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Practice Receptionist Administrator

Riverside Surgery

The closing date is 29 April 2025

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Job summary

As a receptionist working at Riverside Surgery you will be the first point of contact for the patients both on the phone and in the Practice.

You will be an integral part of the team, providing a wide range of reception and administrative duties whilst working closely with both the surgery team and external agencies.

Main duties of the job

You will be responsible for managing the practices appointment system, processing both telephone and in person requests and enquiries. You will answer incoming calls, directing patients to the appropriate services or clinicians.

The role will involve data entry including updating healthcare records, coding the clinical IT system, generating repeat prescriptions and registering new patients. The role also involves supporting the other administrative staff as well as the clinicians.

About us

We are a well established, small, friendly practice with a list size of 2500 patients. We pride ourselves on ensuring that our patients receive the highest level of care and service while providing them with a warm sense of assurance.

Date posted

15 April 2025

Pay scheme

Other

Salary

£13,968.24 a year

Contract

Permanent

Working pattern

Part-time

Reference number

A5873-25-0001

Job locations

41-42 Balfour

Balfour

Tamworth

Staffordshire

B79 7BH


Job description

Job responsibilities

The following duties are the main responsibility of the receptionist however this list is not exhaustive and there may be times when you are asked to carry out other tasks depending on the current workload and staffing levels.

1. Processing incoming phone calls and dealing appropriately with patient queries and requests

2. Signposting patients to the most suitable service

3. Maintaining the practice booking system

4. Updating of patients health records including clinical filing and coding

5. Processing prescription requests

6. Maintain a tidy and organised reception area

7. Support other practice staff with general tasks and administrative duties

8. Complete the opening and closing of the Practice when required

Job description

Job responsibilities

The following duties are the main responsibility of the receptionist however this list is not exhaustive and there may be times when you are asked to carry out other tasks depending on the current workload and staffing levels.

1. Processing incoming phone calls and dealing appropriately with patient queries and requests

2. Signposting patients to the most suitable service

3. Maintaining the practice booking system

4. Updating of patients health records including clinical filing and coding

5. Processing prescription requests

6. Maintain a tidy and organised reception area

7. Support other practice staff with general tasks and administrative duties

8. Complete the opening and closing of the Practice when required

Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent

Desirable

  • GCSE Maths and English (C or above)

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of working with the Emis system
  • Flexible
  • Ability to work under pressure
  • The ability to be empathetic in distressing and upsetting situations
Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent

Desirable

  • GCSE Maths and English (C or above)

Experience

Essential

  • Experience of working with the general public

Desirable

  • Experience of working with the Emis system
  • Flexible
  • Ability to work under pressure
  • The ability to be empathetic in distressing and upsetting situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Riverside Surgery

Address

41-42 Balfour

Balfour

Tamworth

Staffordshire

B79 7BH


Employer's website

https://www.riversidesurgerytamworth.co.uk/ (Opens in a new tab)

Employer details

Employer name

Riverside Surgery

Address

41-42 Balfour

Balfour

Tamworth

Staffordshire

B79 7BH


Employer's website

https://www.riversidesurgerytamworth.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Deborah Fletcher

riverside.surgerytamworth@staffs.nhs.uk

0182766676

Date posted

15 April 2025

Pay scheme

Other

Salary

£13,968.24 a year

Contract

Permanent

Working pattern

Part-time

Reference number

A5873-25-0001

Job locations

41-42 Balfour

Balfour

Tamworth

Staffordshire

B79 7BH


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