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Operations Support Officer (OSO)

Clive Medical Practice

The closing date is 31 January 2025

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Job summary

Clive Medical Practice is looking for an enthusiastic efficient and forward-thinking Operational Support Officer (OSO) to support the existing Management Team. This is a new role that will be vital in ensuring our administrative functions remain well supported.

Main duties of the job

The role will entail direct responsibilities in key areas, along with back up support and assistance in some vital admin and patient record areas.

This is an exciting post which will play a fundamental part in the smooth running of the Practice and will provide the post holder with the opportunity to demonstrate their skills within a supportive and proactive team.

The post holder will work very closely in support of the Practice Manager whilst also being responsible for routine tasks around EMIS patient system that will include:

Records Management

Insurance / Medical Report Management

GP2GP Management

Registration Workflow Management

Reception and Administrative Support

Scanning/ Filing of Post/Electronic Post as required.

Premises Support and Checks

Provide cover for Reception as required.

Assist in data required to enable, monitor, report, and audit QOF.

Provide Support for wider roles.

About us

Clive Medical Practice is a rural general practice with a very good local reputation. We are a vital part of our countryside community providing a friendly, efficient, and caring service.

Despite the challenges in recent years to general practice and the wider NHS, we have maintained high standards of patient care. Courtesy, respect, and continuity are important to us and our patients.

We have four GPs, two experienced nurses, a GPA, HCA and dispensary and reception teams. All have excellent knowledge of services in our community used to meet our patients' needs.

We arepart of the Shropshire Rural Alliance PCN, welcoming additional roles staff to assist in home visits, musculoskeletal conditions, and extended hours.

Date posted

18 December 2024

Pay scheme

Other

Salary

£14 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A5864-24-0000

Job locations

High Street

Clive

Shrewsbury

Shropshire

SY4 5PS


Job description

Job responsibilities

The role will entail direct responsibilities in key areas, along with back up support and assistance in some vital admin and patient record areas.

This is an exciting post which will play a fundamental part in the smooth running of the Practice and will provide the post holder with the opportunity to demonstrate their skills within a supportive and proactive team.

The post holder will work very closely in support of the Practice Manager whilst also being responsible for routine tasks around EMIS patient system

Job description

Job responsibilities

The role will entail direct responsibilities in key areas, along with back up support and assistance in some vital admin and patient record areas.

This is an exciting post which will play a fundamental part in the smooth running of the Practice and will provide the post holder with the opportunity to demonstrate their skills within a supportive and proactive team.

The post holder will work very closely in support of the Practice Manager whilst also being responsible for routine tasks around EMIS patient system

Person Specification

Qualifications

Essential

  • Excellent communication skills
  • Strong IT Skills
  • Team worker
  • Ability to prioritise.
  • Logical and calm approach to pressure
  • Knowledge and use of EMIS Web
  • Excellent interpersonal skills
  • Ability to perform under pressure.
  • Able to use initiative and judgment.
  • A calm and fair approach

Desirable

  • Problem solving
  • Customer care and empathy

Experience

Essential

  • A Demonstrable Team player
  • Strong Administrative experience
  • Use of various software packages including Office 365

Desirable

  • Previous NHS GP Practice or a similar Primary Care Setting
  • Experience of deadlines and data

Other Requirements

Essential

  • Driving Licence
  • Willingness to attend training as necessary
  • Disclosure and Barring Service Check
Person Specification

Qualifications

Essential

  • Excellent communication skills
  • Strong IT Skills
  • Team worker
  • Ability to prioritise.
  • Logical and calm approach to pressure
  • Knowledge and use of EMIS Web
  • Excellent interpersonal skills
  • Ability to perform under pressure.
  • Able to use initiative and judgment.
  • A calm and fair approach

Desirable

  • Problem solving
  • Customer care and empathy

Experience

Essential

  • A Demonstrable Team player
  • Strong Administrative experience
  • Use of various software packages including Office 365

Desirable

  • Previous NHS GP Practice or a similar Primary Care Setting
  • Experience of deadlines and data

Other Requirements

Essential

  • Driving Licence
  • Willingness to attend training as necessary
  • Disclosure and Barring Service Check

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Clive Medical Practice

Address

High Street

Clive

Shrewsbury

Shropshire

SY4 5PS


Employer's website

https://www.clivemedicalpractice.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Clive Medical Practice

Address

High Street

Clive

Shrewsbury

Shropshire

SY4 5PS


Employer's website

https://www.clivemedicalpractice.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Practice Manager

Zoe Bishop

zoebishop@nhs.net

01939220642

Date posted

18 December 2024

Pay scheme

Other

Salary

£14 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

A5864-24-0000

Job locations

High Street

Clive

Shrewsbury

Shropshire

SY4 5PS


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