Medical Receptionist

Job description

Job responsibilities

Key responsibilities include:

• Answering telephone calls in a courteous and helpful manner from patients and other healthcare services on our busy switchboard, ensuring calls are dealt with quickly and carefully, and are documented and redirected when necessary. Awareness must be maintained that often patients may be anxious or distressed and must be dealt with the utmost sensitivity and respect.

• Ensure effectiveness of appointment system by booking, amending, and cancelling appointments, including searching our appointment systems for suitable appointments

• Greeting patients and visitors to the practice

• Responding to queries from patients and other staff, including GPs, nurses and medical secretaries or refer to appropriate person

• Provide non-clinical information to patients and families, where necessary, including cancellation of appointments.

• Deal with and process all types of patient referrals liaising directly with General Practitioners, Patient services staff including medical staff from other areas.

• Ensure requirements for repeat prescriptions are actioned in accordance with Practice policy and procedures

• General office administration, including scanning, making outbound calls to patients, electronic filing and faxing.

• Liaise in a professional manner with each member of the team, providing relevant information.

• Maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to all internal and external customers. The successful candidate will have previous experience of working with the general public, have excellent communication skills and be smart, polite and confident. You will also possess a strong team ethos, will be friendly and able to convey a positive image of the practice to patients and Partners and will be ready to work with our existing reception team. The role will be challenging and rewarding and will provide the opportunity for advancement and development. Full training will be given.

Person Specification

Experience

Essential

• Experience in customer services role

Desirable

• Experience of working in primary care
• Experience of working in a GP practice

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• Relevant experience and qualification (Reception / Administration)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Churchtown Medical Centre

Address

Churchtown Medical Centre

137 Cambridge Road

Southport

Merseyside

PR9 7LT

Employer's website

https://www.churchtownmc.nhs.uk/ (Opens in a new tab)