Job summary
We are seeking a friendly, professional and efficient receptionist to join our busy GP surgery. As the first point of contact for our patients, you will play a crucial role in providing excellent patient care while managing a variety of administrative tasks, booking appointments, and dealing with enquiries. This role requires strong organisational skills, attention to detail, and the ability to handle multiple tasks efficiently in a busy office environment.
Main duties of the job
- Greet and assist patients in person and over the phone in a warm and professional manner.
- Manage appointment bookings, cancellations, and re-scheduling using the practice system.
- Deal with patient enquiries, providing accurate information and directing them to the appropriate healthcare professional.
- Manage incoming correspondence, including emails and postal mail.
- Assist with administrative tasks, including scanning, filing and updating patient records.
- Process repeat prescriptions and liaise with pharmacies as required.
- Perform data entry tasks accurately and efficiently.
- Maintain confidentiality and handle sensitive patient information in line with GDPR and practice policies.
- Ensure the reception area is tidy, organised and welcoming.
About us
Join our friendly team of staff, who take pride in delivering a high quality of care to our patients.
We operate from a new, modern, purpose-built integrated care centre and provide high quality care to over 7000 patients. We are a high achieving, well organised practice and currently use the vision clinical system and will soon be migrating to EMIS web.
We have a well-established, hard working, and professional multidisciplinary practice team of staff that include GPs, prescribing clinical practitioner, paramedic practitioner and a dedicated pharmacy team.
Job description
Job responsibilities
- Greet and assist patients in person and over the phone in a courteous and professional manner.
- Manage appointment bookings, cancellations, and rescheduling using the practice's system.
- Handle patient inquiries, providing accurate information and directing them to the appropriate healthcare professional.
- Process repeat prescriptions and liaise with pharmacies as required.
- Maintain confidentiality and handle sensitive patient information in line with GDPR and practice policies.
- Assist with administrative tasks, including scanning, filing, and updating patient records.
- Support clinicians and other staff members with operational needs.
- Ensure the reception area is tidy, organised and welcoming.
- Follow health and safety guidelines and adhere to infection control procedures.
Job description
Job responsibilities
- Greet and assist patients in person and over the phone in a courteous and professional manner.
- Manage appointment bookings, cancellations, and rescheduling using the practice's system.
- Handle patient inquiries, providing accurate information and directing them to the appropriate healthcare professional.
- Process repeat prescriptions and liaise with pharmacies as required.
- Maintain confidentiality and handle sensitive patient information in line with GDPR and practice policies.
- Assist with administrative tasks, including scanning, filing, and updating patient records.
- Support clinicians and other staff members with operational needs.
- Ensure the reception area is tidy, organised and welcoming.
- Follow health and safety guidelines and adhere to infection control procedures.
Person Specification
Qualifications
Essential
- GCSE level A-C achieved or equivalent.
- Competent IT skills.
Desirable
- Good standard of qualifications.
- Computer literate in Microsoft Office.
Experience
Essential
- Previous experience in a customer service or administrative role.
- Competent IT skills, including the ability to learn new software systems.
- Ability to handle confidential information with discretion.
- Strong communication and interpersonal skills.
- Ability to work efficiently in a busy and fast-paced environment.
Desirable
- Experience in healthcare or GP surgery setting.
- Understanding of medical terminology.
Person Specification
Qualifications
Essential
- GCSE level A-C achieved or equivalent.
- Competent IT skills.
Desirable
- Good standard of qualifications.
- Computer literate in Microsoft Office.
Experience
Essential
- Previous experience in a customer service or administrative role.
- Competent IT skills, including the ability to learn new software systems.
- Ability to handle confidential information with discretion.
- Strong communication and interpersonal skills.
- Ability to work efficiently in a busy and fast-paced environment.
Desirable
- Experience in healthcare or GP surgery setting.
- Understanding of medical terminology.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.