Caring, sensitive and empathetic sensitive to patients' life stages, concerns and problems
- Self-motivated, reliable, and dedicated
- Excellent interpersonal skills
- Motivated and proactive
- Polite & confident with good customer care skills remaining calm under pressure
- Ability to use initiative and judgement
- High levels of integrity and loyalty
- Ability to work under pressure
Experience
Essential
- Experience of managing a complex administrative role
Desirable
- Experience working with the general public in a similar role
- Experience working in a health care setting
- Experience working in the NHS/Primary Care General Practice setting
- Understanding of community services and personalised care
- Experience of producing agendas and minutes for meetings
Qualifications
Essential
- Good standard of education with excellent literacy and numeracy skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
