Job summary
We are looking for a friendly, professional, and highly organised GP Receptionist to join our small practice. As the first point of contact for our patients, you will provide excellent customer service, handle appointment bookings, and support the day-to-day administration of the practice.
What Were Looking For:
- Excellent communication and interpersonal skills.
- Strong organisational abilities and attention to detail
- Ability to work under pressure in a fast-paced environment
- Good IT skills and familiarity with EMIS Web is desirable
but not essential.
- A compassionate and patient-focused approach.
- Previous experience in a GP Practice is essential
Main duties of the job
Act as the first point of contact for clinicians, staff, patients, carers, and external service providers, handling sensitive inquiries with professionalism to ensure a satisfactory resolution.Answer incoming calls and emails, efficiently managing requests for information.Oversee patient flow within the practice, using triage processes to direct patients to the most appropriate healthcare professional.Booking appointments and clinics as required, ensuring deadlines are met.Maintain and update patient records accurately and in a timely manner.Handle incoming and outgoing correspondence, applying relevant clinical SNOMED-codes to patient records where necessary.Ensure effective handover of reception and administrative tasks to maintain continuity of service.Assist with patient recall processes, providing proactive support to those with long-term health conditions.Create referrals using e-RS system and any other software
About us
Little Lever Health Centre 2 is a team of Single GP, 1 HCA , PN, GPA, 5 Reception Staff and 2 Practice Managers. MSK Practitioner, Mental Health Practitioner, Paramedic and PCN GP form part of our ARRS team.
An exciting opportunity has arisen to join our small Practice delivering GP services to the local population of approximately 3000 patients. We are an EMIS Web practice. Applicants applying for this position must be flexible to cover annual leave and sickness if required. The successful candidate will be required to work morning and afternoons shift during the week.
Job description
Job responsibilities
- Handling telephone, face to face requests for appointments, visits, queries and updating the computerised clinical system as appropriate.
- Booking in patients when they arrive at the surgery and directing patients to the appropriate healthcare professional within the Practice, e.g. Doctor, Practice Nurse, Assistant Practitioner.
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. All visitor entries should be logged in the Visitors book.
- Helping new patients register with the surgery providing the necessary paperwork and checking returned paperwork is complete.
- Using your own judgment and communication skills to ensure that patients with no prior appointment who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary registration and ensure procedures are followed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Enter requests for home visits on Appointment System ensuring careful recording of all relevant details.
- Processing of repeat prescriptions, acute requests in line with protocol and ensure that they are ready for collection within 48 hours by the patient.
- Recall of patients via phone call/ SMS or letter for the Reviews, Cytology recalls and immunisations, as appropriate and relevant.
- Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same, and to record accurately all monies received in the designated book.
- Scanning letters and Processing of any correspondence (workflow) to ensuring practice records are up to date
- Ensure that all new patients are registered onto the computer system promptly and accurately. Also ensuring deductions are carried out in a timely manner.
- Undertake any other additional duties appropriate to the post as requested by the Management
- Receiving and documenting requests for non-NHS services such as medicals, HGV medicals, travel claim forms, insurance forms, etc
- Any other duties deemed necessary for role.
- Patient notes and correspondence:
- Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
- Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.
End of Day Duties:
- Ensure the telephone system is operational at the beginning of each day and switched over to night service and answer phone operational at the end of the day with the correct announcement.
Job description
Job responsibilities
- Handling telephone, face to face requests for appointments, visits, queries and updating the computerised clinical system as appropriate.
- Booking in patients when they arrive at the surgery and directing patients to the appropriate healthcare professional within the Practice, e.g. Doctor, Practice Nurse, Assistant Practitioner.
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. All visitor entries should be logged in the Visitors book.
- Helping new patients register with the surgery providing the necessary paperwork and checking returned paperwork is complete.
- Using your own judgment and communication skills to ensure that patients with no prior appointment who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary registration and ensure procedures are followed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Enter requests for home visits on Appointment System ensuring careful recording of all relevant details.
- Processing of repeat prescriptions, acute requests in line with protocol and ensure that they are ready for collection within 48 hours by the patient.
- Recall of patients via phone call/ SMS or letter for the Reviews, Cytology recalls and immunisations, as appropriate and relevant.
- Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same, and to record accurately all monies received in the designated book.
- Scanning letters and Processing of any correspondence (workflow) to ensuring practice records are up to date
- Ensure that all new patients are registered onto the computer system promptly and accurately. Also ensuring deductions are carried out in a timely manner.
- Undertake any other additional duties appropriate to the post as requested by the Management
- Receiving and documenting requests for non-NHS services such as medicals, HGV medicals, travel claim forms, insurance forms, etc
- Any other duties deemed necessary for role.
- Patient notes and correspondence:
- Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
- Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.
End of Day Duties:
- Ensure the telephone system is operational at the beginning of each day and switched over to night service and answer phone operational at the end of the day with the correct announcement.
Person Specification
Qualifications
Essential
- Education/Qualifications:
- Essential:
- Good standard of general education literate and numerate (i.e. GCSE or equivalent)
- Able to use Microsoft Products or equivalent
- AMSPAR or similar qualification related to customer services and/or primary care
Desirable
- Clinical system experience (EMIS)
Experience
Essential
- Experience working as a Receptionist in General Practice work or NHS work
Desirable
- Experience of working in a GP Practice work or NHS
Person Specification
Qualifications
Essential
- Education/Qualifications:
- Essential:
- Good standard of general education literate and numerate (i.e. GCSE or equivalent)
- Able to use Microsoft Products or equivalent
- AMSPAR or similar qualification related to customer services and/or primary care
Desirable
- Clinical system experience (EMIS)
Experience
Essential
- Experience working as a Receptionist in General Practice work or NHS work
Desirable
- Experience of working in a GP Practice work or NHS