Job summary
The Operational Manager is responsible for the day today
operational leadership, coordination, and performance of the across a group of 3 practice sites. The post holder will oversee practice projects, workforce management,
service delivery, data reporting, and financial processes, ensuring the practices meet national, regional, and local contractual requirements. They will act as
a central point of contact for stakeholders, and partner
organisations, driving forward integrated care and service improvement across
the network.
Main duties of the job
Key Responsibilities
1. Operational Leadership & Management
2. Workforce Coordination
3. Service Delivery & Performance Monitoring
4. Financial Oversight
5. Stakeholder & Partnership Working
6. Project & Programme Management
7. Governance & Compliance
8. Communication & Engagement
About us
Southend Coastal Surgeries is dedicated to delivering
excellence in healthcare through its two branches, strategically located across
Thorpe Bay and North Shoebury Surgery.
We also manage Westcliff Medical Centre.
We provide a wide range of NHS primary care services,
striving to deliver the highest standards of medical and personal care. Your
treatment is always delivered in a clinically effective manner by the most
appropriate healthcare professional.
We are a proud training practices, supporting the nursing
and GP registrars on their training journey through to qualification.
Job description
Job responsibilities
1. Operational Leadership & Management
- Lead and coordinate all PCN operational functions to ensure smooth running of PCN services.
- Develop and implement processes to improve efficiency, workflow, and communication across practices.
- Provide leadership and oversight to ARRS staff and other PCN workforce members.
- Ensure compliance with PCN DES requirements and other contractual obligations.
2. Workforce Coordination
- Line manage and support PCN staff (e.g., care coordinators, pharmacists, paramedics, social prescribers).
- Oversee recruitment, induction, rotas, appraisals, and ongoing workforce planning.
- Support staff wellbeing, training, and development.
- Work with practices to forecast staffing needs and role expansion.
3. Service Delivery & Performance Monitoring
- Monitor performance against PCN DES, IIF, QOF-related indicators, and local transformation schemes.
- Produce regular reports and dashboards for the PCN Board and stakeholders.
- Lead quality improvement initiatives across the network.
- Ensure timely data reporting and accuracy of submissions.
4. Financial Oversight
- Work with finance leads to manage PCN budgets, claims, and funding streams.
- Track ARRS funding utilisation and ensure value for money.
- Support the preparation of financial forecasts, business cases, and investment plans.
5. Stakeholder & Partnership Working
- Act as the main operational liaison for the PCN with ICB representatives, community providers, local authorities, and voluntary sector partners.
- Build strong relationships with Practice Managers and support collaborative working.
- Represent the PCN at meetings, forums, and strategic groups.
6. Project & Programme Management
- Lead on PCN-wide projects including enhanced access, digital transformation, long-term condition management, and population health initiatives.
- Oversee timelines, deliverables, and evaluation of PCN programmes.
- Ensure that project risks are identified, monitored, and managed.
7. Governance & Compliance
- Support development and review of PCN policies, procedures, and governance structures.
- Oversee safeguarding compliance, risk management, and incident reporting for PCN-employed staff.
- Ensure compliance with data protection and IG requirements.
8. Communication & Engagement
- Maintain effective communication channels across the PCN, ensuring staff and practices are informed of updates, changes, and initiatives.
- Coordinate PCN-wide meetings, producing agendas, action logs, and minutes.
- Promote a culture of transparency, collaboration, and continuous improvement.
Job description
Job responsibilities
1. Operational Leadership & Management
- Lead and coordinate all PCN operational functions to ensure smooth running of PCN services.
- Develop and implement processes to improve efficiency, workflow, and communication across practices.
- Provide leadership and oversight to ARRS staff and other PCN workforce members.
- Ensure compliance with PCN DES requirements and other contractual obligations.
2. Workforce Coordination
- Line manage and support PCN staff (e.g., care coordinators, pharmacists, paramedics, social prescribers).
- Oversee recruitment, induction, rotas, appraisals, and ongoing workforce planning.
- Support staff wellbeing, training, and development.
- Work with practices to forecast staffing needs and role expansion.
3. Service Delivery & Performance Monitoring
- Monitor performance against PCN DES, IIF, QOF-related indicators, and local transformation schemes.
- Produce regular reports and dashboards for the PCN Board and stakeholders.
- Lead quality improvement initiatives across the network.
- Ensure timely data reporting and accuracy of submissions.
4. Financial Oversight
- Work with finance leads to manage PCN budgets, claims, and funding streams.
- Track ARRS funding utilisation and ensure value for money.
- Support the preparation of financial forecasts, business cases, and investment plans.
5. Stakeholder & Partnership Working
- Act as the main operational liaison for the PCN with ICB representatives, community providers, local authorities, and voluntary sector partners.
- Build strong relationships with Practice Managers and support collaborative working.
- Represent the PCN at meetings, forums, and strategic groups.
6. Project & Programme Management
- Lead on PCN-wide projects including enhanced access, digital transformation, long-term condition management, and population health initiatives.
- Oversee timelines, deliverables, and evaluation of PCN programmes.
- Ensure that project risks are identified, monitored, and managed.
7. Governance & Compliance
- Support development and review of PCN policies, procedures, and governance structures.
- Oversee safeguarding compliance, risk management, and incident reporting for PCN-employed staff.
- Ensure compliance with data protection and IG requirements.
8. Communication & Engagement
- Maintain effective communication channels across the PCN, ensuring staff and practices are informed of updates, changes, and initiatives.
- Coordinate PCN-wide meetings, producing agendas, action logs, and minutes.
- Promote a culture of transparency, collaboration, and continuous improvement.
Person Specification
Skills & Competencies
Essential
- Excellent organisational and time management skills.
- Strong interpersonal, communication, and negotiation abilities.
- Ability to interpret data and produce performance reports.
- High level of IT literacy (Office 365, data platforms).
- Ability to work independently and make informed decisions.
- Strong problem-solving skills and adaptability.
Experience
Essential
- Experience in primary care, NHS, or healthcare management.
- Operational or project management experience in a complex environment.
- Experience leading teams and managing staff.
- Budget management or financial monitoring experience
Personal Attributes
Essential
- Motivated, proactive, and solution-focused.
- Able to build positive working relationships across multiple organisations.
- Committed to supporting high-quality patient care.
- Professional, confidential, and resilient under pressure.
Qualifications
Essential
- Degree-level education or equivalent experience
- Management/leadership qualification
Desirable
- Project management training (e.g., PRINCE2)
Person Specification
Skills & Competencies
Essential
- Excellent organisational and time management skills.
- Strong interpersonal, communication, and negotiation abilities.
- Ability to interpret data and produce performance reports.
- High level of IT literacy (Office 365, data platforms).
- Ability to work independently and make informed decisions.
- Strong problem-solving skills and adaptability.
Experience
Essential
- Experience in primary care, NHS, or healthcare management.
- Operational or project management experience in a complex environment.
- Experience leading teams and managing staff.
- Budget management or financial monitoring experience
Personal Attributes
Essential
- Motivated, proactive, and solution-focused.
- Able to build positive working relationships across multiple organisations.
- Committed to supporting high-quality patient care.
- Professional, confidential, and resilient under pressure.
Qualifications
Essential
- Degree-level education or equivalent experience
- Management/leadership qualification
Desirable
- Project management training (e.g., PRINCE2)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
